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Epicor & Amazon Seller Central Integration: AI-Powered Automation for Mid-Market E-commerce

Streamline your Amazon operations with real-time data sync, intelligent workflows, and low-code agility between Epicor ERP and Seller Central.

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The Challenge

The High Cost of Disconnected E-commerce Operations

Mid-market companies selling on Amazon often grapple with a fragmented operational landscape. Manual data transfer between Amazon Seller Central and Epicor ERP leads to significant inefficiencies, errors, and missed opportunities.

  • Manual Data Entry: Re-keying Amazon orders into Epicor consumes valuable time and is prone to human error, delaying fulfillment and impacting customer satisfaction.
  • Inventory Discrepancies: Lack of real-time inventory sync between Epicor (system of record) and Amazon leads to overselling or underselling, resulting in stockouts, backorders, and poor seller performance metrics.
  • Delayed Financial Reconciliation: Amazon's complex settlement reports require tedious manual processing to reconcile sales, fees, and refunds with Epicor's General Ledger, prolonging financial closes and increasing audit risk.
  • Inefficient Product Management: Keeping Amazon product listings updated with accurate pricing, descriptions, and availability from Epicor is a manual, time-consuming process that hinders market responsiveness.
  • Lack of Real-time Visibility: Business leaders lack a unified view of sales, inventory, and financial performance across Amazon and their ERP, impeding strategic decision-making.
Integration Diagram
Solution Illustration
The Solution

AI-Powered Integration: Connecting Epicor and Amazon Seller Central

Our AI-first iPaaS solution provides a seamless, intelligent bridge between Epicor ERP and Amazon Seller Central, transforming your e-commerce operations. By leveraging advanced automation and a low-code approach, we empower mid-market businesses to achieve real-time data synchronization, reduce manual effort, and gain unparalleled operational insights.

  • Pre-built Connectors: Ready-to-use, optimized connectors for Epicor (via REST APIs) and Amazon Seller Central (via SP-API).
  • Real-time Event-Driven Workflows: Instantaneous data flow triggered by events like new Amazon orders or Epicor inventory changes.
  • AI-Assisted Data Mapping: Intelligent suggestions for field mapping and transformation logic, significantly accelerating integration setup.
  • Low-Code/No-Code Workflow Designer: Visual drag-and-drop interface for business users to build, customize, and manage integration flows without writing code.
  • Robust Error Handling & Monitoring: Automated retries, dead-letter queues, and proactive alerts to ensure data integrity and operational continuity.
Implementation Timeline

Go live with Amazon Seller Central + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Seller Central and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Seller Central + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors: Ready-to-use, optimized connectors for Epicor (via REST APIs) and Amazon Seller Central (via SP-API).
  • Real-time Event-Driven Workflows: Instantaneous data flow triggered by events like new Amazon orders or Epicor inventory changes.
  • AI-Assisted Data Mapping: Intelligent suggestions for field mapping and transformation logic, significantly accelerating integration setup.
  • Low-Code/No-Code Workflow Designer: Visual drag-and-drop interface for business users to build, customize, and manage integration flows without writing code.
  • Robust Error Handling & Monitoring: Automated retries, dead-letter queues, and proactive alerts to ensure data integrity and operational continuity.
  • Centralized Governance & Analytics: Unified dashboard for monitoring all integration activity, performance, and business metrics.

Deep Dive: Epicor & Amazon Seller Central Integration Architecture

Our integration solution orchestrates seamless, real-time data exchange between Epicor ERP and Amazon Seller Central through a modern, API-first iPaaS. This ensures operational efficiency, data accuracy, and scalability for mid-market businesses.

Data Flow Steps

Connection Establishment: Securely establish connections to Epicor's RESTful APIs (e.g., Kinetic) and Amazon's Selling Partner API (SP-API) using OAuth 2.0.

Event-Driven Triggers: Configure Epicor BPMs or custom events to push data changes (e.g., SalesOrder creation, Inventory updates) to the iPaaS. Subscribe to Amazon SP-API notifications (webhooks) for real-time events like new orders.

Data Ingestion & Extraction: The iPaaS intelligently extracts relevant data from incoming Epicor or Amazon payloads.

AI-Assisted Mapping & Transformation: Data is mapped between disparate schemas (e.g., Amazon Order to Epicor SalesOrder) using visual tools, augmented by AI suggestions and custom transformation logic.

Data Validation: Implement rules to ensure data integrity and compliance with target system requirements (e.g., Epicor PartNum format, Amazon listing requirements).

Orchestration & Routing: Workflows define the sequence of operations, conditional logic, and routing of data to the appropriate endpoints in Epicor or Amazon.

API Interaction: The iPaaS makes targeted API calls to Epicor (e.g., `POST /SalesOrders`) or Amazon (e.g., `PUT /listings/{sku}`) to create, update, or retrieve records.

Error Handling & Monitoring: Automated retries, dead-letter queues, and real-time alerts manage failures, while dashboards provide end-to-end visibility.

Status Updates & Reconciliation: Post-processing steps ensure status updates are propagated back to the originating system (e.g., Epicor shipment status to Amazon).

Data Touchpoints

Orders: Amazon `Order` & `OrderItem` ↔ Epicor `SalesOrder` & `OrderDtl`
Inventory: Epicor `Part` (`OnHandQty`) ↔ Amazon `InventoryItem` (`QuantityAvailable`)
Products: Epicor `Part` (`PartNum`, `PartDescription`, `UnitPrice`) ↔ Amazon `Product` (`SKU`, `Title`, `Description`, `ItemPrice`)
Shipments: Epicor `Shipment` details ↔ Amazon `Shipment` details (`TrackingNumber`, `CarrierCode`)
Financials: Amazon `SettlementReport`, `FinancialEvent` → Epicor `GLAccount`, `CashReceipt`, `Invoice`
Customers: Amazon `Customer` (limited PII) → Epicor `Customer` (Guest or Matched)

"Epicor ↔ iPaaS ↔ Amazon Seller Central. Key data flows: New Amazon Order → iPaaS → Create Epicor SalesOrder. Epicor Part Inventory Update → iPaaS → Update Amazon InventoryItem. Amazon Settlement Report → iPaaS → Create Epicor GL Entries/Cash Receipts. Epicor Product Data → iPaaS → Update Amazon Product Listing. Each flow involves API calls, data mapping, transformation, validation, and error handling."

Pricing

Simple, transparent pricing for Amazon Seller Central + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Amazon Seller Central

Integrating Amazon Seller Central fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
  • ✓
    Amazon Order Ingestion & Epicor Sales Order Creation
  • ✓
    Epicor Inventory Update to Amazon
  • ✓
    Epicor Shipment Confirmation to Amazon
  • ✓
    Amazon Settlement Report Reconciliation to Epicor GL
Data Mapping

Key Data Entities & Intelligent Mapping for Epicor and Amazon Seller Central

Seamless data flow relies on precise mapping of core business entities between Epicor and Amazon Seller Central. Our AI-powered iPaaS simplifies this complex process, ensuring data integrity and consistency.

Order / SalesOrder

Represents a customer's purchase. Amazon's `Order` and `OrderItem` map directly to Epicor's `SalesOrder` and `OrderDtl` for fulfillment.

Amazon Seller Central Fields

OrderNum OrderDate CustNum ShipToNum PONum OrderAmt OrderStatus NeedByDate OrderDtl.PartNum OrderDtl.OrderQty OrderDtl.UnitPrice

Epicor Fields

AmazonOrderId PurchaseDate OrderStatus BuyerInfo ShippingAddress OrderTotal OrderItem.ASIN OrderItem.SellerSKU OrderItem.QuantityOrdered OrderItem.ItemPrice OrderItem.PromotionDiscount

Mapping Notes

Amazon `AmazonOrderId` should map to Epicor `PONum` or a custom field for traceability. `BuyerInfo` and `ShippingAddress` map to Epicor `Customer` and `ShipTo` details. `OrderItem.SellerSKU` is critical for matching Epicor `PartNum`. Handle tax and promotion discounts carefully to ensure accurate `OrderAmt`.

Next Steps

See Amazon Seller Central + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Amazon Order to Epicor Sales Order Fulfillment

Seamlessly capture new orders from Amazon Seller Central and automatically create corresponding Sales Orders in Epicor, initiating the fulfillment process without manual intervention.

Integration Steps:

  1. 0 New order placed on Amazon Seller Central triggers an SP-API notification (webhook).
  2. 1 iPaaS captures the order, extracts `Order` and `OrderItem` details, including `AmazonOrderId`, `BuyerInfo`, `ShippingAddress`, `SellerSKU`, `QuantityOrdered`.
  3. 2 AI-assisted mapping transforms Amazon data to Epicor `SalesOrder` and `OrderDtl` entities, ensuring correct `CustNum` (creating if new, or matching existing) and `PartNum`.
  4. 3 A new `SalesOrder` is created in Epicor using `/api/v2/odata/YourCompany/Erp.BO.SalesOrderSvc/SalesOrders` endpoint.
  5. 4 Epicor processes the order (inventory allocation, picking, packing).
  6. 5 Shipment details (tracking number, carrier) from Epicor are captured by iPaaS.
  7. 6 iPaaS updates Amazon Seller Central with shipment information via `/fba/outbound/2020-07-01/fulfillment` or relevant APIs, marking the order as shipped.

Business Outcome

Faster order processing, reduced manual entry errors, improved customer satisfaction with timely updates, optimized inventory allocation.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automatically transfer new Amazon orders into Epicor Sales Order Entry in real-time, significantly reducing processing time and manual effort.
Achieve Real-time Inventory Accuracy
Synchronize inventory levels between Epicor and Amazon Seller Central instantly, preventing overselling and improving customer satisfaction.
Streamlined Financial Reconciliation
Automate the parsing and posting of Amazon Settlement Reports into Epicor's General Ledger, accelerating month-end close and reducing accounting errors.
Enhanced Operational Efficiency
Eliminate manual data entry and redundant tasks across sales, inventory, and finance, allowing your team to focus on strategic initiatives.
Improved Data Quality & Consistency
Ensure a single source of truth for product, customer, and order data across Epicor and Amazon with AI-driven validation and harmonization.
Faster Time-to-Market & Agility
Deploy new integrations or modify existing workflows rapidly with low-code tools, enabling quick responses to market changes and new product launches.
✨

Accelerated Order Fulfillment

70% Reduction in manual order entry time

📋 What You Get

Automatically transfer new Amazon orders into Epicor Sales Order Entry in real-time, significantly reducing processing time and manual effort.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in manual order entry time, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v2/odata/YourCompany/Erp.BO.SalesOrderSvc/SalesOrders Create new Sales Orders in Epicor from Amazon orders.
GET /api/v2/odata/YourCompany/Erp.BO.SalesOrderSvc/SalesOrders({Company},{OrderNum}) Retrieve specific Sales Order details for status updates or reconciliation.
PATCH /api/v2/odata/YourCompany/Erp.BO.PartSvc/Parts({Company},{PartNum}) Update Part (Product) information, including inventory levels or pricing, based on Epicor changes.
GET /api/v2/odata/YourCompany/Erp.BO.PartSvc/Parts({Company},{PartNum}) Retrieve detailed Part information for Amazon catalog updates or inventory checks.
POST /api/v2/odata/YourCompany/Erp.BO.CashReceiptSvc/CashReceipts Record customer cash receipts from Amazon settlement reports.
POST /api/v2/odata/YourCompany/Erp.BO.CustomerSvc/Customers Create new Customer records from Amazon buyer information (limited PII).

⚡ Transformation Logic

  • Address Normalization: Standardize shipping addresses from Amazon to Epicor format.
  • SKU/PartNum Mapping: Ensure consistent identification of products across systems, often involving lookup tables or AI-assisted matching.
  • Pricing Adjustments: Apply regional pricing rules, currency conversions, or promotional discounts from Amazon to Epicor `OrderDtl` lines.
  • Financial Categorization: Map granular Amazon `EventType` values (e.g., 'Principal', 'FBAPERORDER_FEE', 'ShippingCharge') to specific Epicor `GLAccount`s.
  • Status Code Translation: Convert Amazon `OrderStatus` (e.g., 'Pending', 'Shipped') to Epicor `OrderStatus` (e.g., 'Open', 'Closed').

🛡️ Error Handling

  • Invalid `PartNum`: Amazon `SellerSKU` maps to an unknown Epicor `PartNum` during order creation.
  • Amazon Rate Limit Exceeded: Too many inventory updates in a short period.
  • Epicor API Unavailable: Temporary network issue or Epicor server downtime.
  • Data Validation Failure: Missing required `ShippingAddress` fields from Amazon.
  • Financial Event Mapping Error: An `EventType` in the Settlement Report cannot be mapped to an Epicor `GLAccount`.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the best way to integrate Epicor with Amazon Seller Central?
The best approach is to use a modern, AI-powered iPaaS (Integration Platform as a Service) platform. It provides pre-built, API-first connectors for both Epicor (leveraging its REST APIs) and Amazon Seller Central (via SP-API), enabling event-driven, real-time synchronization of orders, inventory, product data, and financial information with low-code development.

AI Capabilities FAQs

▸ How does AI enhance Epicor and Amazon Seller Central integrations?
AI significantly enhances integrations by providing intelligent automation: auto-generating workflow templates, suggesting optimal field mappings, detecting anomalies in data flows, automating common error resolutions, and offering predictive insights for inventory or order management. This reduces setup time, improves data quality, and minimizes manual intervention.

Low-Code/No-Code FAQs

▸ Can I use low-code tools to build Epicor to Amazon integrations?
Absolutely. Modern iPaaS platforms offer extensive low-code/no-code capabilities, allowing business analysts and citizen integrators to graphically design, configure, and deploy complex Epicor-Amazon workflows without writing extensive code. This accelerates development, reduces reliance on specialized developers, and increases business agility.

Data Synchronization FAQs

▸ What are the key data entities synchronized between Epicor and Amazon Seller Central?
Key entities synchronized include: Amazon `Order` and `OrderItem` with Epicor `SalesOrder` and `OrderDtl`; Epicor `Part` (inventory and product details) with Amazon `InventoryItem` and `Product` listings; Amazon `SettlementReport` and `FinancialEvent` with Epicor `GLAccount` and `CashReceipts`; and Epicor `Shipment` details with Amazon `Shipment` updates.

Technical & Security FAQs

▸ How do you handle Amazon's API rate limits and PII restrictions?
Our iPaaS intelligently manages Amazon's API rate limits through request queuing, batching strategies, and exponential backoff retry logic to ensure continuous data flow. For PII, we strictly adhere to Amazon's Data Protection Policy, minimizing storage, encrypting data in transit and at rest, and implementing data redaction in logs to protect customer privacy.

Inventory Management FAQs

▸ How can I ensure real-time inventory accuracy between Epicor and Amazon?
Achieve real-time inventory accuracy by implementing an event-driven integration. When inventory changes in Epicor (e.g., `OnHandQty` of a `Part`), an Epicor Business Process Management (BPM) event triggers the iPaaS to instantly update the corresponding `QuantityAvailable` in Amazon Seller Central via the SP-API. This prevents overselling and keeps stock levels consistent.

Data Flow FAQs

▸ Is bidirectional synchronization possible for all data points?
Bidirectional synchronization is common and highly effective for entities like inventory levels (Epicor as master, updates Amazon, and vice versa if FBA stock changes impact Epicor). For orders, it's typically Amazon order to Epicor sales order, with Epicor shipment updates back to Amazon. Financial data generally flows from Amazon reports to Epicor GL. The iPaaS allows you to define the master system for each data point and configure the directionality as needed.

Security FAQs

▸ What are the security considerations for this integration?
Key security considerations include using OAuth 2.0 for API authentication, encrypting all data in transit with HTTPS/TLS 1.2+, implementing least-privilege access for integration user accounts in both Epicor and Amazon, securely managing API keys/credentials in a vault with rotation policies, and ensuring compliance with data privacy regulations like GDPR and CCPA.
Pricing

Simple, transparent pricing for Amazon Seller Central + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Amazon Seller Central + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo