Don’t Confuse the Issue
Sellers could have dozens, hundreds, or even thousands of items up on your marketplace eCommerce website at any given time. The potential buyer might ask something nebulous like, “Can you get it here in two weeks?” How is the seller supposed to know what item the potential buyer is even talking about?
An excellent way to solve this problem is to have the chat system embed information about the item into the chat itself. This is often in a non-editable header that gives the basics of the item in question, such as title, price, minimum order quantity, or anything specific to your industry that will help sellers identify the specific item that the buyer is asking about.