Examine Different Scenarios that Make Sense for your Business
Customer and Accounts Integration
Some of these integrations can be multi-directional and some can be single directional. For example, the customer and account level integrations are typically two-way integrations.
Ultimately, we recommend working with an integration framework that allows for task-based integrations. It provides a logical separation between the different integration tasks that are running. So, for the customers and accounts, you may
want the integration to include the addresses, both shipping, and billing. It can be multi-location information that gets dynamically updated from Infor cloud suite into Magento eCommerce.
In addition, it also makes sense to bring in customer pricing levels, tax documents, credit limits, and any tax exemptions from Infor Cloud Suite into Magento eCommerce.
You should also pull in data around existing purchases or invoices so that customers can pay for an invoice that was generated by Infor cloud suite within Magento eCommerce.
The integration will also allow users to convert quotes through a negotiable cart in Magento eCommerce before it turns into an actual order. After processing the payment for the order, all the order information can then be brought back from
Magento eCommerce to the Infor cloud suite via the integration. So essentially, you will have this circle of automated and streamlined servicing for your customers.