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Headless Enterprise Implementations
One of the big benefits of Headless eCommerce is that it has the ability to offer a robust set of functionality that can adapt to enterprise requirements. A crucial challenge typically faced in this scenario is that an enterprise will generally have a strongly established business model and very specific expectations across different segments for the functionality of customer interactions.
Therefore, the business logic must ensure a high quality customer interaction, which translates in fulfilling customer expectations in terms of functionality and overall satisfaction. Having a Headless eCommerce system within an enterprise scenario is an extremely powerful tool because the Headless system can provide different functionality implementations for different parts of the enterprise.
For example, if a department is focused on service and support, the system can provide an interface that's focused around services. Support could even be oriented around answering questions, providing resources and knowledge sharing, in addition to actually providing purchasable products, services or blocks of services.