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Unleash eCommerce Velocity: AI-Powered Infor & Amazon Seller Central Integration

Drive real-time sales, streamline fulfillment, and optimize financials by seamlessly connecting your Infor ERP with the Amazon marketplace using an intelligent, low-code iPaaS.

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The Challenge

The Cost of Disconnected eCommerce & ERP Operations for Mid-Market

For mid-market companies relying on Infor ERP and selling extensively on Amazon, the chasm between these two critical systems can lead to significant operational bottlenecks, revenue leakage, and frustrated customers. Manual processes are not only inefficient but also unsustainable for growth.

  • Manual order entry from Amazon into Infor, prone to errors and delays, impacting order fulfillment speed.
  • Outdated inventory levels on Amazon leading to overselling, backorders, or missed sales opportunities due to stockouts.
  • Inconsistent product data (pricing, descriptions, images) between Infor's master catalog and Amazon listings.
  • Complex, time-consuming reconciliation of Amazon settlement reports, delaying financial close and increasing audit risk.
  • Slow and fragmented processing of customer returns and refunds, negatively impacting seller performance metrics.
  • Lack of real-time visibility into sales performance, profitability, and operational bottlenecks across channels.
  • Difficulty scaling Amazon operations during peak seasons (e.g., Prime Day, holidays) without exponentially increasing manual effort.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Infor + Amazon Seller Central with AI-Powered iPaaS

Our cutting-edge iPaaS platform provides a robust, low-code, and AI-first solution to seamlessly connect your Infor ERP with Amazon Seller Central. This powerful integration eliminates data silos, automates mission-critical workflows, and provides a unified, real-time view of your eCommerce operations, empowering mid-market businesses to thrive on the Amazon marketplace.

  • Pre-built, certified connectors for Infor and Amazon Seller Central (SP-API).
  • Intuitive visual drag-and-drop workflow builder for rapid development.
  • AI-assisted data mapping and transformation engine for complex schemas.
  • Event-driven architecture for real-time data synchronization across systems.
  • Comprehensive error handling, monitoring, and alerting capabilities.
Implementation Timeline

Go live with Amazon Seller Central + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Seller Central and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Seller Central + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built, certified connectors for Infor and Amazon Seller Central (SP-API).
  • Intuitive visual drag-and-drop workflow builder for rapid development.
  • AI-assisted data mapping and transformation engine for complex schemas.
  • Event-driven architecture for real-time data synchronization across systems.
  • Comprehensive error handling, monitoring, and alerting capabilities.
  • Cloud-native, scalable infrastructure to handle peak transaction volumes.
  • Centralized governance and lifecycle management for all integrations.

Deep-Dive: Infor & Amazon Seller Central Integration Architecture

Our AI-powered iPaaS serves as the central nervous system, orchestrating seamless data exchange between Infor and Amazon Seller Central. It leverages an API-first, event-driven architecture to ensure real-time responsiveness, data integrity, and scalability, critical for mid-market growth.

Data Flow Steps

Secure Connection: Establish authenticated connections to Infor and Amazon SP-API using robust security protocols (OAuth 2.0, API keys) managed by the iPaaS secrets vault.

Event Listener/Polling: Configure iPaaS to listen for real-time events from Amazon (SP-API Notifications/Webhooks for new orders, inventory changes) and Infor (webhooks for inventory updates, sales order status) or to perform efficient scheduled polling for reports.

Data Retrieval: Upon trigger, iPaaS retrieves relevant entities (e.g., Amazon Order, Infor Inventory Item) using the respective system's APIs.

AI-Assisted Mapping & Transformation: Raw data is processed through the iPaaS's visual mapping canvas, where AI suggests field mappings and complex transformations (e.g., currency conversion, status code translation, SKU matching) are applied. Data validation rules are enforced.

Business Logic & Orchestration: The iPaaS applies predefined business rules (e.g., credit checks, fulfillment logic, pricing rules) and orchestrates multi-step workflows across systems.

Data Delivery: Transformed and validated data is pushed to the target system via its APIs (e.g., creating Infor Sales Order, updating Amazon InventoryItem).

Error Handling & Monitoring: Built-in mechanisms handle transient errors with retries, quarantine persistent errors in dead-letter queues, and alert administrators. Real-time dashboards provide end-to-end visibility.

Data Touchpoints

Amazon Seller Central: Order, OrderItem, Product, InventoryItem, Shipment, SettlementReport, FinancialEvent, Refund, Customer (limited PII).
Infor: Customer, Sales Order, Product, Inventory Item, Invoice, Payment Transaction, Purchase Order, General Ledger Account.

"Amazon Seller Central (New Order/Inventory Event) --[SP-API Notification/Webhook]--> iPaaS --[AI Mapping & Transformation]--> Infor (Create Sales Order/Update Inventory) --[Infor API/Webhook]--> iPaaS --[Shipment Update/Status]--> Amazon Seller Central. (Bi-directional arrows for Inventory/Product updates). Financial Report Flow: Amazon Seller Central (Settlement Report) --[Scheduled Report Request]--> iPaaS --[AI Parsing & GL Mapping]--> Infor (Journal Entries/Payment Transactions)."

Pricing

Simple, transparent pricing for Amazon Seller Central + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Amazon Seller Central

Integrating Amazon Seller Central fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Critical Data Entities & Intelligent Mapping between Infor and Amazon Seller Central

Seamless integration relies on accurate and consistent data synchronization across key business entities. Our AI-powered iPaaS simplifies the complex process of mapping disparate data structures between Infor and Amazon Seller Central, ensuring data integrity and reducing manual configuration effort.

Customer

Represents the buyer on Amazon and the customer record in Infor. Amazon provides limited PII; the integration focuses on creating/matching a customer record in Infor for order processing.

Amazon Seller Central Fields

CustomerID CustomerName BillingAddress ShippingAddress ContactEmail PhoneNumber PaymentTerms CreditLimit

Infor Fields

BuyerName BuyerEmail (masked) ShippingAddress

Mapping Notes

Due to Amazon's PII restrictions, detailed customer profiles from Amazon are limited. Often, an Infor 'guest' customer record is created, or an existing Infor customer is matched based on shipping address or masked buyer name. Full `ShippingAddress` is critical for Infor `Sales Order` creation.

Next Steps

See Amazon Seller Central + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Amazon Order-to-Fulfillment Sync

Automate the complete lifecycle of an Amazon order, from its placement on the marketplace to its final shipment notification and accounting entry in Infor. This ensures rapid fulfillment and accurate financial records.

Integration Steps:

  1. 0 Customer places an order on Amazon Seller Central.
  2. 1 Amazon SP-API sends a 'new order' notification (webhook) to the iPaaS.
  3. 2 iPaaS retrieves full order details (Order, OrderItem) from Amazon.
  4. 3 AI-assisted mapping transforms Amazon order data into an Infor Sales Order, automatically populating customer, product, and pricing details.
  5. 4 Infor Sales Order is created via `/infor/api/v1/salesorders` endpoint.
  6. 5 Infor (or integrated WMS) processes the order for fulfillment.
  7. 6 Upon shipment, Infor triggers an update to iPaaS with `Shipment` details (tracking number, carrier).
  8. 7 iPaaS updates Amazon Seller Central via SP-API with `Shipment` information, notifying the customer and updating order status.
  9. 8 AI monitors for order processing delays or data inconsistencies.

Business Outcome

Reduced order processing time from hours to minutes, eliminated manual data entry errors, improved customer satisfaction with real-time tracking, faster cash application.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Order-to-Cash Automation
Streamline your entire sales cycle from Amazon purchase to cash application in Infor. New orders are instantly processed, reducing manual effort and accelerating fulfillment.
Unified, Accurate Inventory & Product Data
Keep Infor and Amazon Seller Central perfectly synchronized with real-time inventory levels and consistent product information, preventing overselling and enhancing product listings.
Automated Financial Reconciliation
Simplify the complex process of reconciling Amazon settlement reports with Infor Financials. AI-powered categorization and posting ensure accuracy and accelerate financial closes.
Enhanced Operational Efficiency with AI
Eliminate manual data entry, reduce human errors, and leverage AI for intelligent exception handling, freeing your team to focus on strategic growth initiatives.
Improved Customer Satisfaction
Faster order processing, accurate shipments, and timely handling of returns and refunds lead to a superior customer experience on Amazon, boosting loyalty and reviews.
Scalable eCommerce Growth
Confidently expand your Amazon presence, knowing your integration infrastructure can seamlessly handle increased order volumes and new product launches without performance degradation.
Actionable Business Insights
Gain a 360-degree view of your Amazon sales performance, profitability, and operational health directly within Infor, enabling data-driven decision-making.
✨

Real-time Order-to-Cash Automation

80% Reduction in manual order entry

📋 What You Get

Streamline your entire sales cycle from Amazon purchase to cash application in Infor. New orders are instantly processed, reducing manual effort and accelerating fulfillment.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in manual order entry, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /infor/api/v1/customers Create, retrieve, or update customer master data for CRM or eCommerce synchronization.
POST, GET, PUT /infor/api/v1/salesorders Create sales orders from eCommerce, retrieve order status, or update order details for fulfillment.
GET, PUT /infor/api/v1/products Retrieve product catalog information, update pricing, or synchronize product attributes for PIM or eCommerce.
GET, PUT /infor/api/v1/inventory/{item_id} Query real-time inventory levels for specific items or update stock quantities from WMS.
POST, GET /infor/api/v1/invoices Create invoices from completed orders or retrieve invoice details for payment processing and reconciliation.
POST /infor/api/v1/gl/journalentries Post financial journal entries from subsidiary systems for consolidation and reporting.

⚡ Transformation Logic

  • SKU Harmonization: Mapping `Amazon SellerSKU` to `Infor ProductID` and ensuring consistency.
  • Status Code Translation: Converting `Amazon OrderStatus` values (e.g., 'Pending', 'Shipped') to corresponding `Infor Sales OrderStatus` values.
  • Financial Event Categorization: Mapping `Amazon FinancialEvent.EventType` to specific `Infor General Ledger Account` codes for accurate reconciliation.
  • Address Normalization: Standardizing shipping address formats between Amazon and Infor for accurate fulfillment.
  • Pricing & Discount Calculation: Adjusting `ItemPrice` and `PromotionDiscount` from Amazon to align with Infor's pricing and revenue recognition rules.
  • Unit of Measure Conversion: Converting quantities if different UOMs are used between systems.

🛡️ Error Handling

  • Transient API Errors: Infor/Amazon API temporarily unavailable (handled by retries).
  • Data Validation Failures: Invalid SKU, incorrect address format (routed to dead-letter queue, alerts).
  • Business Logic Violations: Credit limit exceeded for a customer (triggers specific workflow, notification).
  • Authentication Failures: Expired tokens, invalid credentials (alerts, automated token refresh).
  • Rate Limit Exceeded: Too many API requests (throttling, backoff, queuing).
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Benefits FAQs

▸ What are the primary benefits of integrating Infor with Amazon Seller Central?
Integrating Infor with Amazon Seller Central automates critical workflows like order processing, inventory synchronization, and financial reconciliation. Key benefits include real-time data accuracy, reduced manual effort, faster fulfillment, prevention of overselling, accelerated financial closes, and a unified view of your eCommerce business within Infor.

AI Capabilities FAQs

▸ How does an AI-powered iPaaS enhance Infor and Amazon integration?
An AI-powered iPaaS goes beyond basic automation by intelligently assisting with setup, mapping, and ongoing management. AI provides auto-suggestions for field mappings, detects anomalies in data, offers predictive insights (e.g., for inventory), and automates exception handling, making your integrations smarter, faster to deploy, and more resilient.

Low-Code/No-Code FAQs

▸ Can I use low-code/no-code tools to build these integrations?
Absolutely. Our modern iPaaS offers intuitive low-code/no-code interfaces, enabling business analysts and citizen integrators to design, build, and deploy complex Infor and Amazon Seller Central workflows with minimal coding. This democratizes integration, accelerates development cycles, and reduces the burden on traditional IT teams.

Technical Considerations FAQs

▸ How do you handle Amazon's API rate limits and ensure optimal performance?
To manage Amazon's strict API rate limits, our iPaaS employs intelligent queuing and throttling mechanisms, batch processing for non-real-time updates, and exponential backoff for retries. We prioritize event-driven notifications to minimize polling, ensuring optimal throughput and system responsiveness even during peak sales periods.

Security & Compliance FAQs

▸ What are the security considerations for Infor and Amazon integrations?
Security is paramount. We implement robust measures including OAuth 2.0 for Amazon SP-API and Infor API authentication, TLS/SSL encryption for data in transit, encryption at rest for sensitive data, secure secrets management for credentials, and strict adherence to Amazon's Data Protection Policy, GDPR, and CCPA for PII handling. Comprehensive audit trails and RBAC are also in place.

Financial Management FAQs

▸ How does the integration support financial reconciliation of Amazon settlement reports?
Our solution automates the retrieval, parsing, and reconciliation of Amazon settlement reports. An AI-driven engine categorizes complex financial events (sales, fees, refunds) and transforms them into appropriate journal entries or payment transactions for Infor's General Ledger, significantly accelerating the financial close process and improving accuracy.

Integration Architecture FAQs

▸ What is event-driven architecture and why is it important for this integration?
Event-driven architecture means systems react instantly to events (e.g., a new order on Amazon, an inventory update in Infor). It's crucial for this integration because it enables real-time data synchronization, leading to immediate order processing, accurate inventory levels, reduced data latency, and improved responsiveness, especially vital for high-volume eCommerce.

Customization FAQs

▸ Can I customize the integration workflows to fit my unique business rules?
Yes, our low-code iPaaS is highly customizable. You can easily modify existing workflows, add custom fields, define unique business rules using a visual rules engine, and even integrate with additional systems to tailor the solution precisely to your operational requirements without extensive coding.
Pricing

Simple, transparent pricing for Amazon Seller Central + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Amazon Seller Central + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo