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Unify Your Commerce & ERP: Seamless TIMS & BigCommerce Integration

Automate order-to-cash, synchronize real-time inventory, and streamline operations with intelligent iPaaS connectivity between TIMS ERP and BigCommerce.

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The Challenge

The Disconnect: Why Manual Processes Between TIMS & BigCommerce Hurt Your Business

Without a robust integration, managing an eCommerce business with TIMS as your ERP can lead to operational bottlenecks, inaccurate data, and lost revenue. The gap between your online sales channel and your core accounting/ERP system creates significant challenges.

  • Manual Order Entry: Copying BigCommerce orders into TIMS is slow, error-prone, and unsustainable as sales grow.
  • Outdated Inventory: Discrepancies between BigCommerce stock levels and TIMS inventory lead to overselling, backorders, and frustrated customers.
  • Fragmented Customer Data: Customer information lives in silos, hindering personalized marketing and accurate accounting records.
  • Delayed Financial Close: Manual reconciliation of BigCommerce payments in TIMS prolongs the financial close process and increases the risk of errors.
  • Inconsistent Product Data: Keeping product details, pricing, and descriptions uniform across BigCommerce and TIMS becomes a constant battle.
  • Lack of Real-time Visibility: Business decisions are based on stale data, impacting forecasting, purchasing, and customer service.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Intelligent Integration for TIMS & BigCommerce

Our powerful iPaaS solution bridges the gap between TIMS ERP and BigCommerce, creating a fully synchronized, intelligent ecosystem. Automate every critical workflow, eliminate manual errors, and gain real-time visibility across your entire business.

  • Pre-built Connectors: Ready-to-use, robust connectors for TIMS and BigCommerce APIs.
  • Visual Workflow Designer: Drag-and-drop interface for building and customizing integration flows.
  • Real-time Data Sync: Event-driven architecture ensures immediate data updates.
  • Advanced Data Mapping: Intuitive tools for complex field transformations and data harmonization.
  • Intelligent Error Handling: Automated retries, dead-letter queues, and proactive alerts.
Implementation Timeline

Go live with BigCommerce + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both BigCommerce and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BigCommerce + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors: Ready-to-use, robust connectors for TIMS and BigCommerce APIs.
  • Visual Workflow Designer: Drag-and-drop interface for building and customizing integration flows.
  • Real-time Data Sync: Event-driven architecture ensures immediate data updates.
  • Advanced Data Mapping: Intuitive tools for complex field transformations and data harmonization.
  • Intelligent Error Handling: Automated retries, dead-letter queues, and proactive alerts.
  • Comprehensive Monitoring: Centralized dashboards for end-to-end visibility.
  • Scalable & Secure Infrastructure: Cloud-native platform designed for high performance and compliance.

Technical Integration Details & Flow

Our integration leverages the best of both TIMS and BigCommerce APIs, orchestrated by a robust iPaaS, to ensure secure, scalable, and real-time data exchange. The architecture is designed for high availability and data integrity.

Data Flow Steps

API-First Design: All interactions utilize the native APIs of TIMS and BigCommerce.

Event-Driven Triggers: BigCommerce webhooks (`store/order/`, `store/customer/`) are configured to trigger iPaaS workflows instantly.

Secure Authentication: OAuth 2.0 is used for BigCommerce, and TIMS uses OAuth 2.0 or API keys, with credentials securely managed in the iPaaS vault.

Data Transformation: iPaaS mapping engines handle complex data type conversions, value lookups, and schema harmonization.

Error Handling & Retries: Automated retry logic with exponential backoff for transient errors, and dead-letter queues for persistent issues.

Centralized Monitoring: All transactions are logged and monitored from a single iPaaS dashboard, with proactive alerts.

Data Touchpoints

BigCommerce: Orders, Products, Customers, Shipments, Payment Transactions, Categories
TIMS: Sales Orders, Inventory Items, Customers, Invoices, Payments, General Ledger Entries, Products, Shipments

"BigCommerce (Webhooks: Order Created, Customer Updated) --> iPaaS (BigCommerce Connector) --> iPaaS (Workflow Orchestration, Data Mapping, AI Validation) --> iPaaS (TIMS Connector) --> TIMS (APIs: Create Sales Order, Update Inventory, Create Customer) <-- TIMS (Webhooks/Scheduled Sync: Inventory Change, Order Status Update) --> iPaaS --> BigCommerce (APIs: Update Order, Update Product)."

Pricing

Simple, transparent pricing for BigCommerce + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating BigCommerce

Integrating BigCommerce fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities and Cross-System Mapping

Understanding how key business entities map between TIMS and BigCommerce is fundamental to a successful integration. Our iPaaS provides flexible tools for accurate, field-level data transformation and harmonization.

Sales Order / Order

The central transaction representing a customer's purchase. BigCommerce creates the initial 'Order', which is then transformed into a 'Sales Order' in TIMS for fulfillment and accounting.

BigCommerce Fields

SalesOrderID (PK) ExternalOrderID (from BC) CustomerID OrderDate ShipDate Status TotalAmount LineItems (Product, Quantity, UnitPrice, Tax) ShippingMethod BillingAddress ShippingAddress PaymentTerms SalespersonID

TIMS Fields

id (PK) customer_id status totalinctax date_created products (array of line items) shipping_addresses (array) billing_address payment_status coupon_code shippingcostinc_tax

Mapping Notes

BigCommerce `id` maps to TIMS `ExternalOrderID`. BigCommerce `products` array needs to be iterated and mapped to TIMS `LineItems` array, ensuring SKU, quantity, and price alignment. BigCommerce's `status` requires conditional mapping to TIMS's specific `Status` codes (e.g., 'Awaiting Fulfillment' to 'Open'). Taxes and shipping costs from BigCommerce must be correctly aggregated and mapped into TIMS's financial structure.

Next Steps

See BigCommerce + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Fulfillment Automation

From customer click to delivered package, automate the entire lifecycle of an online order.

Integration Steps:

  1. 0 1. Order Placed (BigCommerce): Customer completes purchase on your BigCommerce store.
  2. 1 2. Real-time Capture (iPaaS): BigCommerce webhook `store/order/created` triggers the iPaaS, capturing order details.
  3. 2 3. Data Transformation & Validation: iPaaS transforms BigCommerce order data (`id`, `products`, `totalinctax`, `shipping_addresses`) into TIMS `Sales Order` schema, validating product SKUs and customer information. AI detects potential fraud.
  4. 3 4. Sales Order Creation (TIMS): iPaaS calls TIMS `/api/v1/sales_orders` to create a new sales order, allocating inventory.
  5. 4 5. Fulfillment & Shipment: Warehouse processes order. TIMS (or integrated WMS) updates the `Shipment/Fulfillment` record.
  6. 5 6. Tracking Update (BigCommerce): iPaaS receives shipment details from TIMS (e.g., via webhook or scheduled sync) and updates the BigCommerce order via `/stores/{storehash}/v3/orders` (setting `trackingnumber`, `shipping_provider`).
  7. 6 7. Customer Notification: BigCommerce automatically sends shipment tracking information to the customer.

Business Outcome

Reduced order processing time by up to 60%, minimized human error, improved customer satisfaction with proactive shipping updates, and optimized inventory allocation.

Frequency

Real-time, Event-Driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerate Order Fulfillment
Automatically push BigCommerce orders to TIMS in real-time, reducing manual entry, speeding up processing, and ensuring customers receive their products faster.
Eliminate Overselling & Stock-outs
Maintain accurate, real-time inventory synchronization between TIMS and BigCommerce, preventing inventory discrepancies and improving customer satisfaction.
Unified Customer Experience
Synchronize customer master data bidirectionally, providing a single source of truth for sales, marketing, and accounting, enabling personalized interactions.
Streamline Financial Operations
Automate payment reconciliation from BigCommerce to TIMS and ensure accurate revenue recognition, accelerating your financial close and reducing errors.
Boost Operational Efficiency
Free your teams from repetitive data entry and error correction, allowing them to focus on high-value, strategic tasks that drive business growth.
Scalable for Growth
Designed to handle increasing order volumes and data complexity, this integration scales with your business, supporting your expansion without performance bottlenecks.
✨

Accelerate Order Fulfillment

60% Faster Order Processing

📋 What You Get

Automatically push BigCommerce orders to TIMS in real-time, reducing manual entry, speeding up processing, and ensuring customers receive their products faster.

💼 Business Impact

This benefit directly contributes to 60% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with BigCommerce + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both BigCommerce and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BigCommerce + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/sales_orders Create new sales orders in TIMS
GET /api/v1/sales_orders/{id} Retrieve specific sales order details
PUT /api/v1/inventory/{sku}/quantity Update inventory levels in TIMS
GET /api/v1/inventory/{sku} Retrieve current inventory levels from TIMS
POST /api/v1/customers Create new customer records in TIMS
PUT /api/v1/customers/{id} Update existing customer records in TIMS
POST /api/v1/invoices Create new invoices in TIMS
POST /api/v1/payments Record incoming payments in TIMS
GET /api/v1/products Retrieve product catalog details from TIMS
POST /api/v1/generalledgerentries Post journal entries to TIMS GL

⚡ Transformation Logic

  • Schema Harmonization: Map BigCommerce's flexible schema (e.g., custom fields, nested objects) to TIMS's structured ERP fields.
  • Data Type Conversion: Automatically convert data types (e.g., string to number, date formats) to match system requirements.
  • Value Lookups: Translate BigCommerce specific values (e.g., `orderstatus` strings, `shippingprovider` codes) to TIMS equivalents via lookup tables.
  • Calculation & Aggregation: Compute totals, taxes, and discounts from BigCommerce line items for TIMS `TotalAmount` and `LineItems`.
  • Conditional Logic: Apply business rules based on order value, customer group, or product type for routing or specific TIMS GL account mapping.

🛡️ Error Handling

  • BigCommerce order with invalid product SKU not found in TIMS.
  • TIMS API rate limit exceeded during a large inventory update.
  • Network connectivity issues preventing data transfer.
  • Data type mismatch during transformation (e.g., text in a numeric field).
  • Duplicate customer creation due to fuzzy matching failure.
Pricing

Simple, transparent pricing for BigCommerce + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the primary benefit of integrating TIMS with BigCommerce?
The primary benefit is achieving real-time data synchronization across your eCommerce and ERP systems. This eliminates manual data entry, prevents overselling with accurate inventory, accelerates order fulfillment, and streamlines financial reconciliation, leading to significant cost savings and improved customer satisfaction.

Workflow Automation FAQs

▸ How does the integration handle BigCommerce orders and TIMS fulfillment?
Upon a new order in BigCommerce, an event-driven iPaaS workflow is triggered. It automatically retrieves order details, maps them to the TIMS Sales Order schema, and creates a Sales Order in TIMS. Once fulfilled in TIMS, shipment and tracking information are pushed back to BigCommerce, updating the customer.

Inventory Management FAQs

▸ Can TIMS inventory levels be synchronized to BigCommerce in real-time?
Yes, with an event-driven iPaaS integration, inventory level changes detected in TIMS (e.g., via APIs or webhooks if available) are immediately pushed to BigCommerce. This ensures your online store always reflects accurate stock availability, preventing oversells and improving customer trust.

Technical Details FAQs

▸ How does the iPaaS manage data mapping and transformation between TIMS and BigCommerce?
The iPaaS provides a visual, low-code mapping canvas where you can drag-and-drop fields between TIMS and BigCommerce schemas. It supports complex transformations, conditional logic, and lookups. AI-assisted mapping further accelerates this process by suggesting optimal field relationships and data cleansing rules.

Security & Compliance FAQs

▸ What security measures are in place for TIMS and BigCommerce data during integration?
Key security measures include OAuth 2.0 authentication for API access, TLS 1.2+ encryption for all data in transit, secure storage of credentials in an iPaaS vault, webhook signature verification, and adherence to compliance standards like PCI DSS, GDPR, and CCPA. The principle of least privilege is applied to all integration accounts.

AI Enhancements FAQs

▸ How does AI enhance the TIMS-BigCommerce integration?
AI augments the integration by providing intelligent field mapping suggestions, automated data validation and anomaly detection (e.g., flagging unusual order values or payment patterns), predictive insights for inventory, and smart error resolution suggestions, significantly reducing manual effort and improving data quality.

Error Handling FAQs

▸ What happens if an integration flow fails?
With a robust iPaaS, integration failures are handled gracefully. Transient errors trigger automated retries with exponential backoff. Persistent errors are logged, routed to a dead-letter queue for manual review and correction, and real-time alerts are sent to notify relevant teams, ensuring no data is lost and issues are resolved promptly.

Customization FAQs

▸ Can I customize the integration to fit my specific business rules?
Absolutely. The iPaaS offers extensive customization options through its low-code/no-code visual designer and integrated rules engine. You can define conditional logic, add custom fields, extend workflows, and even embed custom scripts for highly specific requirements, all while maintaining version control and sandbox testing capabilities.
Implementation Timeline

Go live with BigCommerce + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both BigCommerce and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BigCommerce + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for BigCommerce + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See BigCommerce + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo