Building An Experience Your Consumers Wont Forget
So, What Do your Customers Need?
The reality that must be faced is simple; the practices and habits of purchasers have completely changed, making
the importance of knowing what your customers are experiencing on your site, and how to improve upon it, the key
to continued success. By scaling back the traditional direct sales channels for more self-service options,
organizations are empowered with a data driven strategy to shore up the gaps in traditional strategies.
Have we piqued your interest? Hopefully, but if not, we have a freebie for you. In early 2020, McKinsey surveyed
what “getting it right” mean to industry leaders, and 30% rated a website having a live chat option during their
research stage as one of the top 3 most important requirements.
McKinsey references how 30% of people surveyed were more likely to pursue a business transaction after
interacting with the live chat feature on a B2B site. Since implementing our chat system over a year ago, Jeremy
has created a 4x improvement on the quality and conversion of our inbound leads.
Chat with him for a free consultation!