Since 1973, Management Concepts has been the nation’s premier provider of career development, performance improvement, and human capital solutions for the public sector. They collaborate with and support every major agency in the Federal government and thousands of state and local government offices, enhancing the performance of teams and organizations.
MCI handles complex course scheduling for multiple registrants, but the UI could only process one student to one course at a time. They needed to combine multiple back-office LOB applications into a single workflow, with the ability to handle many “edge” cases (i.e. government required consideration for special needs, compliance regulations, mandatory discount evaluation for registrations of more than 5 attendees, etc.). They also needed real-time communication with their accounting and scheduling applications. Finally, government clients often had difficulty paying since the person responsible for signing up for the course, didn’t have the payment information, p-card or authority.
Clarity, both as a DNN and Microsoft partner, made the perfect fit for MCI's project. The project began with a complex discovery and design phase that fully mocked up the checkout and integrations workflows. Clarity, using their eCommerce and Connect platforms, then constructed a new integration and checkout process for their existing DNN site (once you select a course, you're into Clartiy territory). The integrations were complex due to the government regulations (i.e. automated approvals for 5 or more registrants, PCI compliance, course registration notifications, etc.).
Serving the Public Sector Since 1973
The Clarity solution provides the ability to handle custom edge cases that took a lot of manual processing before. It allows the scheduling of multiple registrants and multiple courses in a single order. Clarity improved the user experience by building in single-sign-on to their Cornerstone LMS. The user portal provides the ability to save credit card information in a PCI DSS compliant wallet, which can be shared with other approved purchasers or schedulers. MCI Sales reps can now process an order in a single system (Clarity API <-> MS Dynamics CRM) and break out orders into multiple transactions. Partially completed registrations are now captured and followed up on, which were abandoned before. Finally, the CRM contact and registration is now validated in real-time so notifications can be processed to each course registrant as they’re being registered for courses.