Problems That Exist
The primary problem that arises is that healthcare providers aren’t careful enough with the ePHI that they are transferring or storing. As medical data becomes more valuable on the black market and bots become more advanced at attacking website, HIPPA security must go beyond the login screen.
Another common way in which many medical portals under-serve their clients is failing to focus on design. When people are already distressed about accessing this timely information, they don’t want to be four screens away from the information they’re trying to find. Letting patients self-service is also an easy way to prevent them from calling the office and tying up an employee’s time.
It’s also vital that patient health information isn’t compromised during communication. While companies providing test results might be vigilant about the ePHI on their servers, they might reveal too much in texts and emails sent to the client. Less information means more security, so it’s always best to guide patients to a HIPAA-compliant website, app, or portal with multi-factor authentication.