Achieving New Heights & Delivering More Value
Breaking Down Barriers Between You & Customers
In addition, it's common within the dashboard to have, not just have orders, but also quotes depending on the marketplace model. There may be some custom quoting involved that would allow the vendor and the buyer to go back and forth and even have a live chat. Does your marketplace enable the kind of robust, rich and immediate interaction between buyers and sellers that is necessary to compete and provide a seamless experience? That's really where all the growth opportunities for many marketplaces lie.
By reducing the barriers to transactions in making the process is automated and seamless as possible. Enabling interaction between buyers and sellers where possible, making content and information user friendly and available to all users is key. In addition, there may be quality issues and challenges with a delivery with a set of items or item within an order. As such, It's important for customer service to have an automated request for refund and an intelligent routing of how that request for a refund process is completed.
It’s such a great accomplishment to scale up a marketplace, however, it can bring with it some challenges that logistically can be very damaging to a marketplace brand. If the marketplace is able to deliver customer service for users or able to respond quickly in an automated, intelligent fashion then a user’s satisfaction with the marketplace will decrease greatly. Needless to say, these are just a few of the facets of a buyer dashboard.
That delivery of value for the buyer and allowing them to have a seamless and reliable experience with your marketplace as they engage with other competitors then evaluate which ones they are going to work with and, ultimately, choose. Think about it: what are your considerations? Whenever you're making a purchase online many end users will pay more in order to have a trustworthy and reliable interaction with a trusted brand, and, in this case, your marketplace will ideally be a trusted brand in its particular segment. Keep in mind that it's not just about the cost and value of the goods. It's also about the brand and its integrity to stand behind the logistical execution of getting the items to the end user and being able to deliver quality service and support in the hopefully rare event when there are any issues.