A customer portal is one of the best ways to stay in touch and in tune with your customers and their needs. Customer portals allow your business to stay open 24/7 and take service tickets, comments, issues, and many other types of communication. A customer portal is very effective on the customer relations front. However, if you don't have an effective way to manage those contacts and tickets on the backend, then this platform can fall short of its potential. A Microsoft Dynamics GP integration provides a great backend system with which to manage your customers and their issues and complaints. MS Dynamics GP & Customer Portal integration Since a customer portal is such a good front-facing client solution, it only makes sense that it should be paired with a powerful backend management system. Microsoft Dynamics GP provides that backend system that allows your business to more efficiently manage customer tickets and messages. You can set follow up times and assign support team members, among other robust features and functionality. Integrating an ecommerce Customer Portal Since a customer portal is such a good front-facing client solution, it only makes sense that it should be paired with a powerful backend management system Customer portals are useful for every type of business, yet ecommerce companies should especially consider this type of integrated solution. Since ecommerce customers are already engaged with a particular company online, they are more likely to need or want online support. The best way to offer top notch support is to ensure your customer portal is backed by a powerful ERP solution such as Microsoft Dynamics ecommerce integration. Clarity Ventures, a Microsoft Partner company, is an experienced integration and development firm. If you're interested in collaborating on a project with Clarity, please fill out the form below or contact our consultants at 888.987.3897. To learn more, visit the Dynamics GP integration Resource Center.