In the early days of your online auction platform, it’s likely you’ll be watching each item as it goes up in order to perform some quality control. But as your business scales and the platform becomes more established, it should outpace the ability of your staff to monitor so many transactions...and that’s the way it should be.
Problems with lackluster sellers still need to be addressed, and that’s where the potential buyers come in. By adding a flag to auctions, buyers can alert your staff to follow up if there are problems with pictures, descriptions, or anything else. While buyers might not take the time to formulate an email, it’s likely they will flag something and give a short description of the problem if the process is easy enough.
What happens then? Your staff can review the problem and decide if anything needs to be done. If action is needed, they can remove the listing if it is too problematic. If tweaks need to be made, staff can contact the seller and offer assistance in creating a more appropriate listing.