An eCommerce healthcare site must also be able to accommodate additional informational steps once a customer has selected an item. You may need to provide important information about a drug—interactions, side effects, warnings—and get a customer’s electronic signature acknowledging they have read this additional information.
Of course, not every product needs these additional steps. For instance, a customer might order a restricted medication that requires a doctor’s approval and receipt confirmation of side effect disclosures...but they might also want to order some Advil and a weekly pillbox organizer at the same time. These last two items will not need any additional steps between adding them to the cart and the checkout. In other words, workflows can be altered per product on your HIPAA website.