Existing Problems
MCI handles complex course scheduling for multiple registrants, but the UI could only process one student to one course at a time. They needed to combine multiple back-office LOB applications into a single workflow, with the ability to handle many “edge” cases (i.e. government required consideration for special needs, compliance regulations, mandatory discount evaluation for registrations of more than 5 attendees, etc.). They also needed real-time communication with their accounting and scheduling applications. Finally, government clients often had difficulty paying since the person responsible for signing up for the course, didn’t have the payment information, p-card or authority.
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Our Solutions
Clarity, both as a DNN and Microsoft partner, made the perfect fit for MCI's project. The project began with a complex discovery and design phase that fully mocked up the checkout and integrations workflows. Clarity, using their eCommerce and Connect platforms, then constructed a new integration and checkout process for their existing DNN site (once you select a course, you're into Clartiy territory). The integrations were complex due to the government regulations (i.e. automated approvals for 5 or more registrants, PCI compliance, course registration notifications, etc.).
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