WooCommerce and Epicor Integration

Clarity Connect Provides the API Endpoints to Integrate WooCommerce with any Front or Back-office System
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Improve Business Profitability & Customer Satisfaction

The WooCommerce integration to Epicor, specifically Epicor 9 and 10, can dramatically improve our business's profitability and customer satisfaction. It allows businesses to deal with orders that are coming in dynamically by automating processes. Essentially, making it easier for the business to manage inventory data in real-time, to pull in new customers and directing them to the CRM system, and to ensure the end-user is being updated regarding the fulfillment.

The best part about WooCommerce integration into Epicor is that endless integrations are possible over time. Therefore, the clients we work with are made to select several key integrations. Initially, we solely focus on them. After that, we continue to add more integrations to keep improving business operations. Essentially, we cater to each client's business logic within the Epicor to WooCommerce integration.

There are different versions of Epicor. The API of each offers different capabilities. Clarity is experienced with successfully working with Epicor 9, Epicor 10, as well as prophet 21. We can provide robust integration to the core entities, as well as any custom entities or extensions. The bottom line is, we can integrate any entity, any field, or workflow within Epicor.

Product Data

We can pull most of the common entities from Epicor to WooCommerce. These include products and product data, meta information, images, categories, tags, detailed descriptions, et cetera.

It is also possible to pull in advanced inventory information. For example, location data, pricing per location, customer-specific product pricing, and rules. Or other product information such as dimension, weight, et cetera.

Essentially, anything associated with products within Epicor can be pulled back into WooCommerce. It will be displayed in a user-friendly format and organized according to the business's logic.

Customer Data

You can also pull in existing customers and all the data associated with them. It includes customer locations, contacts, credits as well as any information around orders and accounts.

The integration also collects advanced customer data such as their status. For example, whether or not they are able to place an order yet. They might be a new customer and they might require approval before they can make a purchase. Or they might be exempt from tax, have special discounts, etc.

Even information before you made the Epicor and WooCommerce integration can be pulled. It allows customers to pay for any unpaid orders through the WooCommerce checkout.

Category Data

Apart from product and customer data, the integration also pulls in detailed category data. It allows the site to get live updates from Epicor. This may include any new categories. However, all the categories and products may need to go through a marketing team before they show up publicly on the site. So, the automated integration between Epicor and WooCommerce can be set up so that the data gets pushed. However, the records do not get turned on if they are new until a marketing team member goes through and optimizes the content.

Persistent Cubase Task Model

The Clarity connect platform uses a Persistent Cubase task model. It allows the task to be split out by the business logic area. Each of the tasks goes through data transformation using advanced business logic on a field-by-field and entity-by-entity basis.

The business logic that is typically incorporated includes intelligence around data that has already been pushed or pulled. So, it is pulling a minimal set of data or pushing a minimal set of data to reduce the overhead on the WooCommerce and Epicor systems.

Security

We also provide a very robust security infrastructure. It includes IP whitelisting. The concept is to block any integration between systems that do not have IP whitelisted. Authentication is also a part of our security infrastructure. For example, there are roles that only allow access to specific data.

In addition, we also leverage the WooCommerce authentication. It is the same as the WordPress rest API's authentication model. However, you can also use the WooCommerce legacy APIs which are independent of the WordPress API.

Webhooks

The Clarity Connect platform also works with webhooks. They allow real-time data integration between the Epicor rest endpoints for WCF endpoints or web services and WooCommerce.

Since webhooks allow for real-time data integration, we can set up task-based activities according to what makes the most sense. So, you will have a continual process that is just running every minute or every 15 minutes or every hour, et cetera.

Scalable

One of the great things about a WooCommerce and Epicor integration is that it is scalable. You can continue to add on to it after you get the core integrations in place.

Typically, clients start out with a basic integration that automates their most prominent areas. These usually include orders, making new records associated with the orders and the customers, tax data, shipping data, payment information, any discounts or coupon codes, etc. Ultimately, your platform would be able to store that data without having to manually input it into Epicor from WooCommerce.

It is also very common to pull in data from Epicor back to WooCommerce. For example, things like fulfillment data, tracking data, etc. So, the customer gets updates regarding when their order will be delivered.

How Clarity can Help

Clarity WooCommerce Integration Experts

To conclude, the Clarity connect platform can integrate any entity, in any field, that is available within the systems. We prioritize the business logic of our clients to determine what integrations are necessary first.

If you have any more questions related to this topic, we encourage you to reach out to our experienced team. They can provide a complimentary analysis. We certainly look forward to answering your question and talking with you about your upcoming WooCommerce and Epicor integration project.

We also encourage you to go through the resources below. They have helpful information that covers other topics related to WooCommerce and Epicor integration, some of which can be helpful for your project. If there are topics that you do not see below, you are welcome to click on the ask the expert link. Our team will be happy to provide a technical response to any questions that you may have regarding those topics.

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