The Rise and Market Impact of C2C eCommerce

A few years ago the phrase “let’s go shopping” would have implied getting out of the house. Whether you're browsing through shops or small boutiques, trying on clothes and accessories, testing gadgets and equipment, etc. At the end of the day, you leave a store with your purchased items in a bag. Today, “let’s go shopping” can also imply staying put on the couch and browsing online store platforms, finding products or services from sellers all across the globe, or even acquiring training from individuals we will never see in person. The rise of eCommerce is undeniable, but so is the rise of commerce between customers (C2C, consumer to consumer) using a third-party platform. This article will elaborate on the growth of C2C eCommerce and the market impact it has had so far.

Behind the Growth of C2C eCommerce Business Model

Consumer to consumer commerce has been around for a very long time, think about farmers’ markets, flea markets, artisanal markets, and so on. Sellers had to secure their stall on the market area, usually by paying a fee, and buyers would come and buy goods directly from the “source”. This C2C marketplace business model is different to the business to consumer (B2C) and business to business (B2B) models, as in this case sellers are not necessarily business entities, and also, they are simultaneously sellers (providing goods and services to customers), but also customers (of the third-party platform that allows them to proceed to commerce and facilitates the process). In the digital era we live in, eCommerce has taken over traditional, physical modes of commerce. C2C eCommerce has grown exponentially over the past few years, where from the couple of “original” C2C platforms available, now there are more platforms created every day, catering for different audiences.

One could wonder about the success of the C2C eCommerce model, and why there was such a massive, positive response from both customer parties (sellers and buyers). The answer to that is multifaceted, as there are important advantages for both parties.

• Lower prices: One major advantage relevant to both parties is price cuts. Since there is no need for a physical shop with all entailed costs, or need to employ sales staff (in most occasions), product prices are lower. This can allow for higher profit margins, and improved user experience.
• Abundance of choice: This advantage is relevant to both parties, but mostly buyers. While going shopping to a mall can offer 10, maybe 20 options to buy a T-shirt, “going shopping” on a C2C eCommerce marketplace can offer countless options, from sellers all around the world, offering unique products that one would not have access to if it was not for this business model. From the sellers’ perspective, an online marketplace can offer a plethora of customers from all over the world, looking for a particular product or service the seller offers, hence increasing the chances for successful visitor-to-customer conversions, compared to people walking in a shop to browse.
• “Best value” satisfaction: Having a vast choice of sellers to choose from, compare products and prices, and potentially negotiate a price, can enhance customer satisfaction, and quench the “best value for money” thirst every customer has. C2C eCommerce can succeed on that, as there are no strict commerce rules apart from general ground rules of the platform (such as data protection, financial protection, and maybe eligibility checks before vendors can use the platform).
• Word-of-mouth & Community: The C2C eCommerce business model is heavily based on the community created around the C2C marketplace, and the word of mouth, usually spread through social media platforms. Since some social media platforms (such as Facebook) are facilitating in-house C2C marketplaces, marketing and advertising of a product can be that much easier, utilizing the existing user base.

When C2C platforms were shyly introduced, back in the early days of eBay, no one could predict the C2C eCommerce market impact and the success this business model would have. Today there are numerous well-known C2C eCommerce platforms, connecting buyers with sellers on numerous sectors and specialized markets. Some profound examples include Etsy, Uber, Amazon.com Inc., Airbnb Inc., Craigslist Inc., and Auctions.com. Some of them are embedded into our everyday life, and all of them are based on the need that every successful business is trying to cover. Solving problems in the simplest and cheapest way for the customer, while still making profit. Due to the aforementioned advantages, the impact of C2C business model has been tremendous over the past few years, with the C2C eCommerce worth being projected in billions of US$ and many options of new ventures still being introduced.

Looking into the C2C eCommerce market impact, many of the C2C marketplaces host millions of customers, both from the seller and buyer side, aiming to make successful connections and lead to win-win situations for everyone. A C2C marketplace introduces global competition and at the same time global clientele, while reducing the prices for both. Overall C2C eCommerce impact analysis shows that this business model is successful, especially for small sellers who do not have the capacity, opportunity, or even wish to have a dedicated website or a physical space for their commerce, and for buyers who want the best product, at the best price, with the least fuss.

Changes C2C eCommerce Introduced

C2C eCommerce impact analysis does not only include the perspective of buyers and sellers. The flourishing C2C eCommerce has also had an impact on platform owners, in an effort to make transactions more secure, introduce background checks for sellers, reduce the potential of the platform being used for scams, enhance the customer experience from the admin point of view, and of course attract new customers. The eCommerce and especially the C2C eCommerce sector has attracted a lot of attention, hence the stakes from potential issues are higher. Data security, cyber security, and financial transaction security are areas that eCommerce business owners are usually afraid of, as issues in these areas can be devastating for the platform and its reputation. Overall, C2CeCommerce is booming and will continue to grow, especially as difficulties for face-to-face commerce arise. C2C eCommerce impact analysis showcases that there are many ongoing opportunities and much room for new ideas that could be benefited from the C2C business model.

Clarity's Expertise on Consumer-to-Consumer eCommerce

Additional C2C eCommerce Information

• What is Consumer to Consumer eCommerce?
• Comparing the Pros and Cons of C2C eCommerce
• The Many Applications of C2C eCommerce
• Creating Unique Content for your Audience
• Expanding Your C2C Marketplace Audience
• The Rise and Marketing Impact of C2C eCommerce
• What does B2C eCommerce Have to do With C2C?
• Group Buying Platforms
• Empowering Consumers and Motivating Resale
• The Role of Mutual Trust in Building Loyalty
• Factors Influencing Trust in Online C2C Transactions