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Infor ERP eCommerce Integration

Automating & Improving business processes & efficiency through integration
HOW COMPANIES INTEGRATE INFOR ERP TO GROW ECOMMERCE REVENUE

Infor ERP eCommerce Integration

Infor ERP offers powerful process management for some of the most demanding industries in the world, including Aerospace and Chemical Engineering. That experience has provided Infor with the knowledge, Infor ERP integration makes use of Infor’s leading Business Intelligence metrics across your entire eCommerce implementation to give you the information you need to make necessary adjustments within your business. Infor ERP integration enables workflows and alerts that can systematically reduce exceptions and improve operational effectiveness across multiple areas of your business.

Infor's innovative Intelligent Open Network (ION) applications middleware enables business events and transactions within Infor integration eCommerce to produce XML documents which can be dynamically published & subscribed to by external applications. This enables applications that subscribe to the XML documents, such as Clarity eCommerce, to update in real time for things like account, sales order, product pricing & inventory, shipment status, etc. Infor ION, combined with Clarity Connect enables a full Enterprise ERP to eCommerce integration solution with a robust internal Infor middleware layer and external Clarity Connect integrator.

So What Do You Get With Integration?

Infor Integration Capabilities

When organizations assess the benefits of an ERP integration to their eCommerce website, there are several key factors to consider. Below, is an outline of recommended considerations and steps to complete:

Automation & Efficiency

What Does the integration Handle?

Security

This is always a major concern for two-way integrations. ecommerce platforms and public facing storefronts typically have complex security constraints. Clarity has developed a middle ware layer called Clarity Connect that allows customers to securely push data to the Clarity Connect middleware that interfaces with the Infor's APIs (sometimes CloudSuite is used to integrate). This allows data to go past the company firewalls, and isolate the data that needs to be sent and received from the public facing storefront. Clarity connect dramatically reduces the surface area for a potential security issue and creates an intermediate clearinghouse confirming data is securely pushed and pulled between the internal ERP platform and the external ecommerce storefront.

Performance

Infor ERP instances are usually secure and housed in a different physical location than the public facing website. Without a middle ware layer, this would potentially cause major lags in data load times and other performance metrics. Clarity Connect enables a rapid load time and intelligent refreshing of the externally facing data to reflect internal updates in real time. By effectively pushing updates on a real-time basis, details that would otherwise take minutes to load on the site now load within milliseconds as they're cached on the external interface. In addition, specific customer data that needs to be pulled from the Infor Syteline ERP system in real-time is pulled in dynamically using AJAX loading techniques to dramatically improve performance.

Shipping & Freight

Due to the nature of Clarity's past projects we have extensive experience with not just the standard UPS, USPS, FedEx, DHL and other standard carrier integrations for shipping costs and package tracking and returns, we also specialize in helping setup and configure the pick list and label printing, scanning and implementation of the physical packing stations and picking process to improve internal workflows as well. In addition to being able to provide support for the actual order management and processing of orders for different carriers we also specialize in working with freight carriers to automate the quotes, pricing, bill of lading setup and processing, obtaining customer specific pricing, and dynamically providing freight shipment status as well.

Taxes, Customs and Duties

Many companies operate abroad, but few currently operate with fully automated processes for their international transactions. Clarity delivers in domestic taxes and integration with internal infor ERP tax tables, custom tax tables, and setting up external API integration, and also offers extensive specialization in international taxes, customs and duties. Specifically, Clarity delivers customs and duties integration to dynamically pull this information from the Infor Syteline ERP platform or enable third party integration for this component as well to pull the most up to date customs and duties data in real-time for global payments in any currency, international shipping rates and ordering.

integrations to Line of Business Applications

Most mid to large sized businesses integrate several, if not dozens, of LOB applications to streamline their workflows and get the data where it needs to be. Some clients prefer a simple web interface for their sales team, such as a CRM or custom sales tool. This allows sales team members to focus just on their quotes and orders.

In addition to Infor Syteline and other ecommerce integrations, Clarity offers full customization capabilities to tightly integrate other LOB applications such as order fulfillment tools, ticketing tools, CRMs, email and marketing applications. Imagine the sales insight your team would have if they were notified if a client hadn't logged in for more than 90 days, or was purchasing 150% more than their normal monthly purchases.

Quotes and Workflows

Many business find their processes run smoothest with a streamlined human interaction to facilitate the process. Clarity Connect is able to pull in the Infor sales order documents and help streamline the quoting workflow. From helping with notification e-mails and embedding quotes, Clarity's Infor Sales Documents integration directly pulls quote status and allows the Syteline ERP system to trigger workflow steps. This reduces the chances of human error. Connect’s middle ware tool updates your ERP system seamlessly.

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