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B2B eCommerce for Distributors: Choosing the Right Platform

Updated December 3, 2024

Key Takeaways
  • Developing a B2B eCommerce platform for distributors involves identifying the target market, selecting a suitable platform, and customizing the design and features to meet specific business requirements.
  • The platform should support customer-specific pricing, advanced search functionality, and order approval workflows.
  • The platform should also allow for CRM and ERP integration to automate processes such as inventory management, order fulfillment, and customer support. Implementing robust security measures, such as SSL encryption and PCI compliance, is crucial to protect customer data.
  • Providing training and support to employees and customers is necessary for effective platform utilization.
  • Continuously improving the platform based on customer feedback and market trends is essential for the platform's long-term success.
An eCommerce platform directly affects online sales and business growth.

Having an online presence is essential for any business, especially if you are a distributor. B2B eCommerce is a must-have tool for anyone in the distribution industry who wants to reach their customers effectively and efficiently.

But with so many distributor platforms on the market, it can be hard to choose the right platform for your business.

So whether you’re looking to take the plunge into digital commerce or just want to upgrade an existing system, this article has got you covered! Read on and discover all the information you need to choose the perfect B2B eCommerce platform that gives you the freedom and flexibility you need while saving time and money.

And online store requires a well-thought-out eCommerce strategy for business growth.

What Is Distributor eCommerce?

With a distributor platform, businesses can offer their B2B customers the convenience of shopping from anywhere, anytime.

Distributors can access product information and order items in bulk with just a few clicks. They can also track orders in real time and get immediate updates on stock availability and pricing. An automated order management system also helps distributors manage inventory levels more efficiently.

By leveraging an advanced B2B eCommerce solution, businesses can provide their customers with a personalized experience that reflects their brand identity. With features like custom product recommendations, personalization options, and secure payment solutions, they can create a seamless shopping experience that meets customer expectations.

Using a distributor platform helps businesses increase sales while providing customers with the convenience they crave. With these tools in place, businesses are able to optimize operations while delivering exceptional customer service.

New customers are looking for relevant online product catalogs.

The Benefits of Running an Online Distribution Company

Making the switch to an eCommerce site for distributors can bring a wide range of benefits to your business. With access to better supply chain management and customer accounts, you're able to improve your bottom line with efficiency and cost-effectiveness.

Here are some advantages of running an online distribution company.

Better Business Accounts and Customer Data

ECommerce sites give distributors the ability to create business accounts with more detailed information than ever before. This allows customers to easily manage their orders, track shipments, and access price comparisons between suppliers.

By giving customers this level of control over their purchases, distributors can build trust and loyalty with their clients in a way that was not previously possible.

Improved Supply Chain

An eCommerce distributor platform allows for improved logistics management. With automated processes and tracking systems built into the software, distributors can quickly identify any issues or shortages in stock and make necessary adjustments accordingly. This helps reduce costs associated with manual processes while also improving customer service levels by ensuring orders are delivered on time.

Greater Visibility

ECommerce sites provide greater visibility into customer trends so that distributors can better anticipate demand and adjust inventory accordingly.

By having up-to-date information about what customers are buying, how often they’re buying it, and how much they’re spending on each order, distributors can optimize their pricing structures and inventory levels accordingly.

Increase Sales with Little Additional Overhead

Running an online distribution company offers the opportunity to increase sales without drastically increasing overhead costs. With automated ordering systems and integrated payment processing features built into many eCommerce platforms, businesses can scale quickly without needing additional personnel or infrastructure investments.

Overall, switching to a platform for distributors offers a variety of benefits that allow businesses to save time and money while improving overall customer satisfaction levels. With streamlined operations and increased visibility into data points, companies can optimize their services while still maintaining a competitive edge in the market.

Meet customer expectation with an advanced eCommerce solutions

Common Challenges Faced by Distributors

Running a distribution eCommerce platform presents various challenges that can affect its success. Here are some of the most common challenges:

B2B Business Complexities

Business-to-business (B2B) eCommerce involves complex processes and interactions between businesses. The distribution B2B eCommerce business needs to understand its B2B customers' requirements and meet their expectations, such as order customization, volume pricing, and flexible payment terms.

Managing these complexities can be challenging, especially when dealing with large and diverse customer bases.

Getting the Team on Board with a Different Model

Many traditional distribution companies have been around for decades and have established ways of doing things. Switching to an eCommerce business model requires a significant shift in mindset, culture, and skills.

Employees need to be trained in new technologies, online marketing, and customer service to effectively run an eCommerce operation. Some may resist the change, which can lead to resistance and hamper the adoption of the new model.

A B2B eCommerce website can have custom pricing for an online store.

B2B Purchasing and Supply Chain Issues

B2B eCommerce businesses need to ensure that they have a robust logistics system in place to fulfill orders accurately and timely. This requires efficient inventory management, logistics, and shipping capabilities.

Customers have high expectations for tracking their orders and receiving them within a specific timeframe. Any breakdowns in logistics can lead to lost business and negative customer experiences.

Poor Search Engine Results

Search engine optimization (SEO) is critical for any B2B eCommerce platform's success. When a business's website ranks poorly in search engine results, potential customers may never find it.

SEO requires continuous effort and attention to keyword research, content creation, backlinking, and website optimization. However, even with proper SEO, ranking highly can be difficult due to fierce competition in the eCommerce industry.

Bigger Site Means Bigger Security Threats

As an online store grows, so does the risk of cyber threats and data breaches. ECommerce businesses handle sensitive information such as consumer data and payment information, which can be vulnerable to hacking attempts. As a result, businesses need to invest in robust security to prevent attacks and protect data. These measures can include secure website hosting, encryption, and regular security audits.

Running a distribution eCommerce online store presents various challenges that require careful planning, proper execution, and ongoing attention to detail. By addressing these challenges, businesses can create a successful and profitable eCommerce operation. 

Meet customer expectations by having easier online purchasing.

What a Distributor Platform Needs to Have

A distributor platform is a vital component of a successful distribution eCommerce business. Here are some key features that a distributor platform should include:

Advanced Product Description Information Delivery

The distributor platform should provide comprehensive product information to help customers make informed purchasing decisions. This includes detailed product descriptions, high-quality images, and specifications. The eCommerce platform should also support multiple product variations, such as size and color, to cater to different customer preferences.

Advanced Search Functionality

A distributor platform should have a robust search engine that allows customers to find products quickly and easily. The search engine should support advanced search options such as filtering by price, category, brand, and other attributes. The search results should be accurate and relevant to the customer's search terms.

AI for Customer Personalization

Artificial intelligence (AI) can be used to personalize the customer's experience on the distributor eCommerce store. This includes suggesting products based on the customer's search history, recommending related products, and providing targeted promotions. Personalization can improve customer satisfaction, improve customer relationships, and increase sales.

A B2B eCommerce platform for an online store.

Employee-Specific User Controls

A distributor platform should provide user controls that allow employees to access specific information based on their role within the organization. This includes access to data, order history, and pricing information. Employee-specific user controls ensure that employees only have access to the information they need to perform their job.

Distributor Portal

A distributor portal on an eCommerce platform is a dedicated area where distributors can access information and tools that are specific to their business needs. The portal can provide distributors with access to custom pricing, inventory levels, order status, and sales reports.

Such a B2B sales portal can also allow distributors to manage their accounts, view their transaction history, and place orders. A distributor portal can also support communication between distributors and the platform, such as submitting support requests and receiving product updates.

Customer-Specific Pricing

A distributor platform should support pricing that is specific to each customer, which allows businesses to offer customized pricing to individual customers. This pricing can be based on factors such as volume discounts, contract terms, and customer loyalty. Flexible pricing structures help build long-term relationships with customers and encourage repeat business.

Easy Scalability

As the business grows, the distributor platform should be scalable to accommodate increasing traffic and transaction volume. The platform should be able to handle a high number of simultaneous users without slowing down or crashing. Additionally, the platform should be easily upgradable to support new features and technologies.

A distributor platform is a critical tool for running a successful distribution eCommerce business. It should include advanced product information delivery, advanced search functionality, AI for customer personalization, employee-specific user controls, custom pricing, and easy scalability to support growth.

B2B eCommerce for distributors expands sales channels.

Steps for Distributors Building an eCommerce Site

Developing a B2B distributor eCommerce platform requires careful planning and execution. Here are the steps involved in creating such a platform:

  1. Define the Project Scope

The first step is to define the project scope, which includes identifying the target market, product categories, and features to include in the platform. This will help determine the project timeline, budget, and resource requirements.

  1. Choose the eCommerce Platform

Next, choose a platform that meets the business requirements. There are many options available, such as Magento, Shopify, and WooCommerce. The platform should support B2B features such as custom pricing, order approval workflows, and account management.

  1. Develop the Platform

Once the eCommerce platform is chosen, begin developing the platform. This includes customizing the design, integrating payment and shipping systems, and developing the product catalog. The platform should also support advanced search functionality and provide detailed product information.

  1. Implement Security Measures

Security is crucial for any online platform. Implement security measures such as SSL encryption, two-factor authentication, and PCI compliance to protect data and prevent cyber attacks.

B2B eCommerce for distributors can improve performance of a sales rep.
  1. Integrate CRM and ERP Systems

Integrate the platform with customer relationship management (CRM) and enterprise resource planning (ERP) systems to automate processes such as inventory management, order fulfillment, and customer support.

  1. Test and Launch

Before launching the platform, test it extensively to ensure that all features work correctly, and the user experience is smooth. Once testing is complete, launch the platform and continue to monitor it for performance and user feedback.

  1. Provide Training and Support

Provide training and support to employees and customers to ensure that they can use the platform effectively. This includes providing documentation, videos, and live support.

  1. Continuously Improve

Finally, continuously improve the platform based on customer feedback and market trends. This includes adding new features, improving performance, and optimizing the user experience.

Developing a B2B distributor eCommerce platform requires careful planning, execution, and continuous improvement. By following these steps, businesses can create a platform that meets their requirements, attracts and retains customers, and drives sales.

A distribution business needs the eCommerce solution.

Conclusion

Running a distributor eCommerce platform has its challenges, but also many benefits. You need to choose the right B2B eCommerce software and platform that meets your needs and goals. It's important to take the time to plan out each step of the process, from creating an online store to marketing and customer service.

We've outlined all the steps you need to take in order to get started with B2B eCommerce for distributors. There are plenty of options available, so make sure you pick one that works best for you. You'll want to consider factors like scalability, ease of use, and pricing of your eCommerce platform.

With a little bit of effort and planning, you can set yourself up for success when it comes to eCommerce distributorship.

Customers demand excellent for both personal and business accounts.

Create—or Expand—Your eCommerce Platform

Whether you're starting a distribution online business from scratch or are expanding your current eCommerce site to accommodate a distributor business model, Clarity is here to help.

Our solution, Clarity eCommerce Framework™, lets you choose the best tools for every aspect of your business instead of being stuck with what you're given.

We'd love to show you how it works as a distributor platform, so get in touch today for a free demo!

Web development.

FAQ

 

A distributor is a business that purchases products from manufacturers and sells them to retailers, wholesalers, or directly to customers. Distributors act as intermediaries between manufacturers and end-users, helping to move products from the production line to the end-user efficiently.

Distributors can offer a wide range of products and services, including warehousing, logistics, order fulfillment, and after-sales support. They can also help manufacturers expand their market reach by offering their products to new customers in different regions or industries.

 

Distributors should try eCommerce because it presents significant opportunities to expand their customer base, increase sales, and improve operational efficiency.

An eCommerce platform can provide distributors with a global reach, enabling them to sell products to customers anywhere at any time. It also enables distributors to offer their products to a wider range of customers, including end-users, which can help drive sales growth. Platforms can also automate many processes. A platform also provides valuable data insights that can help distributors make informed business decisions and optimize their operations.

 

While eCommerce can provide significant benefits to distributors, there may be reasons why some distributors may choose not to have an eCommerce platform and accompanying website. For example, some distributors may have a highly specialized product line that is not well-suited for eCommerce. In some cases, eCommerce may not be a viable option due to regulatory or be a legal business entity that can sell a particular product.

Some distributors may have limited resources and may not have the budget or expertise to develop and maintain a platform. Some distributors may have long-standing relationships with customers that are based on personal interactions and may not want to risk damaging those relationships by moving to an online sales model.

 

Building an eCommerce website for a distributor requires careful planning and execution. The first step is to choose a suitable eCommerce platform that meets the distributor's requirements. The B2B marketplace platform should have B2B features such as flexible pricing structures, order approval workflows, supply chain access, and account management.

Next, customize the design, product catalog, and integrate payment and shipping systems. Implement robust security measures, such as SSL encryption, two-factor authentication, and PCI compliance, to protect consumer data.

Finally, integrate the platform with CRM and ERP systems to automate processes such as inventory management, order fulfillment, and customer support. Launch the platform after thorough testing and provide training and support to employees and customers.

 

A distributor should look for specific features in an eCommerce site that cater to their business requirements. First, the right eCommerce solution should support pricing that's specific to each customer, allowing distributors to offer customized pricing to individual customers. Secondly, the eCommerce site should have advanced search functionality that allows customers to find products quickly and easily.

Thirdly, it should have order approval workflows that enable businesses to manage purchasing requests and approvals. Fourthly, the platform should support account management and provide customer-specific information such as order history, payment information, and shipping status. Finally, it should integrate with ERP and CRM systems to automate processes on an eCommerce platform such as inventory management, order fulfillment, and customer support.

 

Integrations are essential for distributors to streamline their eCommerce operations and improve business efficiency. One key integration is with the customer relationship management (CRM) system, which helps distributors manage customer interactions, track leads, and automate sales processes. Additionally, integrating with an enterprise resource planning (ERP) system allows distributors to manage inventory levels, order processing, and accounting.

An integration with a payment gateway provider ensures secure and seamless payment transactions. Integrating with shipping carriers enables distributors to offer real-time shipping rates and tracking information. Finally, integrating with analytics tools provides valuable data insights that help distributors make informed business decisions and optimize their eCommerce operations.

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Author
 
Stephen Beer is a Content Writer at Clarity Ventures and has written about various tech industries for nearly a decade.He is determined to demystify HIPAA, integration, and eCommerce with easy-to-read, easy-to-understand articles to help businesses make the best decisions.

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