Integration Hero
Connect™

Unify SAP Hybris eCommerce with Sage 100 ERP for Seamless Operations

Automate your entire order-to-cash cycle, achieve real-time inventory accuracy, and gain a 360-degree customer view with intelligent integration.

Get Pricing

See how it works
The Challenge

The Disconnect Between Digital Commerce and Back-Office Efficiency

In today's fast-paced digital economy, the gap between a modern eCommerce platform like SAP Hybris and a robust ERP/accounting system like Sage 100 can create significant operational bottlenecks. Without seamless integration, businesses face a myriad of challenges that hinder growth, impact customer satisfaction, and drain resources.

  • Manual data entry for Hybris orders into Sage 100, leading to errors and delays.
  • Out-of-sync inventory levels, causing overselling, backorders, and customer frustration.
  • Fragmented customer data across systems, preventing a unified customer view for sales and service.
  • Delayed financial reconciliation and inaccurate reporting due to disparate order and payment data.
  • Inefficient returns and refund processes, impacting customer loyalty and operational costs.
  • Lack of real-time visibility into order fulfillment status across the business.
Integration Diagram
Solution Illustration
The Solution

Achieve Digital Commerce Excellence with SAP Hybris & Sage 100 Integration

Our iPaaS-powered integration solution creates a harmonious ecosystem between SAP Hybris Commerce Cloud and Sage 100 ERP. By automating critical workflows and ensuring real-time data synchronization, we empower your business to deliver exceptional customer experiences, optimize operations, and drive profitability.

  • Bidirectional Customer & Account Synchronization
  • Real-time Order-to-Cash Automation
  • Dynamic Inventory Level Management
  • Automated Returns & Refunds Processing
  • Comprehensive Product Data Synchronization
Implementation Timeline

Go live with SAP Hybris + Sage 100 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage 100, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage 100 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional Customer & Account Synchronization
  • Real-time Order-to-Cash Automation
  • Dynamic Inventory Level Management
  • Automated Returns & Refunds Processing
  • Comprehensive Product Data Synchronization
  • Secure Payment Transaction Reconciliation

Technical Integration: Bridging Hybris's Modern APIs with Sage 100's Core

Our integration solution expertly navigates the technical differences between SAP Hybris Commerce Cloud's modern, API-first architecture and Sage 100's robust, yet traditional, data access methods. By leveraging a powerful iPaaS, we provide a unified, secure, and performant bridge for critical business data.

Data Flow Steps

Connectivity Setup: Establish secure connections. For Hybris, this involves OAuth 2.0 for OCC APIs. For Sage 100, this typically uses dedicated service accounts with least privilege via BOI (Business Object Interface) or direct ODBC/SQL access, mediated by an on-premise agent if Sage 100 is self-hosted.

Data Ingestion: Configure iPaaS to listen for events from Hybris (webhooks for orders, customer updates) or poll Sage 100 for changes (e.g., inventory updates via database change data capture or scheduled queries).

Data Transformation & Mapping: Utilize the iPaaS's visual mapping canvas to transform data structures and fields between Hybris's flexible schema and Sage 100's fixed tables. AI-assisted mapping accelerates this process, suggesting optimal field relationships and transformation rules.

Business Logic & Orchestration: Design complex workflows within the iPaaS, incorporating conditional logic, data validation, enrichment (e.g., address validation), and error handling steps to ensure data integrity and process compliance.

Data Delivery: Push transformed data to the target system. For Hybris, this uses RESTful API calls. For Sage 100, this typically involves BOI calls for transactional data (orders, invoices) or ODBC/SQL for direct updates where appropriate.

Status Updates & Monitoring: Configure bidirectional status updates (e.g., order fulfillment status from Sage 100 back to Hybris). Monitor all integration flows from a centralized dashboard with detailed logging and alerting.

Data Touchpoints

SAP Hybris: Customer (B2C/B2B), Product, Order, Payment Transaction, Cart, Address, Stock Level, Return Request.
Sage 100: ARCustomer, SOSalesOrderHeader, SOSalesOrderDetail, CIItem, IMItemWarehouse, ARCashReceipts.

"The integration architecture features SAP Hybris Commerce Cloud on one side, communicating via its RESTful OCC APIs. In the middle, a Hybrid Integration Platform (iPaaS) acts as the central orchestrator, employing specialized connectors for both systems. On the other side, Sage 100 ERP is accessed via its Business Object Interface (BOI) or ODBC, potentially through an on-premise agent. Data flows bidirectionally: New orders, customer profiles, and return requests originate from Hybris and flow through the iPaaS to Sage 100. Conversely, inventory levels, order status updates, and product pricing originate from Sage 100 and flow back to Hybris via the iPaaS. The iPaaS handles all data transformation, validation, and error handling, ensuring secure and reliable data exchange."

Pricing

Simple, transparent pricing for SAP Hybris + Sage 100.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

Seamless data flow relies on precise mapping between SAP Hybris and Sage 100 entities. Our iPaaS provides a visual, AI-assisted mapping canvas to handle complex transformations and ensure data integrity.

Customer

Unifies customer records for a 360-degree view, from eCommerce interactions to financial history.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate address (delivery, billing)

Sage 100 Fields

CustomerNo CustomerName AddressLine1 City State EmailAddress Phone AccountStatus CreditLimit

Mapping Notes

Hybris's `customerId` can map to a custom field in Sage 100's `AR_Customer` for cross-referencing. `isGuest` customers in Hybris require logic to either create a simplified Sage 100 customer or link to a generic 'Guest' customer. Address mapping requires careful field-to-field alignment and validation.

Next Steps

See SAP Hybris + Sage 100 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order-to-Cash

Streamline the entire sales process from a customer placing an order on SAP Hybris to its final posting and fulfillment in Sage 100, including customer creation, order entry, and status updates.

Integration Steps:

  1. 0 Customer places order on SAP Hybris Commerce Cloud.
  2. 1 iPaaS captures new Hybris 'Order' event via webhook.
  3. 2 Hybris 'Customer' data is mapped to Sage 100 'AR_Customer' (creating new or updating existing).
  4. 3 Hybris 'Order' header and 'OrderEntry' items are mapped to Sage 100 'SOSalesOrderHeader' and 'SOSalesOrderDetail'.
  5. 4 Inventory is allocated in Sage 100 'IM_ItemWarehouse'.
  6. 5 Order status updates (e.g., 'Shipped', 'Invoiced') are synchronized back to Hybris from Sage 100.

Business Outcome

Reduced manual order entry errors by 90%, 30% faster order processing, improved customer satisfaction with real-time status updates.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate the transfer of Hybris orders to Sage 100 in real-time, drastically reducing manual entry and speeding up processing and shipping times.
Real-time Inventory Accuracy
Synchronize stock levels bidirectionally between Sage 100 and Hybris, eliminating overselling and ensuring customers see accurate availability.
Unified Customer View
Keep customer profiles consistent across Hybris and Sage 100, enabling personalized experiences and informed sales/service interactions.
Reduced Operational Costs
Eliminate manual data entry, reconciliation efforts, and error correction, freeing up staff for higher-value activities.
Enhanced Data Quality & Compliance
Automated validation and AI-assisted mapping ensure data integrity, reducing financial discrepancies and supporting compliance.
Improved Customer Satisfaction
Faster order processing, accurate inventory, and seamless returns lead to a superior customer experience and increased loyalty.
✨

Accelerated Order Fulfillment

30% Faster Order Processing

📋 What You Get

Automate the transfer of Hybris orders to Sage 100 in real-time, drastically reducing manual entry and speeding up processing and shipping times.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Sage 100 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage 100, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage 100 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (initial step for order creation).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart.
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (primary endpoint for order creation).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order (for status updates).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product (for product data sync).
GET/PUT /occ/v2/{baseSiteId}/products/{productCode}/stock Check or update real-time stock availability for a product (critical for inventory sync).
GET/PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update a customer's profile details (for customer 360 sync).
POST /occ/v2/{baseSiteId}/returns Initiate a return request (for returns workflow).

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to numeric, date formats).
  • Field Concatenation/Splitting: Combine Hybris `firstName` and `lastName` into Sage 100 `CustomerName` or split addresses.
  • Lookup Tables: Map Hybris `deliveryMode` to Sage 100 `ShipToCode` or Hybris `category` to Sage 100 `ProductLine` via configurable lookup tables.
  • Conditional Logic: Apply different mappings or actions based on data values (e.g., 'B2B' vs 'B2C' customer types).
  • Data Enrichment: Use external services (e.g., address validation) to enrich data before sending to Sage 100.
  • Default Values: Assign default values for fields if not provided by the source system.

🛡️ Error Handling

  • Invalid data format from Hybris preventing Sage 100 entry (e.g., non-numeric quantity).
  • Sage 100 API/BOI unavailability or connection timeout.
  • Rate limits exceeded on Hybris OCC APIs.
  • Deduplication failures leading to attempted duplicate customer creation in Sage 100.
  • Referential integrity errors in Sage 100 (e.g., trying to create an order for a non-existent customer).
Pricing

Simple, transparent pricing for SAP Hybris + Sage 100.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ Why is an iPaaS the best approach for SAP Hybris and Sage 100 integration?
An iPaaS is ideal because it bridges the architectural differences between Hybris's modern APIs and Sage 100's traditional interfaces (BOI/ODBC). It provides pre-built connectors, visual mapping, AI-assisted transformations, and robust error handling in a scalable, secure, and low-code environment, significantly accelerating development and reducing maintenance compared to custom coding.

Workflow Specific FAQs

▸ How does this integration handle real-time inventory synchronization?
For real-time inventory, the iPaaS monitors Sage 100's `IMItemWarehouse` for changes (often via Change Data Capture or frequent polling through a secure agent). Upon detection, the updated stock levels for `CIItem` are immediately transformed and pushed to Hybris's `Product` stock endpoint via OCC APIs, preventing overselling and ensuring accurate customer visibility.

AI & Automation FAQs

▸ Can I use AI to enhance my Hybris-Sage 100 integration workflows?
Absolutely. AI capabilities within the iPaaS augment the integration by suggesting data mappings, validating incoming data for anomalies (e.g., address errors, unusual order quantities), and even automating resolution for common exceptions. This reduces manual effort, improves data quality, and makes your workflows smarter and more resilient.

Integration Challenges FAQs

▸ What are the common challenges when integrating Hybris and Sage 100?
Common challenges include reconciling different data models (e.g., customer, product, order), bridging Hybris's modern REST APIs with Sage 100's BOI/ODBC interfaces, ensuring real-time inventory accuracy, managing complex pricing logic, and orchestrating robust error handling and status updates. An iPaaS is specifically designed to address these complexities.

Security & Compliance FAQs

▸ How do you ensure data security and compliance (e.g., PCI DSS, GDPR) for this integration?
Security is paramount. We use TLS 1.2+ encryption for all data in transit, OAuth 2.0 for Hybris API authentication, and dedicated least-privilege service accounts for Sage 100. Sensitive data is masked or tokenized in logs, and credentials are stored in an encrypted vault. Our iPaaS supports audit trails and helps maintain PCI DSS readiness, GDPR, and CCPA compliance.

Customization FAQs

▸ Can I customize the integration flows to fit my unique business processes?
Yes, absolutely. The low-code iPaaS platform provides extensive customization options. You can visually extend existing workflows, add custom fields (UDFs) from Sage 100 or Hybris, implement conditional logic, and integrate with other third-party services, all without writing extensive code. All changes are version-controlled and tested in sandbox environments.

Error Handling FAQs

▸ How does the integration handle errors and ensure data integrity?
Our solution employs a robust error handling strategy including comprehensive logging, automatic retries with exponential backoff for transient issues, and dead-letter queues (DLQs) for persistent failures. Critical errors trigger proactive alerts. AI-augmented logic can even auto-resolve common errors, ensuring data integrity and minimizing manual intervention.

ROI & Implementation FAQs

▸ What is the typical time-to-value for a Hybris-Sage 100 integration?
Leveraging our pre-built connectors and low-code iPaaS, businesses can expect to achieve initial integration and begin realizing tangible benefits within weeks, not months. The visual development environment significantly reduces the time and resources traditionally required for complex ERP-eCommerce integrations.
Implementation Timeline

Go live with SAP Hybris + Sage 100 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage 100, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage 100 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Sage 100.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Sage 100 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo