Order Information Integration
Apart from this, it is also possible to integrate sales, orders,
invoices, and quotes. Again, this can be a one way or two-way
integration between the systems. It may include things like the
overall details of the order. So, for instance, someone goes to your
eCommerce site and places an order, the order and all the associated
information get sunk into Oracle EBS. The data includes the line
items, tax information, product-specific tax classes, shipping
information, delivery fee, customs and duties, any discounts, items
ordered, payment information, and transaction data, etc.
It makes it easier to fetch profile information, transaction IDs,
and order information. So, you can effectively handle any customer
service requests like refunds. You would be able to track all this
information between Oracle EBS and eCommerce systems.
Ultimately, we recommend that you explore all of the scenarios.
However, most of the time it is common to have invoices go from
Oracle EBS so that users can pay for invoices from Oracle EBS inside
of your eCommerce instance. Similarly, quotes can go from Oracle EBS
into an eCommerce platform. They can be converted into what are
called "negotiable checkouts" or "negotiable quotes". Essentially,
end users can then pay for them inside your platform after which
they are sent back to Oracle EBS as an order.