Oracle E-Business Suite eCommerce Integration
Clarity Connect Integration with Oracle E-Business Suite
How companies integrate Oracle E-Business Suite to grow eCommerce revenue
Oracle E-Business Suite is a comprehensive line of business application suite encompassing Customer Relationship Management, Enterprise Resource Planning, Supply Chain Management and Human Capital Management. Oracle's E-Business Suite was created by utilizing Oracle eCommerce Platform relational database management system technology to align many separate line of business applications into a full featured suite. Customer Relationship Management functions provide for a single repository of customer information and history, closely linked with other Oracle E-Business Suite products. One of those products that is closely used with the Customer Relationship Management product is the Service Management application, centralizing telephony, scheduling, repairs, emails, field service, service contracts and spare management to ensure your customer service department is equipped to handle any situation. The Financial Management application uses world-class processes to give greater insight to your company's finances and provide the information needed to navigate the complicated financial landscape. With Human Capital Management, HR is organized, tracked, and presented in an accurate, robust reporting system that can be used to increase performance and lower costs.
Advanced Procurement and Supply Chain Management family of applications in Oracle E-Business Suite work together to ensure your supplier relationships are utilized to their fullest and supply chain logistics are run at peak efficiency. The Value chain planning aspect of Oracle's E-Business Suite is built on a common Oracle eCommerce foundation designed to facilitate integration with JD Edwards EnterpriseOne. Rounding out the logistics aspects of Oracle E-Business Suite is the Value Chain Execution application, which brings your Transportation Management, Warehouse Management, Mobile Supply chain, Landed Cost Management, Global Trade Management and Inventory management into one convenient package
Clarity Connect enables the following integration capabilities for Oracle E-Business Suite:
When organizations assess the benefits of an ERP integration to their eCommerce website, there are several key factors to consider. Below, is an outline of recommended considerations and steps to complete:
This is always a major concern for two-way integrations. eCommerce platforms and public facing storefronts typically have complex security constraints. Clarity has developed a middle ware layer called Clarity Connect that allows customers to securely push data to the Clarity Connect middleware that interfaces with Oracle E-Business Suite APIs. This allows data to go past the company firewalls, and isolate the data that needs to be sent and received from the public facing storefront. Clarity connect dramatically reduces the surface area for a potential security issue and creates an intermediate clearinghouse confirming data is securely pushed and pulled between the internal ERP platform and the external eCommerce storefront.
Oracle E-Business Suite instances are usually secure and housed in a different physical location than the public facing website. Without a middle ware layer, this would potentially cause major lags in data load times and other performance metrics. Clarity Connect enables a rapid load time and intelligent refreshing of the externally facing data to reflect internal updates in real time. By effectively pushing updates on a real-time basis, details that would otherwise take minutes to load on the site now load within milliseconds as they're cached on the external interface. In addition, specific customer data that needs to be pulled from the ERP system in real-time is pulled in dynamically using AJAX loading techniques to dramatically improve performance.
Shipping and Freight
Due to the nature of Clarity's past projects we have extensive experience with not just the standard UPS, USPS, FedEx, DHL and other standard carrier integrations for shipping costs and package tracking and returns but we also specialize in helping setup and configure the pick list and label printing, scanning and implementation of the physical packing stations and picking process to improve internal workflows as well. In addition to being able to provide support for the actual order management and processing of orders for different carriers we also specialize in working with freight carriers to automate the quotes, pricing, bill of lading setup and processing, obtaining customer specific pricing, and dynamically providing freight shipment status as well.
Taxes, Customs and Duties
Many companies operate abroad, but few currently operate with fully automated processes for their international transactions. Clarity delivers in domestic taxes and integration with internal ERP tax tables, custom tax tables, and setting up external API integration but also offers extensive specialization in international taxes, customs and duties as well. Specifically, Clarity delivers customs and duties integration to dynamically pull this information from the ERP platform or enable third party integration for this component as well to pull the most up to date customs and duties data in real-time for global payments and ordering.
Quotes and Workflows
In addition to managing and placing orders, many business find their processes run smoothest with a streamlined human interaction to facilitate the process. This can apply for all orders or orders within a certain segment of business. In either case, Clarity Connect is able to pull in the Oracle E-Business Suite sales order documents and help streamline the quoting workflow. In addition to helping with notification e-mails and embedding quotes, Clarity's Oracle online store integration E-Business Suite Sales Documents integration directly pulls quote status and allows the ERP system to trigger workflow steps. This reduces the chances of human error. Alternatively, some clients prefer a simple web interface for their sales team. This allows sales team members to focus just on their quotes and orders, instead of logging into the ERP system to manage this data. Connect’s middle ware tool updates your ERP system seamlessly.
eCommerce Integration to Line of Business (LOB) Applications
Most mid-large sized businesses integrate several, if not dozens, of LOB applications to streamline their workflows. In addition to Oracle integrate online store, Clarity offers full customization capabilities to tightly integrate other LOB applications such as order fulfillment tools, support and ticketing tools, ERP and service tools, email and newsletter/marketing applications, etc.
Timeline and Risks
As a final consideration, we highly recommend a full internal audit of the prioritized list of requirements as well as an external review by an expert, like Clarity. This is vital to ensure your desired outcome. In addition, it's critical to establish timeline criteria if there are hard deadlines. Setting clear objectives for prioritized deliverables with clear contingency plans will help smooth the process significantly.
Clarity and Oracle E-Business Suite Integration
Oracle E-Business Suite Integration has the ability to boost your ERP and eCommerce operations to new heights. Clarity is an expert in helping deploy over 600+ successful projects, and optimizing clients’ processes. To learn more about how your team can take full advantage of Oracle E-Business Suite, please speak to a Clarity consultant today.
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