eCommerce Development and CRM Integration with a Customer Service Cloud - Clarity Ventures
Developing a great eCommerce platform for your business is key to being successful online. Developing that eCommerce store to integrate with your CRM program is also important in order to maintain internal systems. Having it all with a customer support service cloud is even better.
A service cloud provides many benefits, including happier customers, better customer service systems, and streamlined processes for resolving issues or tickets.
Customer Service Cloud for eCommerce Accounts
A customer service cloud is great for many reasons. Most importantly, it provides a space or resource for customers to get answers when they are confused or have a problem. Not only can your help team communicate directly with these customers, but other static resources can be provided and organized for automated help.
These resources can include rich articles, FAQs, and other features that help customers navigate to the answer they're looking for.
eCommerce and CRM Integration
Maintaining customers with eCommerce user accounts, orders, purchase history, ticket history, and other items can become overwhelming if the right systems are not in place. This is why it is important to integrate your eCommerce website and customer service cloud with a CRM that aggregates all of the customer data in one place.
Clarity Ventures specializes in complex integrations with eCommerce and company systems, while ensuring scalability, performance, security, and reliability. If your company is considering a project, give us a call for a free consultation.