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Unify 3dcart eCommerce with Epic: Intelligent Healthcare Retail & Patient Operations

Connect your 3dcart storefront to Epic for automated order processing, real-time patient data synchronization, and compliant medical supply management. Drive efficiency and elevate the patient experience.

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The Challenge

The Disconnect: When eCommerce Meets Healthcare Silos

For healthcare organizations, medical supply companies, or wellness providers leveraging 3dcart for online sales, managing operations with Epic can be a complex, disjointed challenge. Manual data transfer between these critical systems leads to inefficiencies, errors, and compliance risks.

  • Manual order entry from 3dcart into Epic's billing or patient records.
  • Inaccurate or outdated inventory levels for medical supplies on 3dcart.
  • Lack of a unified patient/customer view across online purchases and clinical history.
  • Delays in patient service enrollment or appointment scheduling post-purchase.
  • Compliance concerns (HIPAA, PCI DSS) with disparate data handling.
  • Inefficient reconciliation of payments and refunds between systems.
Integration Diagram
Solution Illustration
The Solution

Seamless 3dcart & Epic Integration: Your Path to Connected Healthcare Commerce

Our iPaaS-driven solution provides a secure, efficient, and compliant bridge between your 3dcart eCommerce storefront and Epic's powerful healthcare platform. We automate the flow of critical data, transforming manual processes into intelligent, real-time workflows.

  • Bidirectional Data Synchronization (Orders, Patients, Products, Inventory)
  • Real-time Event-Driven Workflows (Webhooks from 3dcart, FHIR events from Epic)
  • Advanced Data Transformation and Harmonization (FHIR, LOINC, SNOMED CT compatible)
  • Robust Error Handling with Automated Retries and Alerts
  • Scalable Architecture for Peak Performance
Implementation Timeline

Go live with 3dcart + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both 3dcart and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most 3dcart + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional Data Synchronization (Orders, Patients, Products, Inventory)
  • Real-time Event-Driven Workflows (Webhooks from 3dcart, FHIR events from Epic)
  • Advanced Data Transformation and Harmonization (FHIR, LOINC, SNOMED CT compatible)
  • Robust Error Handling with Automated Retries and Alerts
  • Scalable Architecture for Peak Performance
  • Comprehensive Security & Compliance Framework (HIPAA, PCI DSS, GDPR)

Technical Integration: How 3dcart and Epic Connect

Our iPaaS solution facilitates robust, secure, and performant integration between 3dcart and Epic. We leverage the strengths of each platform's API capabilities and eventing models to create a seamless data flow.

Data Flow Steps

API/Webhook Listeners: iPaaS configures webhooks in 3dcart for events like new orders, customer updates, and inventory changes. For Epic, it utilizes FHIR subscriptions or Open Epic event listeners for patient updates, appointments, or service requests.

Data Ingestion & Transformation: Incoming data payloads (JSON from 3dcart, FHIR resources from Epic) are ingested. The iPaaS's visual mapping engine transforms these into a canonical data model, standardizing formats and vocabularies (e.g., mapping 3dcart product SKUs to Epic's LOINC/SNOMED codes for medical items).

Business Logic & Orchestration: Workflows are executed based on defined business rules. For example, a new 3dcart order triggers a series of actions: patient lookup in Epic, creation of an Epic ServiceRequest, inventory deduction, and then updates back to 3dcart.

Validation & Error Handling: Data is validated against predefined schemas and business rules. Robust error handling, including automated retries with exponential backoff and dead-letter queues, ensures data integrity and prevents loss.

API Calls & Updates: Transformed and validated data is then pushed to the target system via its respective API (3dcart REST API, Epic FHIR API), ensuring proper authentication and adherence to rate limits.

Monitoring & Auditing: All transactions are logged, monitored in real-time, and audited for compliance and performance, providing complete visibility into data flow.

Data Touchpoints

3dcart Orders <-> Epic ServiceRequests / Claims
3dcart Customers <-> Epic Patients
3dcart Products <-> Epic Supply Items / ServiceRequest Codes
3dcart Inventory <-> Epic Inventory (Supply Item)
3dcart Payments <-> Epic Claims (Financial Reconciliation)
3dcart Shipments <-> Epic Encounter (for delivery tracking if tied to an encounter)

"3dcart (Webhooks: New Order, Customer Update) --[iPaaS Data Ingestion & Transformation]--> Canonical Data Model --[iPaaS Business Logic & Orchestration]--> Epic (FHIR APIs: Patient, Appointment, ServiceRequest, Claim) AND Epic (Open Epic Events) --[iPaaS Data Ingestion & Transformation]--> Canonical Data Model --[iPaaS Business Logic & Orchestration]--> 3dcart (REST API: Order Status Update, Inventory Update)."

Pricing

Simple, transparent pricing for 3dcart + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating 3dcart

Integrating 3dcart fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping between 3dcart and Epic

Our iPaaS provides a visual, AI-assisted canvas to precisely map and transform data between 3dcart's eCommerce entities and Epic's patient-centric FHIR resources, ensuring data integrity and compliance.

Customer (3dcart) / Patient (Epic)

Synchronizes customer profiles from 3dcart with patient records in Epic to create a unified view, crucial for personalized care and compliant marketing.

3dcart Fields

CustomerID FirstName LastName Email Phone BillingAddress ShippingAddress CustomerType

Epic Fields

id identifier (MRN, SSN) name gender birthDate address telecom (phone, email)

Mapping Notes

Requires robust matching logic (e.g., email + name, or unique identifier) to prevent duplicate patient records. PHI fields must be handled with utmost security and consent. Consider master data management (MDM) strategies for patient identifiers.

Next Steps

See 3dcart + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Medical Device Sales to Patients

A patient purchases a connected health device (e.g., blood pressure monitor) from your 3dcart store. The integration automatically creates a corresponding record in Epic, links it to the patient's chart, and prepares for device data ingestion into Epic Observations.

Integration Steps:

  1. 0 Patient completes purchase on 3dcart for a medical device.
  2. 1 3dcart webhook triggers iPaaS with new order details.
  3. 2 iPaaS maps 3dcart Customer to Epic Patient (or creates new).
  4. 3 iPaaS creates an Epic ServiceRequest for 'Device Provision' linked to the patient.
  5. 4 Product details (SKU, description) are mapped to Epic's internal item catalog.
  6. 5 Epic's inventory is updated to reflect the sale.
  7. 6 Order status and tracking flow back to 3dcart for patient notification.

Business Outcome

Seamless patient device provision, accurate medical records, optimized inventory.

Frequency

Real-time

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Automated Order-to-Patient Workflows
Streamline the entire lifecycle from a 3dcart purchase to an updated patient record, service request, or claim in Epic, eliminating manual data entry and accelerating fulfillment.
Real-time Inventory & Supply Chain Sync
Maintain accurate, up-to-the-minute stock levels for medical supplies in 3dcart by synchronizing with Epic's inventory, preventing overselling and optimizing procurement.
Unified Patient/Customer 360 View
Link 3dcart customer profiles with Epic patient records for a comprehensive view, enabling personalized marketing, improved service, and better care coordination.
Enhanced Compliance & Security
Ensure HIPAA, PCI DSS, and GDPR compliance through secure data handling, encryption, access controls, and robust audit trails across both systems.
Accelerated Revenue Cycle
Automate claims submission and financial reconciliation by linking 3dcart payments and orders directly to Epic's billing module, reducing days in accounts receivable.
Rapid Integration & Agility
Leverage low-code/no-code tools to quickly build, deploy, and adapt integration workflows, significantly reducing IT dependency and accelerating digital transformation.
✨

Automated Order-to-Patient Workflows

90% Reduction in manual data entry time

📋 What You Get

Streamline the entire lifecycle from a 3dcart purchase to an updated patient record, service request, or claim in Epic, eliminating manual data entry and accelerating fulfillment.

💼 Business Impact

This benefit directly contributes to 90% Reduction improvement in in manual data entry time, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with 3dcart + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both 3dcart and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most 3dcart + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /api/v1/orders Retrieve, create, or update customer orders in 3dcart. Critical for order-to-patient workflows and status updates from Epic.
GET, POST, PUT /api/v1/products Manage product catalog, including creation, updates, pricing, and synchronization of medical supply details.
GET, POST, PUT /api/v1/customers Synchronize customer data between 3dcart and Epic for a unified patient/customer view.
PUT /api/v1/inventory Update product inventory levels in 3dcart, critical for real-time stock accuracy of medical supplies.
GET, POST, DELETE /api/v1/webhooks Register and manage webhooks for event-driven architecture, enabling real-time triggers for new orders, customer updates, etc., to Epic.

⚡ Transformation Logic

  • Customer to Patient: Map 3dcart `BillingAddress` to Epic `Patient.address` and `telecom` fields. Ensure `CustomerType` maps to relevant Epic `Patient.extension` or internal category.
  • Order to ServiceRequest/Claim: Map 3dcart `Items.ProductID` to Epic `ServiceRequest.code` (LOINC/SNOMED CT) or Epic's internal `Supply Item` ID. Map `OrderTotal` to `Claim.total`.
  • Product to Supply Item: Map 3dcart `SKU` to Epic's internal `Supply Item` identifier. Synchronize `Stock` levels from Epic to 3dcart.
  • Status Mapping: Create a lookup table for 3dcart `OrderStatus` to Epic `ServiceRequest.status` or `Claim.status` for consistent state management.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically retries with backoff.
  • Invalid Patient ID: iPaaS flags, potentially creates new patient, or routes to DLQ.
  • Product SKU Mismatch: iPaaS alerts, allows manual mapping in DLQ, or uses AI to suggest alternatives.
  • Network Connectivity Issues: Automated retries with circuit breaker pattern.
  • Data Validation Failure: Message sent to DLQ for review, with AI suggesting corrective actions.
Pricing

Simple, transparent pricing for 3dcart + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate 3dcart with Epic, given their different domains?
Many healthcare organizations, medical supply companies, or wellness providers use 3dcart for online sales of products or services. Integrating 3dcart with Epic allows them to connect these eCommerce transactions directly to patient records, appointments, billing, and supply chain management within Epic. This creates a unified view, automates workflows, and ensures compliance across both retail and healthcare operations.

Security & Compliance FAQs

▸ How does this integration handle Protected Health Information (PHI) from Epic and customer data from 3dcart?
PHI and customer data are handled with the highest security and compliance. Our iPaaS ensures end-to-end encryption (TLS 1.2+ in transit, AES-256 at rest), strict access controls (OAuth 2.0, API keys in secrets managers), and robust audit trails. We implement data masking for non-production environments and adhere to HIPAA, PCI DSS, and GDPR regulations, including Business Associate Agreements (BAAs).

Use Cases FAQs

▸ Can I automate patient appointment scheduling through 3dcart purchases?
Yes, absolutely. For example, if a patient purchases a 'Consultation Package' on 3dcart, the integration can automatically create an Epic Appointment for them, leveraging Epic's scheduling APIs and available provider slots. Confirmation details can then be synced back to the 3dcart order and communicated to the patient.

Technical FAQs

▸ What kind of data entities are typically synchronized between 3dcart and Epic?
Key entities include: 3dcart Customers to Epic Patients, 3dcart Orders to Epic ServiceRequests or Claims, 3dcart Products to Epic Supply Items or Service Codes, and 3dcart Inventory to Epic's inventory management. Payments and Refunds are also synchronized for financial reconciliation.
▸ How do you ensure data consistency and prevent duplicates between 3dcart and Epic?
We implement robust data harmonization and validation rules at the iPaaS layer. This includes sophisticated matching algorithms (e.g., email + name for customer/patient), schema enforcement, and master data management (MDM) strategies. AI-powered validation further helps detect and flag potential duplicates or inconsistencies before data is written.

Performance FAQs

▸ How does the iPaaS manage API rate limits for both 3dcart and Epic?
Our iPaaS incorporates intelligent throttling, queuing mechanisms, and exponential backoff retry logic to respect API rate limits. For high-volume, non-real-time operations, it utilizes batch processing. Real-time monitoring and AI-driven insights help predict and prevent rate limit breaches.

Low-Code/AI FAQs

▸ Is low-code/no-code development possible for 3dcart-Epic integrations?
Yes, our modern iPaaS platform is built for low-code/no-code development. Business users and citizen integrators can design, deploy, and manage complex 3dcart-Epic workflows using intuitive visual designers, pre-built connectors, and AI-assisted mapping, significantly reducing reliance on specialized developers.
▸ How does AI enhance this integration solution?
AI augments the integration by providing intelligent data mapping suggestions, automated anomaly detection for fraud or data quality issues, predictive error resolution, and even assisting in the auto-generation of integration flows. This leads to smarter, more resilient, and efficient workflows.
Implementation Timeline

Go live with 3dcart + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both 3dcart and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most 3dcart + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for 3dcart + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See 3dcart + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo