Get Sage ERP fully integrated with your eCommerce

Connect Your Sage ERP with Your eCommerce Seamlessly

Sage ERP software can be used for any business type or size, with Sage 100 and 300 serving primarily small and medium sized businesses, Sage 500 serving medium and large businesses, and Sage X3 serving enterprise level companies. Out of the box, Sage solutions cover accounting, finance, business intelligence, sales management, inventory management, manufacturing management, customer relationship management, and human resources. Integrating Sage business solutions with Clarity Connect™ allows for unique shipping and handling attributes and automatic bi-directional updates, so decision makers gain business insight and are able to easily boost productivity and improve reporting.

As a comprehensive financial suite, businesses are able to align all of their operations to drive global growth and profitability. Sage is a strong solution out of the box, but it can reach its fullest potential when integrated with Clarity Connect, Clarity's middleware solution that integrates your organization's ERP platform to your customer facing eCommerce platform. Now, organizations are able to streamline the activity from the user interface to inventory. This provides decision makers with a healthier ability to make accurate decisions, identify trends, and optimize cash flow. Integrating your sales and service functions for end-to-end financial management provides leadership with tools to enhance financial reporting, compliance, and business intelligence. Once disparate data is now transmutated into meaningful intelligence with the powerful analysis and processes. As eCommerce tends to drive numerous businesses bottom lines, streamlining the purchase process is vital to stay afloat. Informing sales reps of complete, real-time information can be pivotal to help deals move along the sales funnel. Whether your organizing needs help organizing data or executing the sales strategy, Clarity Connect helps streamline these processes.

Improving Customer Loyalty and Satisfaction with Sage 100, 300, 500 and X3 Integration of eCommerce Activities




There are two critical areas to consider when choosing ERP software for a B2B platform. Comparing different types of software is the first step. Different software features are designed for companies that specialize in manufacturing and those that specialize in distribution. World-class eCommerce platforms often need expanded applications for dealing with taxes and duties from multiple taxing jurisdictions or converting currencies automatically. Third-party integrations are also critical to provide the kind of self-service conveniences that drive customer satisfaction. Sage offers various iterations of ERP software that include Sage 100, 300, 500 and X3 versions. Although it’s important to compare the versions to choose the best option for a given company’s needs, the second imperative of choosing software comes into play. It’s equally important to integrate the software and eCommerce activities into the company’s platform to get the best results and maximum benefits from any software.

Integrating ERP software and all other company software and business applications into a company’s operating platform generates astonishing efficiencies and opportunities. These include eliminating duplicate entries and duplicated data, gaining better control of all internal processes, improving two-way communication between company stakeholders and the customer decision-makers and enhancing visibility and access to critical data for all authorized users.

Sage Software Business Benefits when the Software’s Fully Integrated

Poorly integrated software systems don’t function at full capacity. There can be delays in real-time inventory updates, glitches, duplicate data entries and missed information when making critical business decisions. For example, publicly traded B2B companies could face severe repercussions if their financial records aren’t always 100-percent accurate and up-to-date. Other benefits of automated Sage software integrations for eCommerce activities include:

 

 

Managing Compliance Issues

Red tape is a common business complaint, but red tape can form a Gordian knot when companies have to deal with regulations and compliance issues from multiple countries and jurisdictions. Keeping on top of financial accounting, HIPAA compliance, data security and product traceability can become an administrative nightmare unless all the compliance tools used are integrated into the company's strategic business operations.

 

 

Supporting Strategic Decision-Making

Real-time, verified data are critical when making important business decisions. Mistakes in estimates or supplier timetables could throw off production dates leading to dissatisfaction and complaints. Third-party BI is used to make critical long-term decisions. Integrated systems standardize how all data are verified and deployed to prevent mistakes. Custom dashboards allow users to compare year-to-year figures, analyze intelligence and make accurate forecasts.

 

 

 

 

Administering Across Multiple Sales and Marketing Platforms

B2B companies can market their products today on their own marketplaces. Managing sales from multiple stores, platforms, trade shows and outside sales staff can be extremely complex--especially for upgrading inventory, calculating commissions and entering figures to calculate profit. Automated processes share information everywhere in real-time for accurate updates. Clarity Connect provides the integration platform that can provide these critical integrations.

 

 

Strengthening Platform Security

It’s critical that customer access to back-office software doesn’t open gaps in security. Integrating business applications into the API layer creates a boundary between in and outgoing information that addresses security concerns while allowing greater authorized usage and sharing between databases. Advanced user-permissions in ERP software and a robust integration platform can address those security problems that relate to authorizing access to key information.

 

 

 

 

Creating Custom Reports and Focused Management Dashboards

Customers, Resellers, Distributors and your business partners can manage complex ordering and reordering from proprietary dashboards to simplify and accelerate placing their orders. Clients can access company databases to order custom reports about their ordering histories, invoicing, quote submissions, product lines, supply chains and other key areas. Clarity eCommerce also comes with a built-in license for a SQL report and dashboard builder so you can add and customize any new reports to help gain insight into your business. Company transparency extends to internal staff members who can follow what customers are doing in real-time and intercede when necessary.

 

 

Automating Customer Self-Service

Perhaps the most important issue for B2B companies in today’s socially connected environment is the ability to deliver outstanding user experiences. Customers increasingly demand greater self-service options and the ability to manage their accounts online 24/7. Automated self-service options integrating your eCommerce and Sage back-office can offer currencies and exchange rates for global customers, translate content into multiple languages and consolidate orders from multiple shipping addresses. To expose this to your end users, you must have a robust solution, like Clarity eCommerce, that provides a user-account address book, split orders and split shipping.

 

 

 

 

Fostering 24/7 Accessibility on All Computing Devices

Mobile accessibility has become increasingly important in today’s business environment. Customers now place orders on their smartphones while commuting on subways or railways or taking taxis and car services to their next appointments. As of August of 2015, more than 50% of all online eCommerce transactions are none done from a mobile device. Android, iOS and Windows operating systems use customized dashboards--although they might be pared down from full computer versions--that can update in real-time and keep critical information available to customers and in-house staff no matter where they are or what device they’re using. Robust marketplace software should be fully mobile responsive.

 

 

Streamlining Order Placement and Fulfillment

Customers can get recommendations about what to order based on their product viewing, past ordering, top sellers and browsing histories. This can simplify placing an order on a small-screen phone, which increases customer satisfaction and conversions. Automated information leads to faster order fulfillment and more accurate processing. Customers can consult real-time inventory and restocking information when placing split and ongoing orders. Invoices generate automatically, and they can incorporate special incentives, prices from quotes, prices from specialized pricing tiers and automated calculations of shipping and taxes. Re-ordering wish and shopping lists make reordering simple.

 

 

 

 

Enabling Custom Quotes and Custom Product Design

Customers can configure customized products, choose from different manufacturing options and request custom price quotes--all with self-service options from Clarity eCommerce. However, the marketplace and other business applications must be fully integrated so that the right person can approve the quote and the production department can receive the production order. A custom product configurator can configure and build new items for customers, recommend suggested prices, forward orders for approval and send approved items to production and procurement departments.

 

 

Using eCommerce Integration of ERP Software to Achieve Business Goals

Integrating Sage software into a B2B eCommerce platform creates greater transparency for customers and improves business operations at every level. Seamless catalog updates ensure that customers view accurate information regardless of whether they’re visiting the main company website or buying company products from a B2B marketplace platform. Automated updates ensure that information is shared instantly with every relevant department. This kind of technological efficiency enables companies to achieve wide-ranging business goals such as reducing administrative staff, streamlining operations, fostering customer satisfaction and managing complex global operations.

Seamless API integration with Clarity Connect enables a company’s software and eCommerce applications to integrate securely in the platform’s API layer. The process is scalable and secure, and a company’s external integrations can connect separately from the software to endpoints in the API layer--each of which has its own unique business logic.

Research shows that integration has become the biggest technological barrier to digital business growth. [1] An Ecoconsultancy study found that integrating legacy systems into a seamless operating platform was the biggest challenge companies face according to 43 percent of respondents. Around 27 percent of organizations use an experienced developer, or integration company, like Clarity, to manage the effort, while about 9 percent plan to hire a professional developer.

 

Critical Statistics Show Overwhelming Support for Integrating ERP Software

Statistics are critical in digital marketing where a single percentage point can affect profitability dramatically. One study found that eCommerce integration with operating software increased efficiency and generated operational savings. ERP integration increased product and ordering efficiency by 50 percent, and the figure jumped to 80 percent when CRM software was also integrated into a platform. [2] Clarity Connect’s hub-and-spoke design allows you to fully integrate all your business applications (marketplace, CRM, ERP, PIM, Supply Chain and more).

A Panorama Consulting study found standardized ERP implementations take longer than expected, cost more than estimates and fail to deliver promised benefits. [3] That’s just one of the reasons why integration is so critical. Customer loyalty can’t be completely measured, but an integrated platform can drive better loyalty and increase client satisfaction.

Getting Professional Customization and Integration Services


You face a dynamic and rapidly evolving environment in today’s B2B marketing ecosphere. Companies are expected to offer complex self-service options while guaranteeing security and personalization. That kind of functionality isn’t possible unless you integrate all your software and eCommerce applications into a comprehensive operating platform. Doing so in-house or haphazardly won’t succeed at integrating multi-faceted Sage software across all business functionalities. You need a reliable, experienced and collaborative development partner on your side to manage the process. The right partner will incorporate staff and stakeholder suggestions, train IT staff in how to get full functionality from all business applications and collaborate in coding and integration activities to integrate fulfillment tools, CMS, CRM, ERP, ticketing tools and third-party customer-facing applications. Let Clarity show you how their eCommerce and integration platforms can help create that seamless business process platform.

 

 


 

References:

[1] Econsultancy.com - Integration challenge seen as main tech barrier to online business growth: econsultancy.com/blog/64369-integration-challenge-seen-as-main-tech-barrier-to-online-business-growth-report/

[2] Copleycg.com - All You Need to Know About ERP Integration with e-Commerce: cetrixcloudservices.com/key-statistics-for-salesforce-crm/

[3] Avatarsyndicate.com: B2B E-Commerce Statistics & Latest Trends 2017: copleycg.com/infor/community/all-you-need-to-know-about-erp-integration-with-e-commerce/

[4] Zdnet.com - ERP failure: New research and statistics: www.zdnet.com/article/erp-failure-new-research-and-statistics/