Healthcare Websites and HIPAA Compliant Patient Portals
Note: this article is the second in a five-part article series on healthcare website development and medical website design.
View Part 1| View Part 3 | View Part 4 | View Part 5
To host a competitive healthcare website in today’s environment, it is important to consider the benefits of patient portal design. Patient portals are secure places where your patients can log in, interact with their healthcare providers, and access their information. Patient portals can drastically increase the efficiency of your business, as they allow your patients the option of scheduling, changing, or cancelling their own appointments. They also add a layer of quality to your overall website design solution
Secure & HIPAA Compliant Patient Portals
The chief consideration in patient portal design is security. If your patient portals are not secure, you run the risk of failing to maintain HIPAA compliance, which can put your whole practice in jeopardy. Clarity has a standard way in which we maintain HIPAA compliance within our patient portals. First, to ensure that users only have access to the information they need, we set up a role-based authentication system within the patient portal. Often, companies we work with already have an existing role-based authentication or intranet system
in place, so we can work with that while implementing other web applications that make it easy for users to access the HIPAA-compliant portal system using their standard information. The information is pulled via an LDAP protocol, which can sort which information a patient (or practitioner) should have access to, and what roles and rights they have.
Patient Portal Design Considerations
Remember: while your patient portal can speed up many important processes and make the patient much happier, it should never replace the personal attention of a healthcare practitioner.
There are many patient portal design considerations, but the main question to keep in mind is: what does the patient want? They will need a patient portal that is easy to navigate, attractive, displays mobile-friendly design solutions
, and that is engaging and efficient. Additionally, your patient should always be aware of who they can contact if they have further questions, and how to contact them. Remember: while your patient portal can speed up many important processes and make the patient much happier, it should never replace the personal attention of a healthcare practitioner.
Selecting Your Patient Portal Vendors
As you look into patient portal vendors, consider not just the development aspects but also the “human” aspects of a company’s role in your patient portal design. A good patient portal vendor or developer will be able to intuit your patient’s unique needs and provide a design to suit them. Clarity tailor-makes all of their websites to meet the unique needs of each of our clients. Contact a Clarity representative today if you’re interested in patient portal design and development.
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