If you’re an international eCommerce business, then one of your chief concerns is the ability to quickly ship items around the world in as safe and efficient a way as possible. Moreover, you must be able to have a system in place that communicates shipping status to your customers, reassuring them of when they will receive their packages. Clarity can help you find the best international shipping integration solution for your business.
UPS and FedEx Shipping Integration with a CRM
If your business ships products internationally, you are most likely to use UPS or FedEx for your shipping needs. The first thing to keep in mind when seeking an international eCommerce shipping integration, then, is to make sure your solution can communicate and integrate fully with these two major shipping providers. A CRM system like Netsuite, for example, can automate many shipping-related tasks like bulk fulfillment, label printing, management of shipping rates, and more.
International Checkout Buttons for Your eCommerce Site
Clarity can customize your eCommerce shopping cart so it includes an international checkout button. This will allow for multiple currencies, exchange rates, international shipping rates, taxes, and more. The international checkout button can also integrate fully with international shipping providers, which means your customers will receive their orders as quickly as possible while minimizing your company staff time and overhead.
While it is important for both domestic and international businesses to provide their customers with a way to track orders, it is particularly imperative for international businesses.
Online Tracking Tools for Customer Relationships
While it is important for both domestic and international businesses to provide their customers with a way to track orders, it is particularly imperative for international businesses. International shipping can quickly become unpredictable, and there are often unexpected delays. While these delays are not your business’s fault, it is certainly your business’s responsibility to track them and communicate them to your customer. Whether you opt for an automated email system or whether you provide your customers with a code that will allow them to track their orders themselves, international shipping tracking is paramount to your customer’s happiness and return rate.
Ask Clarity today about our work with international clients and our ability to integrate international shipping solutions into eCommerce websites.
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