Challenges of Global eCommerce Shipping Fulfillment
How does international shipping differ from shipping within the U.S.?
Today’s fast-paced, web-driven world makes international eCommerce more accessible than ever before. Global sales are now a must for businesses who want to make an impact in the eCommerce world. For businesses like these, shipping is at the core of day-to-day operations. Yet shipping overseas can be a challenge, particularly for smaller retailers. Before rolling out international options, B2B and B2C eCommerce companies should carefully consider several factors.
Costs, Currency, and International Markets
Additional expenses are often required to ship overseas. Costs may include custom duties, increased shipping fees, tariffs, import tax, and so on. Custom duties are taxes on items that cross international borders. Additional taxes may be incurred based on product material, weight, or shipping cost. In some cases, a business may assume the tax costs associated with international shipping, while other businesses choose to pass these fees on to the consumer. B2B and B2C eCommerce businesses may also want to consider exchange rate and currency when calculating price. In some cases, changing the price based on differences across international markets may help make products more competitive within specific demographics. With the Clarity eCommerce™ platform, you can take international shipping expenses into account from the start.
Ensuring legal compliance is essential across all aspects of your organization, including shipping. Licensing is often necessary if a company intends to ship outside of the United States. Products over a certain dollar amount may require additional customs forms depending on each country’s specific import and export laws. Additionally, some governments may not allow certain items into or out of their country. For example, Spain has certain restrictions on the import of playing cards. Disclaimer: If you are unsure about the legality of exporting your product, it is best to seek legal counsel.
Shipping Providers, Tracking, and Delivery Time
Many large shipping providers, like UPS, FedEx, and DHL have international shipping options. Yet depending on the country, your software may need to interface with smaller or local-level providers. Your product shipment may even be transferred between multiple carriers. For successful delivery, you’ll need an eCommerce software with built-in options for delivery based on country. Robust tracking options are also necessary to give you and your customers peace of mind regarding the location of a delivery, especially since delivery may take longer than expected when shipping overseas. Clarity eCommerce™ provides robust shipping options for local and international shipping alike.
International transactions can often be confusing for the customer. How can SMBs and enterprises address the unique requirements of multinational business while also maintaining an excellent customer experience? Upfront communication with the customer is absolutely necessary. When international customers purchase an item, any additional costs must be accurately calculated and clearly delineated to avoid confusion. Poor customer satisfaction can result from unexpected price hikes or from shipping delays, so make sure to state any contingencies up front and to choose an eCommerce software platform with easy-to-use options for tracking and return. Backed by a team of developers, Clarity eCommerce™ allows you to create customer-oriented, multilingual solutions for international eCommerce.
Clarity Can Help
A custom-built eCommerce platform can solve many international shipping issues. Clarity eCommerce works not only across multiple languages but can accommodate currency calculation, international taxes, and regulatory or legal requirements. Our developers have years of experience providing solutions to internationally focused clients. With Clarity eCommerce, you’ll be empowered to take your B2B or B2C business across the globe. Call or click today for a free quote.