Management Concepts

image description

The Client

Since 1973, Management Concepts has been the nation’s premier provider of career development, performance improvement, and human capital solutions for the public sector. They collaborate with and support every major agency in the Federal government and thousands of state and local government offices, enhancing the performance of teams and organizations.

They were looking for an experience that more than serviced people checking on the status of their flights, they wanted to be able to provide a better experience for those spending time in the airport terminals as well (where to eat, park, nap, etc.).

overview.png
image description

Existing Problems

MCI handles complex course scheduling for multiple registrants, but the UI could only process one student to one course at a time. They needed to combine multiple back-office LOB applications into a single workflow, with the ability to handle many “edge” cases (i.e. government required consideration for special needs, compliance regulations, mandatory discount evaluation for registrations of more than 5 attendees, etc.). They also needed real-time communication with their accounting and scheduling applications. Finally, government clients often had difficulty paying since the person responsible for signing up for the course, didn’t have the payment information, p-card or authority.

Get a Free Quote
image description

Our Solutions

Clarity, both as a DNN and Microsoft partner, made the perfect fit for MCI's project. The project began with a complex discovery and design phase that fully mocked up the checkout and integrations workflows. Clarity, using their eCommerce and Connect platforms, then constructed a new integration and checkout process for their existing DNN site (once you select a course, you're into Clartiy territory). The integrations were complex due to the government regulations (i.e. automated approvals for 5 or more registrants, PCI compliance, course registration notifications, etc.).

Get a Free Quote
decor
image description

The Benefits

The Clarity solution provides the ability to handle custom edge cases that took a lot of manual processing before. It allows the scheduling of multiple registrants and multiple courses in a single order. Clarity improved the user experience by building in single-sign-on to their Cornerstone LMS. The user portal provides the ability to save credit card information in a PCI DSS compliant wallet, which can be shared with other approved purchasers or schedulers. MCI Sales reps can now process an order in a single system (Clarity API <-> MS Dynamics CRM) and break out orders into multiple transactions. Partially completed registrations are now captured and followed up on, which were abandoned before. Finally, the CRM contact and registration is now validated in real-time so notifications can be processed to each course registrant as they’re being registered for courses.

solutions-1.jpg
decor
image description

Technologies

The front-end CMS is DNN’s Evoq Professional. HTML5, CSS3 and Modernizr was used to create the responsive template.

Clarity Connect, JavaScript, JQuery, Telerik controls were all needed for various features and functionality, as well as a host of DNN modules, like XMod Pro, Easy DNN News, Rotator and Gallery.

Get A Free Quote
image description
aspnet
css3
evoq
html5
mssql
javascript
clarityecommerce
clarityconnect
decor
solutions-1.jpg
solutions-2.jpg
solutions-3.jpg
image description

You May Also Be Interested In

Request a Quote
 
Please feel free to send any associated files to us at:
[email protected]
 
Privacy Statement | Terms of Use
Click anywhere outside this form to close.
Request a Demo
 
Please feel free to send any associated files to us at:
[email protected]
 
Privacy Statement | Terms of Use
Click anywhere outside this form to close.
Ask an Expert
 
Please feel free to send any associated files to us at:
[email protected]
 
Privacy Statement | Terms of Use
Click anywhere outside this form to close.
Newsletter
 
Please feel free to send any associated files to us at:
[email protected]
 
Privacy Statement | Terms of Use
Click anywhere outside this form to close.