Key Areas for ROI in Dynamics AX Website Integration for eCommerce and Sales Portals

Getting the Most Out of Your Dynamics AX Website Integration

How a Dynamics AX and website integration can guarantee ROI

Microsoft Dynamics AXMicrosoft Dynamics AX is a powerful enterprise resource planning (ERP) application that can greatly help your business, but between the cost of the software and implementation, it can seem very costly for any organization. However, when you look at the costs of not implementing an ERP solution (manual inputting and slow businesses processes), using Dynamics AX just makes sense. To further increase your return on investment (ROI) of Microsoft Dynamics AX, integrate it with your eCommerce site or sales portal to help improve the efficiency of business processes and boost your business’s exposure.

Efficiency of Internal Processes

Integrating your Microsoft Dynamics AX ERP system with your eCommerce website or sales portal can help improve and automate your internal business processes and increase your ROI in a number of ways. Having order data transferred to your ERP from your site reduces order fulfillment errors caused by human errors and typos. It can also cut down on the time it takes to process orders, making for happier customers. 

To get the most out of your integration investment, focus on continuing to improve your business processes and fixing any problems. Also, look for other business processes that you could automate, besides order fulfillment, as a result of the integration (login authentication, account verification, account balances, unpaid invoices, custom sales quotes and more). Because of the integration, more complex areas, such as shipping, fulfillment, inventory management, can all be automated further increasing your ROI.

business processes and integrationEfficiency of External Processes

Integration between Dynamics AX and your marketplace or sales portal not only helps your business, it can greatly benefit your clients and customers as well. The integration can allow your customers to return items via a self-guided RMA process, saving them the hassle of having to contact you while saving your customer service representatives’ time and energy. Having your sales portal integrated with your Dynamics AX ERP enables your customer service team to only have to use one system, the sales portal, to access all of the information they need, cutting down on training time which can be better spent selling and servicing potential customers. The integration between ERP and eCommerce also helps you show your customers current inventory and prices (real-time multi-tiered pricing), helping them better plan and allocate their resources.

Increasing Exposure

A Dynamics AX and eCommerce or sales portal integration can also help increase the exposure that your products, business and brand gets both online and through your sales team. The integration allows for more marketing material to be dynamically pushed out into the world. Your sales team is able to more easily access the sales and marketing material that they need to advertise and make sales.

Clarity Can Help

Clarity Ventures specializes in integrating Microsoft Dynamics software with eCommerce marketplaces and sales portals. We are certified Microsoft Dynamics partners and have extensive experience implementing and integrating Dynamics AX, as well as CRM, GP, 365 and more. Our team of experts is ready to help your business improve its business processes and get a great ROI on your integration. To find out more about integrating your Dynamics AX software with your site or to schedule a consultation, call or click to contact us today!