Dynamics AX Integration Options

See below for Dynamics AX connector offerings

Integrating Dynamics AX with External eCommerce Solutions

Maximize Business Potential while Keeping Costs Down

Dynamics AX eCommerce integrations can help businesses to deliver more value to their end-users. It can improve user experience without significantly increasing overhead. In fact, it can dramatically reduce overhead while improving customer satisfaction. The integration process involves properly defining your business's processes and then automating where it makes sense. It will allow you to deliver relevant information and personalize the experience for the end-users. Automation can help improve customer experience without increasing the cost.

It is essential to work with an experienced partner to ensure a seamless integration process. It will be ideal if they have worked with the Dynamics AX or AIF application integration platform, and the eCommerce APIs before. There are a lot of nuances with both of these sets of APIs. Each has different capabilities, strengths, and weaknesses. Therefore, partnering with someone who has successfully integrated with the resources both these applications have to offer is essential.

Common Entities to Integrate

Some of the common entities to integrate between Dynamics AX and an eCommerce platform include:

  • Customers and accounts
  • Categories, products, as well as product attributes and associations
  • Sales, orders, invoices, and quotes
  • Shipments and shipment status
  • Payments, users' and inventory location data
  • Custom entities and fields

Customers and Accounts

You can choose between a one way or a two-way integration for entities like customers and accounts. Customers and accounts are a very crucial area. It generally includes:

  • Address information (both shipping and billing)
  • Contacts tied to eCommerce users roles.
  • Customer-specific pricing, tax levels, and any tax exemptions
  • Credit limits
  • Order history data and reordering

Products and Categories

One of the most common things to bring in from dynamics AX into your eCommerce system (and vice versa) is the catalog of products and categories, as well as any associated fields.

Whenever you integrate Dynamics AX to bring data into an eCommerce platform, there is generally a base set of data. It typically includes product information, metadata, attributes, any media or documentation, dimensional weight, etc. There are also pricing data. It could just be simple pricing, or a quantity-based price discount, or a more complex customer-specific discount. So, all of this base-level data must be pulled in from Dynamics AX.

Once the data is in the eCommerce database, it is essential to enhance the data to make it web friendly. Moreover, all the data living in an eCommerce system needs to be preserved whenever there are any new updates. These might include new products or updated information for existing products such as price change, warehouse location change, etc. All this data needs to be updated in real-time. Therefore, the extended information must be preserved.

Essentially, the question is, can your chosen platform customize business logic and set up specific data transformation rules? If yes, then it would preserve data were necessary between the integrations.

Enterprise-Level Platform

We also recommend looking for an enterprise-level platform. However, that does not necessarily mean you have to pay an enterprise-level cost. It is only important that the platform offers scalability, security, and redundancy. Ultimately, it should cater to a growing business. It should allow for improvements over time.

A platform like this means you can start small and continue to build incrementally as your business grows. You can also start with a significant amount of integrations with infrastructure like this.

Invoices

Some customers might prefer paying via the eCommerce site as opposed to sending a cheque, making a phone call, etc. So, this integration will allow sending invoices from Dynamics AX into the eCommerce back-end. After that, all the order and payment information will be sent back to Dynamics AX, marking the order as paid. So, all the different information (taxes, customs, and duties, shipping fees, etc.) needs to be mapped into the appropriate fields inside Dynamics AX. Therefore, your integration platform can perform intelligent data transformations.

Shipment Status

It is also common to integrate shipment status. So whenever an order is completed, the end-user stays up to date with the fulfillment process. They can get information regarding pick and pack slips, warehouse transfers, etc. It will prevent the end-user from growing impatient and be aware of the order status at all times. It may also include tracking information once the shipment has gone out. You may provide an option for customer support, refunds or replacements if there are any issues with an item in the order.

Omni-Channel Integration

We support omnichannel integration so you can set up a multi-store integration. This will allow users to order online through the eCommerce platform but pick up the order in-store. They may also split the orders so that some items are shipped, whereas others are picked up in-store. The customers may also bring the item back to the store for a refund. All this needs to make its way back into Dynamics AX.

How Can Clarity Help

Dynamics AX eCommerce Integration Specialists

If you have any more questions related to this topic, we encourage you to reach out to our experienced team. The Clarity team has a very friendly and knowledgeable sales and business development staff. They can provide a complimentary analysis. We certainly look forward to answering your questions and talking with you about your upcoming Dynamics AX integration project.

We also encourage you to go through the resources below. They have helpful information that covers other topics related to Dynamics AX integrations, some of which can be helpful for your project. If there are topics that you do not see below, you are welcome to click on the ask the expert link. Our team will be happy to provide a technical response to any questions that you may have regarding those topics.

Integrating Dynamics AX with External eCommerce Solutions

Maximize Business Potential while Keeping Costs Down

Dynamics AX eCommerce integrations can help businesses to deliver more value to their end-users. It can improve user experience without significantly increasing overhead. In fact, it can dramatically reduce overhead while improving customer satisfaction. The integration process involves properly defining your business's processes and then automating where it makes sense. It will allow you to deliver relevant information and personalize the experience for the end-users. Automation can help improve customer experience without increasing the cost.

It is essential to work with an experienced partner to ensure a seamless integration process. It will be ideal if they have worked with the Dynamics AX or AIF application integration platform, and the eCommerce APIs before. There are a lot of nuances with both of these sets of APIs. Each has different capabilities, strengths, and weaknesses. Therefore, partnering with someone who has successfully integrated with the resources both these applications have to offer is essential.

Common Entities to Integrate

Some of the common entities to integrate between Dynamics AX and an eCommerce platform include:

  • Customers and accounts
  • Categories, products, as well as product attributes and associations
  • Sales, orders, invoices, and quotes
  • Shipments and shipment status
  • Payments, users' and inventory location data
  • Custom entities and fields

Customers and Accounts

You can choose between a one way or a two-way integration for entities like customers and accounts. Customers and accounts are a very crucial area. It generally includes:

  • Address information (both shipping and billing)
  • Contacts tied to eCommerce users roles.
  • Customer-specific pricing, tax levels, and any tax exemptions
  • Credit limits
  • Order history data and reordering

Products and Categories

One of the most common things to bring in from dynamics AX into your eCommerce system (and vice versa) is the catalog of products and categories, as well as any associated fields.

Whenever you integrate Dynamics AX to bring data into an eCommerce platform, there is generally a base set of data. It typically includes product information, metadata, attributes, any media or documentation, dimensional weight, etc. There are also pricing data. It could just be simple pricing, or a quantity-based price discount, or a more complex customer-specific discount. So, all of this base-level data must be pulled in from Dynamics AX.

Once the data is in the eCommerce database, it is essential to enhance the data to make it web friendly. Moreover, all the data living in an eCommerce system needs to be preserved whenever there are any new updates. These might include new products or updated information for existing products such as price change, warehouse location change, etc. All this data needs to be updated in real-time. Therefore, the extended information must be preserved.

Essentially, the question is, can your chosen platform customize business logic and set up specific data transformation rules? If yes, then it would preserve data were necessary between the integrations.

Enterprise-Level Platform

We also recommend looking for an enterprise-level platform. However, that does not necessarily mean you have to pay an enterprise-level cost. It is only important that the platform offers scalability, security, and redundancy. Ultimately, it should cater to a growing business. It should allow for improvements over time.

A platform like this means you can start small and continue to build incrementally as your business grows. You can also start with a significant amount of integrations with infrastructure like this.

Invoices

Some customers might prefer paying via the eCommerce site as opposed to sending a cheque, making a phone call, etc. So, this integration will allow sending invoices from Dynamics AX into the eCommerce back-end. After that, all the order and payment information will be sent back to Dynamics AX, marking the order as paid. So, all the different information (taxes, customs, and duties, shipping fees, etc.) needs to be mapped into the appropriate fields inside Dynamics AX. Therefore, your integration platform can perform intelligent data transformations.

Shipment Status

It is also common to integrate shipment status. So whenever an order is completed, the end-user stays up to date with the fulfillment process. They can get information regarding pick and pack slips, warehouse transfers, etc. It will prevent the end-user from growing impatient and be aware of the order status at all times. It may also include tracking information once the shipment has gone out. You may provide an option for customer support, refunds or replacements if there are any issues with an item in the order.

Omni-Channel Integration

We support omnichannel integration so you can set up a multi-store integration. This will allow users to order online through the eCommerce platform but pick up the order in-store. They may also split the orders so that some items are shipped, whereas others are picked up in-store. The customers may also bring the item back to the store for a refund. All this needs to make its way back into Dynamics AX.

How Can Clarity Help

Dynamics AX eCommerce Integration Specialists

If you have any more questions related to this topic, we encourage you to reach out to our experienced team. The Clarity team has a very friendly and knowledgeable sales and business development staff. They can provide a complimentary analysis. We certainly look forward to answering your questions and talking with you about your upcoming Dynamics AX integration project.

We also encourage you to go through the resources below. They have helpful information that covers other topics related to Dynamics AX integrations, some of which can be helpful for your project. If there are topics that you do not see below, you are welcome to click on the ask the expert link. Our team will be happy to provide a technical response to any questions that you may have regarding those topics.