SugarCRM eCommerce Integration Solutions | Clarity

Integrating SugarCRM with eCommerce 

An eCommerce and SugarCRM integration Helps You Better Serve Your Customers

Integrating eCommerce with your SugarCRM software enables your customer service and sales teams to better serve your clients and build valuable customer relationships.


SugarCRM is a popular CRM software that aims to help users better understand and connect with their customers. 

SugarCRM is a customer relationship management system (CRM) solution that can be used by businesses of all sizes. It includes tools to assist with marketing, customer service, customer support, reporting, social media management and many other business related tasks. SugarCRM also has mobile features to help sales and customer service team members keep up with their business clients no matter where they are.

Integrating eCommerce and SugarCRM 

  • Utilize Sugar’s Web Service API interface- Sugar’s API is provided to help developers integrate SugarCRM with other systems, software, and platforms. 

  • Employ Clarity Connect- Our middleware layer, Clarity Connect, acts as a queue and communication hub, helping your eCommerce platform and SugarCRM exchange data. 

  • Use SSL- Clarity always arranges for data transfers to happen over SSL with any integration to keep information secure. 

  • Automate Transmissions- Integration allows you to automate data transfers, saving valuable time and resources. 

  • Access Real Time Data- An integration between SugarCRM and eCommerce enables you to always view the most up to date data and information about your customers and their orders. 

  • Better Assist and Serve Customers- Integrating your CRM system with eCommerce empowers employees by giving them easy access to customers’ information, allowing them to better serve your clientele. 

SugarCRM and eCommerce integrationTo get the most out of your eCommerce and SugarCRM integration, it needs to be implemented correctly. Using the Web Service API interface provided by SugarCRM allows developers to build integrations. Clarity then uses our middleware solution, Clarity Connect, to further the use of the integration. Clarity Connect serves as a communication hub, receiving, storing, and sending data from one system to the other. It also serves as an extra layer of security, as do SSL (secure socket layers), which are always used for data transmissions when Clarity performs an integration. 

A SugarCRM and eCommerce integration can benefit your business in many ways. Automated data transfers make the integration do all the work, instead of your employees having to manually rekey data. The integration also ensures that you will always have the most up to date data, helping you make better, more informed decisions. Having access to that customer information gives your customer service and sales team the ability to better assist and sell to your customers.

Why Clarity 


Our expert team of developers at Clarity has over 300 years of combined experience developing business solutions for b2b and b2c companies. 

Know How 

For almost a decade, Clarity has been implementing and integrating systems, software and platforms for our clients. Our developers have completed numerous successful SugarCRM and eCommerce integrations, allowing our clients to better their businesses. 

Flexible Technology 

At Clarity, we don’t just implement stellar technology, we create it. Our eCommerce platform, Clarity eCommerce, was designed to be flexible enough to work for any size and type of business. Clarity Connect, our middleware solution, can serve as a communication hub for almost any integration between multiple systems. 

Customized Solutions 

Your business is anything but cookie cutter, so why should your business solutions be? At Clarity, we take the time to learn about your business and its needs before implementing or integrating. We then create a custom solution to meet your specific needs. 

To find out more about how Clarity can integrate your eCommerce with SugarCRM to work right for your business, call or click to contact us today!