HIPAA-Compliant Apps and UX/UI

Offer Omnichannel Integrations with a HIPAA Mobile App

HIPAA Apps Improve Patient Experience

The tide is turning for bot interaction within medical info apps. Many people who would once pound the keypad hoping to get a human on the line are now perfectly happy using a chatbot to find the information they need. Not only do virtual guides deliver a better customer experience, but they also reduce the number of staff you need on-hand to answer patient questions and schedule appointments.

The most effective HIPAA-compliant applications will take as many user personality traits into account as possible. For instance, it can accommodate someone who doesn’t want any human interaction as well as someone who wants to get customer services at the touch of a button. Both users may start with the same experience, but that experience will customize as they interact with the app.

Well-designed medical apps for patients will also set user expectations when they’re answering questions or filling out a form. Letting them know “answering these three questions will get you the answer” or “there’s only one more form to fill out” can improve their feelings toward a healthcare app.

HIPAA-Compliant App and Website Design

Many patients complain about the number of logins and passwords that they have to remember. Others are annoyed when one medical access system proves easy to use but another seems impossible to navigate. Whether they know it or not, they’re looking for a unified experience that makes interacting with your website and app as easy as possible.

That’s where coherent design comes in. Bringing together HIPAA-compliant website design with your medical app means that customers will have a single — and positive — user experience no matter what platform they’re on. This can even extend to the physical world if customers are using on-site check-in kiosks. An omnichannel approach cements your branding with customers and shows that you have made the effort to create an integrated experience during HIPAA-compliant app development.

Combine UX/UI with PHI Data Security

The effectiveness of a medical app depends on the healthcare app developer you decide to work with. There are many app developers, but are they medical app developers? It’s vital that your medical app adheres to HIPAA compliance encryption requirements and logging requirements, and HIPAA-compliant hosting is a must. Neglecting to do so could bring hefty fines and compromise the loyalty of your customers. Robust HIPAA security is a necessity that can’t be ignored.

Of course, this security cannot affect the customer’s experience. Bloated code and improper architecture can slow apps and websites down, and this is something customers will not stand for. The telemedicine app developer you choose should also have a deep understanding of app design so that the app is as user-friendly — and fast — as possible. Poor design can lead to a customer abandoning the app altogether and returning to a less-efficient form of interaction, payment, or scheduling.

Clarity is one of the few HIPAA app developers that offers a focus on the security and design of the app. We can also bring both together under one HIPAA-compliant patient portal to make sure your client has a unified omnichannel experience. Common integrations include GE EHR Healthcare, eClinical EHR, Cerner medical software, and Clarity Epic integration.

Clarity Has the Experience You Need

Patients, customers, and clients have come to expect an app for the most common businesses they work with. Standards are high and getting higher; don’t be the medical provider that offers out-of-date design and lax security.

Clarity has over 15 years of experience with HIPAA-compliant website design, apps, EHR/EMR integration services, and patient portals for healthcare entities. We believe we offer the best HIPAA-compliant CRM software, and we’d like to prove it to you. Contact us today for a free demo and quote.