Manufacturing companies that sell via eCommerce online need to have the ability to manage those sales appropriately via business applications such as a CRM. One of the most popular CRMs on the market right now is Salesforce, and for good reason.
Salesforce makes it easy to automate sales and marketing for businesses of all kinds, especially eCommerce companies that can use additional web technology to leverage that automation. This is done through a website integration to Salesforce to connect a company's eCommerce store with its CRM.
Salesforce Features for Business Success
Log support calls, respond to hot orders, work with opportunities, or check dashboards no matter where you are. And collaborate with your team from anywhere, on any device.
Keep a single shared customer profile, company-wide. Know you’re looking at the same up-to-date contact as service and marketing. Gain insight through Facebook and Twitter — right within Salesforce.
Get all the details on all your team’s deals — deal stage, products, competition, quotes and more. See where leads come from and stay connected to the people and information you need to close every sale.
Stay productive by working with the email applications you use every day like Gmail and Outlook. All your emails, meetings, contacts and tasks stay synced to Salesforce.
Keeping Track of eCommerce Orders
Of course, the course of an eCommerce order happens online in the most streamlined process. However, when you run a manufacturing business, many times you have other types of distribution besides eCommerce. Also, any order that are taken (no matter the channel) need to be housed under the same roof and consolidated in a way that makes organization easy for your business.
All of these channels can seamlessly drop new customer data into your Salesforce CRM via integration, allowing your team to spend less time on data entry, and more time on selling.
Call for a Free Consultation!
Clarity Ventures has spent years working with some of the top manufacturing companies, integrating their eCommerce with countless business applications of all shapes and sizes. If you'd like to discuss your project with our team, you can fill out the form at the bottom of the page or call us at 800-928-8160.