Payment Hub FAQ

Answers to common questions

How do I pay an invoice online with Clarity Payment Hub?

Log in to your Clarity Payment Portal, navigate to the Invoices section, and select the invoice you want to pay. Choose a payment method from your secure wallet, or enter a new credit card or ACH account, and click "Pay." The transaction processes in real time, and you will receive an immediate confirmation. The payment automatically posts to the vendor's ERP system through Clarity Connect.

What ERP systems does Clarity Payment Hub work with?

Clarity Payment Hub integrates with virtually any ERP or accounting system, including Microsoft Dynamics 365 Business Central, Dynamics 365 Finance and Operations, Oracle NetSuite, SAP Business One, SAP S/4HANA, Epicor Kinetic, Epicor Prophet 21, Sage 100, Sage 300, Acumatica, QuickBooks Enterprise, and more. The Clarity Connect integration platform handles the data mapping between your ERP and the payment portal.

Does the payment post to our ERP automatically?

It does. Every payment captured through the portal is sent back to your ERP via Clarity Connect and recorded as a payment against the corresponding invoice. This eliminates manual posting, reduces errors, and keeps your accounts receivable records accurate without any intervention from your team.

Am I locked into a specific payment gateway or processor?

No. Clarity Payment Hub is gateway-agnostic. Unlike ERP-native payment add-ons that force you into a single processor, Payment Hub connects to virtually any gateway or processor. This gives you the flexibility to negotiate better rates, take advantage of Level II and Level III interchange pricing, and switch processors in the future without rebuilding your portal.

Can customers pay with both credit cards and ACH?

Yes. The portal supports credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and other methods depending on your gateway configuration. Customers can save multiple payment methods in their wallet for convenience, and you control which methods are available.

Is paying through the portal secure?

Yes. Clarity Payment Hub uses PCI DSS-compliant tokenization, which means your credit card or bank information is encrypted and stored by the payment processor, never on the vendor's servers. All communication between your browser and the portal is protected by TLS/SSL encryption, the same standard used by banks and major eCommerce platforms.

How does the payment wallet keep my card information safe?

The Clarity Payment Hub wallet uses PCI DSS-compliant tokenization. When you save a card, it is immediately encrypted and stored by the payment processor, never on your vendor's servers. Your vendor only sees a masked token that identifies your saved payment method, like "Visa ending in 4532." Your actual card number is never visible to anyone but the processor.

Can I save multiple payment methods?

Yes. You can save unlimited credit cards, debit cards, and ACH bank accounts to your wallet. This is useful if you have different payment methods for different cost centers, departments, or payment workflows.

Can I make a partial payment on an invoice?

Yes. When you select an invoice to pay, you can choose to pay the full amount due or enter a custom amount for a partial payment. The partial payment posts to the invoice, and the remaining balance stays open until fully paid.

Can I see my account balance broken down by invoice or cost center?

Yes. The portal allows you to filter and view balances by invoice, cost center, department, location, or date range depending on your company's account structure and how the vendor has configured the portal. You have control over how you want to see your data.

How quickly can we go live with Clarity Payment Hub?

Most Clarity Payment Hub installations, including the customer portal with invoice payment, are fully functional within 48 hours of Clarity receiving credentials to your ERP sandbox. The platform is pre-built and packaged-priced, so you are deploying a proven solution, not waiting on a custom development project.

How much time can self-service payments save our AR team?

AR teams typically spend 5-10 hours per week answering balance and payment questions. Real-time portal access eliminates most of these calls, freeing that time for higher-value work. For a typical AR team, that translates to 250-500 hours per year saved, equivalent to 6-12 weeks of full-time staff time.