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BridgePay + Zoho: Unlocking Unified Payments, Finance & Customer Experiences

Streamline your entire order-to-cash cycle, automate financial reconciliation, and gain a 360-degree view of your customers with intelligent, real-time integration.

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The Challenge

The Disconnect Between Your Payments & Business Operations

Without a robust integration, your BridgePay payment data remains isolated from your critical Zoho applications, leading to a cascade of operational inefficiencies and financial risks.

Manual Reconciliation Headaches: Reconciling BridgePay settlement reports with Zoho Books and bank statements is a labor-intensive, error-prone process.
Delayed Cash Flow Visibility: Payment statuses from BridgePay aren't immediately reflected in Zoho Books, hindering accurate cash flow forecasting and invoice management.
Incomplete Customer View: Customer payment history and tokenized methods in BridgePay are disconnected from their profiles in Zoho CRM, limiting a true 360-degree customer understanding.
Inefficient Refund & Chargeback Management: Manual processing of refunds and chargebacks between BridgePay and Zoho Desk/Books is slow, impacting customer satisfaction and increasing operational costs.
Fraud Detection Gaps: Lack of real-time correlation between payment patterns (BridgePay) and customer/order data (Zoho) makes proactive fraud detection challenging.
PCI DSS Compliance Burden: Handling sensitive payment data across disparate systems increases the risk surface and complicates compliance efforts.

The Solution

Seamlessly Connect BridgePay and Zoho with an Intelligent iPaaS

Our iPaaS platform provides a powerful, low-code solution to seamlessly integrate BridgePay's robust payment processing capabilities with your comprehensive Zoho ecosystem. Automate every step of your financial workflow, from real-time payment capture to automated reconciliation and customer 360 updates, all within a secure and scalable architecture.

Real-time Payment Synchronization: Instantly sync BridgePay transaction statuses (capture, refund, void) to Zoho Books invoices and Zoho CRM customer records.
Automated Financial Reconciliation: Harmonize BridgePay settlement reports with Zoho Books GL entries and bank statements, flagging anomalies with AI.
Unified Customer 360: Ensure Zoho CRM always has the latest customer payment information, billing addresses, and tokenized payment methods from BridgePay.
Streamlined Refund & Chargeback Workflows: Automate the processing and financial posting of refunds and trigger dispute management workflows in Zoho Desk for chargebacks.
AI-Powered Fraud Detection: Augment BridgePay's fraud capabilities by correlating transaction data with Zoho CRM customer history, identifying suspicious patterns.

Implementation Timeline

Go live with BridgePay + Zoho in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

Access Enabled

Secure connections established to both BridgePay and Zoho, with credentials and environments confirmed.

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BridgePay + Zoho deployments.

Project Phases

Discovery

Configure & Map

Validate

Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

Real-time Payment Synchronization: Instantly sync BridgePay transaction statuses (capture, refund, void) to Zoho Books invoices and Zoho CRM customer records.
Automated Financial Reconciliation: Harmonize BridgePay settlement reports with Zoho Books GL entries and bank statements, flagging anomalies with AI.
Unified Customer 360: Ensure Zoho CRM always has the latest customer payment information, billing addresses, and tokenized payment methods from BridgePay.
Streamlined Refund & Chargeback Workflows: Automate the processing and financial posting of refunds and trigger dispute management workflows in Zoho Desk for chargebacks.
AI-Powered Fraud Detection: Augment BridgePay's fraud capabilities by correlating transaction data with Zoho CRM customer history, identifying suspicious patterns.
Dynamic GL Account Mapping: Use a low-code rules engine to automatically map BridgePay transaction types to the correct General Ledger accounts in Zoho Books.

Technical Integration Details: BridgePay & Zoho Connectivity

The integration between BridgePay and Zoho is built on a robust, event-driven architecture facilitated by an iPaaS. This ensures secure, real-time, and scalable data exchange leveraging the best of both platforms' API capabilities.

Data Flow Steps

API Credential Management: Securely store and manage BridgePay API keys/OAuth tokens and Zoho OAuth 2.0 tokens within the iPaaS's secrets manager.

Webhook Subscription: Configure BridgePay webhooks (e.g., `payment.captured`, `refund.processed`, `chargeback.received`) to push real-time events to the iPaaS.

Data Ingestion & Validation: The iPaaS receives events/data, performs initial validation against predefined schemas, and logs the raw payload.

Transformation & Harmonization: Data is transformed according to mapping rules, ensuring compatibility with Zoho's data models. AI-assisted mapping helps in complex scenarios.

Zoho API Calls: The iPaaS makes targeted API calls to Zoho (CRM, Books, Inventory) to create or update records (e.g., `Zoho Payment`, `Zoho Invoice`, `Zoho Contact`).

Error Handling & Retries: Implement intelligent retry logic for transient API errors and route persistent failures to dead-letter queues.

Reconciliation & Reporting: Scheduled processes pull BridgePay settlement data and reconcile it with Zoho Books GL entries, providing comprehensive audit trails.

Data Touchpoints

Payment Transactions (BridgePay <-> Zoho Books/CRM)

Customer Accounts/Contacts (BridgePay <-> Zoho CRM)

Orders/Sales Orders (BridgePay <-> Zoho Inventory/Books)

Refunds (BridgePay <-> Zoho Books)

Invoices (Zoho Books <-> BridgePay (payment application))

Settlement Batches (BridgePay -> Zoho Books)

General Ledger Entries (BridgePay -> Zoho Books)

Payment Method Tokens (BridgePay <-> Zoho CRM (reference))

"BridgePay (Payment Events via Webhooks) --> iPaaS (Ingest, Validate, Transform) --> Zoho (CRM, Books, Inventory via APIs). | Zoho (CRM/Desk Actions) --> iPaaS (Trigger BridgePay API) --> BridgePay (Process Refund/Void). | BridgePay (Settlement Reports via API) --> iPaaS (AI Reconciliation) --> Zoho Books (GL Entries)."

Pricing

Simple, transparent pricing for BridgePay + Zoho.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

Unlimited transactions and API calls within fair-use limits.
Visual workflow designer and reusable mapping templates.
Monitoring, alerting, and access to Clarity’s support team.

View full pricing & options

Innovative & Robust

How Middleware Integration Works

Benefits of Integrating BridgePay

Integrating BridgePay fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.

Benefits of Integrating Zoho

Integrating Zoho streamlines your operations. Connect your systems to ensure data flows seamlessly across your organization.

Hover over the steps on the right to see detailed integration points.

Data Mapping

Core Entities & Field-Level Mapping Between BridgePay and Zoho

Understanding the detailed mapping of entities and their key fields is crucial for a successful integration. Our iPaaS provides comprehensive tools for this, including AI-assisted mapping and validation.

Payment Transaction / Zoho Payment & Invoice

BridgePay's record of a financial transaction, mapped to Zoho Books payments and invoice status updates.

BridgePay Fields

[name, transactionId],[type, string],[description, Unique ID for the transaction.] [name, amount],[type, decimal],[description, Transaction amount.] [name, currency],[type, string],[description, Currency code (e.g., USD).] [name, status],[type, string],[description, Transaction status (e.g., authorized, captured, refunded).] [name, paymentMethodType],[type, string],[description, Type of payment (e.g., CreditCard, ACH).] [name, cardLast4],[type, string],[description, Last 4 digits of card.] [name, customerId],[type, string],[description, Associated customer ID.] [name, orderId],[type, string],[description, Associated order ID.] [name, timestamp],[type, datetime],[description, Transaction time.] [name, fees],[type, decimal],[description, BridgePay processing fees.]

Zoho Fields

[name, payment_number],[type, string],[description, Auto-generated payment number in Zoho.] [name, customer_id],[type, string],[description, Zoho Customer ID.] [name, payment_date],[type, date],[description, Date of payment.] [name, amount],[type, decimal],[description, Amount received.] [name, payment_mode],[type, string],[description, Mode of payment (e.g., Credit Card).] [name, reference_number],[type, string],[description, Reference from payment gateway (BridgePay transaction ID).] [name, invoices],[type, array],[description, Array of invoice IDs to apply payment to.] [name, customfieldbridgepaytxnid],[type, string],[description, Custom field for BridgePay transaction ID.]

Mapping Notes

BridgePay's `transactionId` is typically mapped to a custom field in Zoho Payment for direct lookup and to `reference_number`. `amount` maps to `amount`. `status` 'captured' triggers a new Zoho Payment and updates the related Zoho Invoice `status` to 'Paid'. Fees can be posted as a separate journal entry or expense.

Customer Account / Zoho Contact & Account

Details about the customer, synchronized to provide a unified customer view in Zoho CRM.

BridgePay Fields

[name, customerId],[type, string],[description, Unique customer identifier.] [name, firstName],[type, string],[description, Customer's first name.] [name, lastName],[type, string],[description, Customer's last name.] [name, email],[type, string],[description, Customer's email address.] [name, billingAddress],[type, object],[description, Customer's billing address.] [name, shippingAddress],[type, object],[description, Customer's shipping address.] [name, paymentTokens[]],[type, array],[description, Array of tokenized payment methods (securely stored in BridgePay).]

Zoho Fields

[name, First_Name],[type, string],[description, Zoho Contact First Name.] [name, Last_Name],[type, string],[description, Zoho Contact Last Name.] [name, Email],[type, string],[description, Zoho Contact Email.] [name, Account_Name],[type, string],[description, Linked Zoho Account Name.] [name, Billing_Street],[type, string],[description, Zoho Contact/Account Billing Street.] [name, Shipping_Street],[type, string],[description, Zoho Contact/Account Shipping Street.] [name, BridgePayCustomerID],[type, string],[description, Custom field for BridgePay Customer ID.]

Mapping Notes

BridgePay `customerId` maps to a custom field in Zoho Contact/Account for unique identification. `firstName`, `lastName`, `email` map directly. Address objects require parsing into individual fields in Zoho. Tokenized payment methods remain in BridgePay, with a secure reference in Zoho if needed.

Order / Zoho Sales Order

The commercial order, synchronized for fulfillment and financial tracking in Zoho Inventory/Books.

BridgePay Fields

[name, orderId],[type, string],[description, Unique identifier for the order.] [name, orderTotal],[type, decimal],[description, Total amount of the order.] [name, currency],[type, string],[description, Currency of the order.] [name, status],[type, string],[description, Order status (e.g., pending, complete).] [name, customerId],[type, string],[description, Associated customer ID.] [name, lineItems[]],[type, array],[description, Array of ordered products/services.] [name, shippingMethod],[type, string],[description, Chosen shipping method.]

Zoho Fields

[name, salesorder_number],[type, string],[description, Auto-generated Sales Order number.] [name, customer_id],[type, string],[description, Zoho Customer ID.] [name, order_date],[type, date],[description, Date the order was placed.] [name, line_items],[type, array],[description, Array of product line items.] [name, total],[type, decimal],[description, Total amount of the sales order.] [name, currency_code],[type, string],[description, Currency of the sales order.] [name, status],[type, string],[description, Status of the sales order (e.g., confirmed, delivered).] [name, customfieldbridgepayorderid],[type, string],[description, Custom field for BridgePay Order ID.]

Mapping Notes

BridgePay `orderId` maps to a custom field in Zoho Sales Order for traceability. `orderTotal` maps to `total`. `lineItems` require iterating and mapping each item's SKU, quantity, and price to Zoho's `line_items` structure. Payment status from BridgePay (e.g., 'captured') can update the Zoho Sales Order `status` (e.g., 'confirmed').

Settlement Batch / Zoho General Ledger Entry

Daily aggregation of cleared transactions and fees from BridgePay for financial reconciliation and GL posting in Zoho Books.

BridgePay Fields

[name, batchId],[type, string],[description, Unique identifier for the settlement batch.] [name, settlementDate],[type, date],[description, Date of the settlement.] [name, totalAmount],[type, decimal],[description, Total gross amount of transactions.] [name, totalFees],[type, decimal],[description, Total processing fees.] [name, netAmount],[type, decimal],[description, Net amount settled to bank.] [name, transactionCount],[type, integer],[description, Number of transactions in batch.] [name, status],[type, string],[description, Settlement status.]

Zoho Fields

[name, journal_id],[type, string],[description, Auto-generated Journal Entry ID.] [name, journal_date],[type, date],[description, Date of the journal entry.] [name, line_items],[type, array],[description, Array of debit/credit lines.] [name, reference_number],[type, string],[description, Reference (BridgePay batch ID).] [name, notes],[type, string],[description, Description of the entry.]

Mapping Notes

BridgePay `batchId` maps to Zoho `referencenumber`. `settlementDate` maps to `journaldate`. `totalAmount`, `totalFees`, `netAmount` are used to construct multiple `line_items` (debit/credit) for specific GL accounts (e.g., Sales Revenue, Bank Account, Merchant Fees).

Next Steps

See BridgePay + Zoho integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo

Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation with Payment Sync

Automate the entire sales process from customer order placement to payment capture and financial posting across your eCommerce platform, BridgePay, and Zoho.

Integration Steps:

0 Customer places an order on eCommerce platform.
1 iPaaS creates 'Zoho Sales Order' in Zoho Inventory/Books.
2 Payment is processed via BridgePay, capturing funds.
3 BridgePay webhook confirms 'payment.captured' event to iPaaS.
4 iPaaS creates 'Zoho Payment' in Zoho Books, links to 'Zoho Invoice', and updates 'Zoho Sales Order' status.
5 Customer and billing details are updated/created in Zoho CRM as 'Zoho Contact'/'Zoho Account'.

Business Outcome

Accelerated order fulfillment, real-time revenue recognition, accurate inventory management, and a complete customer transaction history in Zoho.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

✨

Accelerate Financial Close & Reconciliation

30% Faster Financial Close

📋 What You Get

Automate daily settlement reconciliation and GL posting, reducing manual effort and speeding up your financial close cycle.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Financial Close, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with BridgePay + Zoho in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

Access Enabled

Secure connections established to both BridgePay and Zoho, with credentials and environments confirmed.

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BridgePay + Zoho deployments.

Project Phases

Discovery

Configure & Map

Validate

Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method	Endpoint	Purpose
POST	/v1/payments	Process new payment transactions.
POST	/v1/payments/{transactionId}/refunds	Initiate a refund.
GET	/v1/transactions/{transactionId}	Retrieve transaction details.
POST	/v1/webhooks/subscriptions	Manage webhook subscriptions.
GET	/v1/settlements/daily	Retrieve daily settlement reports.
GET	/v1/customers/{customerId}/payment_methods	Retrieve tokenized payment methods.

Method	Endpoint	Purpose
POST	/crm/v2/Leads	Create new leads in CRM.
POST	/books/v3/invoices	Create invoices in Books.
GET	/inventory/v1/items	Retrieve item details from Inventory.
PUT	/crm/v2/Contacts/{id}	Update contact records in CRM.
POST	/books/v3/payments	Record incoming payments in Books.
POST	/books/v3/journals	Post General Ledger entries in Books.

Event	Name	Payload Data

⚡ Transformation Logic

Data Type Coercion: Convert string representations of numbers/dates from BridgePay to appropriate Zoho data types.
Conditional Field Population: Populate Zoho fields only if corresponding BridgePay data exists and passes validation.
Value Mapping: Transform BridgePay status codes (e.g., 'A' for approved) to Zoho-friendly statuses (e.g., 'Paid').
Aggregation: Combine multiple line items from BridgePay into a single array for Zoho Sales Order/Invoice.
Derivation: Calculate `netAmount` for GL entries based on `totalAmount` and `totalFees` from BridgePay settlement data.

🛡️ Error Handling

BridgePay API Timeout: iPaaS retries with exponential backoff. If persistent, alerts are sent, and transaction is logged for review.
Zoho Invalid Field Value: iPaaS logs the specific error, routes the message to a DLQ, and alerts the integration administrator.
Duplicate Zoho Customer Record: iPaaS applies deduplication logic (e.g., update existing record based on email match, or alert for manual merge).
BridgePay Settlement Anomaly: AI flags the discrepancy, and an alert is sent to the finance team for investigation, preventing incorrect GL posting.

Pricing

Simple, transparent pricing for BridgePay + Zoho.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

Unlimited transactions and API calls within fair-use limits.
Visual workflow designer and reusable mapping templates.
Monitoring, alerting, and access to Clarity’s support team.

View full pricing & options

Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating BridgePay with Zoho?

The primary benefit is achieving a unified, automated ecosystem for your payment processing and business operations. This eliminates manual data entry, accelerates financial reconciliation, provides real-time cash flow visibility, and offers a complete 360-degree view of your customer across sales, finance, and support.

Security & Compliance FAQs

▸ How does this integration handle PCI DSS compliance for BridgePay transactions?

Ensuring PCI DSS compliance is paramount. The integration leverages BridgePay's tokenization capabilities, meaning raw cardholder data is never stored in the iPaaS or Zoho. All data in transit is encrypted with TLS 1.2+, and the iPaaS adheres to strict security protocols, minimizing your PCI scope and protecting sensitive information.

AI & Automation FAQs

▸ Can AI help reconcile BridgePay settlements with Zoho Books?

Absolutely. AI is a key component. Our iPaaS integrates AI/ML models to automatically compare BridgePay settlement reports with Zoho Books General Ledger entries and bank statements. It intelligently detects discrepancies, flags anomalies, and can even suggest resolutions, significantly reducing manual audit time and improving accuracy.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating BridgePay with Zoho Books/CRM?

Common challenges include ensuring real-time payment status updates in Zoho, accurately mapping BridgePay transaction types to Zoho Books' General Ledger accounts, handling refunds and chargebacks consistently, managing API rate limits effectively, and maintaining data consistency for customer profiles across both systems. Our iPaaS is specifically designed to address these challenges.

Technical FAQs

▸ Is the integration event-driven or based on scheduled syncs?

The integration leverages an event-driven architecture wherever possible. BridgePay webhooks (e.g., for `payment.captured`, `refund.processed`) trigger real-time updates in Zoho. For bulk data like daily settlement reports, scheduled syncs are used, often combined with AI-driven processing, to ensure comprehensive and timely reconciliation.

Customization FAQs

▸ Can I customize the integration workflows without coding?

Yes, our iPaaS offers a powerful low-code/no-code environment. Business users can easily customize data mappings, add conditional logic, define business rules for GL account assignment, and extend workflows using intuitive drag-and-drop interfaces, significantly reducing the need for developer intervention.

Error Handling FAQs

▸ How does the integration handle errors and failed BridgePay transactions?

The integration incorporates robust error handling. Transient BridgePay API errors trigger automatic retries with exponential backoff. Persistent errors, such as data validation failures when posting to Zoho, are logged comprehensively, routed to a dead-letter queue for manual inspection, and trigger real-time alerts to notify administrators.

Scope FAQs

▸ What Zoho modules are typically integrated with BridgePay?

The most common Zoho modules integrated with BridgePay are Zoho Books (for invoicing, payments, and General Ledger), Zoho CRM (for customer 360 view, contact management, and sales opportunities), and Zoho Inventory (for sales orders and inventory status updates based on payment confirmation).

Implementation Timeline

Go live with BridgePay + Zoho in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

Access Enabled

Secure connections established to both BridgePay and Zoho, with credentials and environments confirmed.

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most BridgePay + Zoho deployments.

Project Phases

Discovery

Configure & Map

Validate

Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for BridgePay + Zoho.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

Unlimited transactions and API calls within fair-use limits.
Visual workflow designer and reusable mapping templates.
Monitoring, alerting, and access to Clarity’s support team.

View full pricing & options

Next Steps

See BridgePay + Zoho integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo

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BridgePay + Zoho: Unlocking Unified Payments, Finance & Customer Experiences

See how it works

The Disconnect Between Your Payments & Business Operations

Seamlessly Connect BridgePay and Zoho with an Intelligent iPaaS

Go live with BridgePay + Zoho in as little as 2–4 weeks.

Access Enabled

Configuration & Mapping

Go Live

Comprehensive Solution Details

Technical Integration Details: BridgePay & Zoho Connectivity

Data Flow Steps

Data Touchpoints

Simple, transparent pricing for BridgePay + Zoho.

Clarity Connect

How Middleware Integration Works

BridgePay

Zoho

Benefits of Integrating BridgePay

Benefits of Integrating Zoho

Core Entities & Field-Level Mapping Between BridgePay and Zoho

BridgePay Fields

Zoho Fields

Mapping Notes

BridgePay Fields

Zoho Fields

Mapping Notes

BridgePay Fields

Zoho Fields

Mapping Notes

BridgePay Fields

Zoho Fields

Mapping Notes

See BridgePay + Zoho integration in action.

Integration Use Cases

eCommerce Order-to-Cash Automation with Payment Sync

Integration Steps:

Business Outcome

Automated Refund Processing & GL Reconciliation

Integration Steps:

Business Outcome

Daily Settlement & Bank Reconciliation with AI Anomaly Detection

Integration Steps:

Business Outcome

Subscription Billing & Payment Update

Integration Steps:

Business Outcome

Key Integration Benefits

Accelerate Financial Close & Reconciliation

📋 What You Get

💼 Business Impact

Reduce Manual Data Entry & Errors

📋 What You Get

💼 Business Impact

Enhance Data Accuracy & Integrity

📋 What You Get

💼 Business Impact

Improve Cash Flow Visibility

📋 What You Get

💼 Business Impact

Strengthen Fraud Detection & Compliance

📋 What You Get

💼 Business Impact

Achieve a Unified Customer 360 View

📋 What You Get

💼 Business Impact

Scale Operations with Agility

📋 What You Get

💼 Business Impact

Secure HIPAA
eCommerce

Any Payment
Gateway

Integrate the
way you want

Start your AI
journey here