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Amazon Marketplace + Epicor Integration

Clarity Connect™ integrates Amazon Marketplace with Epicor, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Amazon Marketplace and Epicor through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Amazon Marketplace and Epicor.

Implementation Timeline

Go live with Amazon Marketplace + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

Scalable, Secure, and AI-Powered Integration Architecture

The integration leverages a modern, cloud-native iPaaS as the central nervous system, connecting Epicor and Amazon Marketplace with an emphasis on event-driven real-time data flow, robust security, and AI-enhanced intelligence.

Data Flow Steps

API-First Integration: Prioritizes leveraging Epicor's RESTful APIs and Amazon's SP-API for all interactions.

Event-Driven Architecture: Utilizes webhooks (Amazon SP-API Notifications, Epicor BPMs) for real-time updates.

Canonical Data Model: Harmonizes data between Epicor and Amazon through a standardized intermediate format within the iPaaS.

Batching & Parallelization: Optimizes performance for high-volume data transfers while respecting API limits.

Idempotent Operations: Designs integrations to prevent duplicate data creation on retries.

Data Touchpoints

iPaaS Core Engine: Orchestrates workflows, manages connections, executes transformations.
Epicor Connector: Pre-built, optimized connector for Epicor Kinetic REST APIs and BPMs.
Amazon SP-API Connector: Dedicated connector for Amazon's Selling Partner API, including Notifications.
AI Engine: Provides intelligent mapping suggestions, anomaly detection, and predictive insights.
Data Transformation Layer: Visual, low-code interface for mapping and data manipulation.
Monitoring & Alerting Dashboard: Centralized view of integration health, logs, and alerts.
Message Queues/Event Bus: Ensures reliable, asynchronous message delivery for event-driven flows.
Secure Credential Vault: Stores API keys and tokens (OAuth refresh tokens) securely.

"A conceptual diagram would show Epicor and Amazon Marketplace as distinct systems. The iPaaS sits centrally, acting as the 'broker'. Arrows would denote bi-directional data flow for orders, inventory, and financials. Key components within the iPaaS (Connectors, AI Engine, Workflow Orchestrator, Monitoring Dashboard, Data Transformation Layer) would be highlighted, emphasizing event-driven triggers (webhooks/BPM) and API calls."

Pricing

Simple, transparent pricing for Amazon Marketplace + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Amazon Marketplace

Integrating Amazon Marketplace fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer

Seamlessly synchronize customer data between Amazon orders and Epicor's Customer records, ensuring consistent billing and shipping information for sales and AR processes.

Amazon Marketplace Fields

CustNum CustID Name Address1 City State Zip Country ContactName PhoneNum EmailAddress

Epicor Fields

buyerName shippingAddress buyerEmail

Mapping Notes

Amazon's customer data is often limited due to privacy policies. The iPaaS intelligently maps available Amazon buyer details to Epicor's Customer entity, enriching or creating records. For existing Epicor customers, AI can assist in matching based on shipping address or name to prevent duplicates.

Next Steps

See Amazon Marketplace + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Amazon Order to Epicor Sales Order Fulfillment

Automatically transfer new Amazon orders (FBA/FBM) to Epicor Sales Order Entry, validate customer and product data, allocate inventory, and trigger fulfillment processes. This ensures rapid order processing and accurate record-keeping in Epicor.

Integration Steps:

  1. 0 New Order event detected in Amazon Marketplace (via SP-API Notification).
  2. 1 iPaaS retrieves full order details (Order, OrderItem, Customer).
  3. 2 AI-assisted mapping transforms Amazon data to Epicor SalesOrder and Customer entities.
  4. 3 Data validation and enrichment (e.g., address validation, customer deduplication) occurs.
  5. 4 Sales Order is created in Epicor via `Erp.BO.SalesOrderSvc/SalesOrders` endpoint.
  6. 5 Acknowledgement and status update sent back to iPaaS for monitoring.

Business Outcome

Reduced manual order entry errors, accelerated order fulfillment cycle times, improved customer satisfaction, and real-time sales visibility.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Amazon Marketplace + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • Address parsing: Convert Amazon's single-line shipping address into structured Epicor address fields.
  • SKU mapping: Match Amazon `sellerSKU` to Epicor `PartNum` with fallback logic for aliases.
  • Date format conversion: Standardize date/time formats between systems (e.g., ISO 8601).
  • Currency conversion: Apply real-time exchange rates if multi-currency operations are involved.
  • Conditional logic: Only update Amazon inventory if Epicor `OnHandQty` is greater than zero.
  • Tax calculation: Harmonize tax data or pass through for Epicor's tax engine.
  • Fulfillment channel mapping: Map Amazon's FBA/FBM to Epicor's 'Ship Via' codes or specific warehouse logic.

🛡️ Error Handling

  • Amazon `sellerSKU` not found in Epicor `PartNum`.
  • Epicor API rate limit exceeded during bulk updates.
  • Invalid address data from Amazon preventing Sales Order creation.
  • Network connectivity issues between iPaaS and either system.
  • Amazon SP-API authentication token expiry.
  • Data validation failure (e.g., negative inventory quantity attempted).
  • Duplicate order creation attempt due to retry logic (prevented by idempotency).
  • Financial report parsing errors due to unexpected Amazon report format changes.
Pricing

Simple, transparent pricing for Amazon Marketplace + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Inventory Management FAQs

▸ How does this integration prevent overselling on Amazon?
The integration provides real-time, event-driven synchronization of inventory levels from Epicor (Part.OnHandQty) to Amazon (Listing.quantity). Any change in Epicor's available stock immediately updates your Amazon listings, ensuring customers only see products that are truly in stock. AI can also help optimize safety stock levels.

Order Management FAQs

▸ Can I automate complex order fulfillment processes with this integration?
Absolutely. New Amazon orders are automatically transferred to Epicor Sales Order Entry. From there, the integration can trigger Epicor's standard fulfillment workflows, update order statuses back to Amazon, and even manage FBA (Fulfillment by Amazon) notifications or FBM (Fulfillment by Merchant) shipment updates with tracking information. Low-code tools allow customization of these workflows.

AI Capabilities FAQs

▸ How does AI enhance the Epicor and Amazon Marketplace integration?
AI significantly enhances the integration by providing intelligent mapping suggestions, validating data for anomalies (e.g., suspicious orders, incorrect pricing), assisting in complex data transformations, and even suggesting fixes for common errors. This accelerates setup, improves data quality, and reduces manual intervention.

Implementation FAQs

▸ Is this a low-code/no-code solution, and what are its benefits?
Yes, it is built on a modern iPaaS platform offering extensive low-code/no-code capabilities. This means business users and citizen integrators can graphically design, configure, and deploy complex Epicor-Amazon workflows without writing code. Benefits include faster deployment, increased agility, reduced reliance on IT, and lower total cost of ownership.

Financial Management FAQs

▸ How does the integration handle Amazon's complex financial settlement reports?
The iPaaS automates the retrieval, parsing, and transformation of Amazon's detailed settlement reports. It extracts individual financial events (sales, fees, refunds) and intelligently maps them to the appropriate Epicor General Ledger accounts, automating cash receipt postings and journal entries for accurate financial reconciliation, saving significant accounting time.

Security & Compliance FAQs

▸ What are the security considerations for Epicor and Amazon integrations?
Key security considerations include using OAuth 2.0 for API authentication, encrypting all data in transit (TLS 1.2+) and at rest, implementing least-privilege access for integration users, and securely managing API keys/credentials in an encrypted vault. The solution adheres to GDPR, CCPA, and other relevant data privacy regulations.

Product Management FAQs

▸ Can I synchronize product catalog information from Epicor to Amazon?
Yes, you can automate the creation and update of product listings on Amazon Marketplace. The integration pushes product data from Epicor's Part entity (including descriptions, pricing, and attributes) to Amazon's Product and Listing entities, ensuring consistent and rich product information across your sales channels.
Implementation Timeline

Go live with Amazon Marketplace + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Amazon Marketplace + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Amazon Marketplace + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo