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Unify Your Digital Commerce: Seamless Clarity eCommerce & Dynamics 365 Integration

Automate Order-to-Cash, Synchronize Inventory, and Achieve a Customer 360 View with a Powerful iPaaS

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The Challenge

The Disconnected eCommerce-ERP Reality: Why Manual Processes Hold You Back

Without a robust integration, Clarity eCommerce and Dynamics 365 operate in silos, leading to inefficient workflows, costly errors, and a fragmented view of your business. This disconnect directly impacts profitability and customer satisfaction.

  • Manual order entry from Clarity eCommerce into Dynamics 365 is slow and error-prone.
  • Out-of-sync inventory leads to overselling and backorders, damaging customer trust.
  • Fragmented customer data prevents personalized marketing and efficient service.
  • Delayed financial reconciliation impacts reporting accuracy and cash flow visibility.
  • Lack of real-time insights hinders strategic decision-making and agility.
Integration Diagram
Solution Illustration
The Solution

The Integrated Solution: Connecting Clarity eCommerce and Dynamics 365 with iPaaS

Our powerful iPaaS solution provides a pre-built, configurable framework to integrate Clarity eCommerce and Dynamics 365, transforming your operations from reactive to proactive. By leveraging event-driven architecture and low-code capabilities, we ensure real-time data flow, automated workflows, and a unified enterprise ecosystem.

  • Bi-directional data synchronization for key entities.
  • Event-driven architecture for real-time updates.
  • Low-code visual workflow designer.
  • Pre-built connectors for Clarity eCommerce and Dynamics 365.
  • AI-powered data mapping and validation.
Implementation Timeline

Go live with Clarity eCommerce + Dynamics 365 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Clarity eCommerce and Dynamics 365, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Clarity eCommerce + Dynamics 365 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional data synchronization for key entities.
  • Event-driven architecture for real-time updates.
  • Low-code visual workflow designer.
  • Pre-built connectors for Clarity eCommerce and Dynamics 365.
  • AI-powered data mapping and validation.
  • Robust error handling and monitoring.
  • Scalable cloud-native infrastructure.

Clarity eCommerce and Dynamics 365: Deep Technical Integration Details

This integration leverages a modern iPaaS to create a robust, scalable, and secure connection between Clarity eCommerce and Dynamics 365. It's designed for an API-first, event-driven architecture to ensure real-time data consistency and operational efficiency.

Data Flow Steps

Connection Setup: Establish secure connections using Clarity eCommerce API keys/OAuth and Dynamics 365 Azure AD OAuth 2.0 service principals within the iPaaS.

Event Listeners: Configure iPaaS to subscribe to Clarity eCommerce webhooks (e.g., 'Order Created', 'Customer Updated') and Dynamics 365 Dataverse events (e.g., 'Sales Order Status Changed', 'Inventory Adjusted').

Data Ingestion: When an event is triggered, the iPaaS ingests the raw payload from the source system.

Transformation & Enrichment: Data is mapped, transformed (e.g., currency conversion, address parsing), and potentially enriched with external data (e.g., tax rates) using low-code tools.

Validation & Business Logic: AI-assisted validation rules ensure data quality and adherence to business rules (e.g., check for duplicate customers, validate product SKUs).

Target System Update: The transformed and validated data is then pushed to the target system via its respective API endpoint (e.g., creating a Sales Order in Dynamics 365, updating inventory in Clarity eCommerce).

Error Handling & Monitoring: Any failures are logged, retried if transient, and routed to a dead-letter queue for investigation. Alerts notify relevant teams, and dashboards provide real-time operational insights.

Data Touchpoints

Clarity eCommerce: Orders, Products, Customers, InventoryItem, Payment, Shipment, Invoice, Promotion, Return, Category
Dynamics 365: Account, Contact, Product, Sales Order, Sales Order Detail, Invoice, Payment Transaction (custom), msdyn_inventoryonhands

"Clarity eCommerce (Event/API) -> iPaaS (Connect, Transform, Validate, Orchestrate) -> Dynamics 365 (API/Dataverse Event) -> iPaaS -> Clarity eCommerce (API/Webhook)"

Pricing

Simple, transparent pricing for Clarity eCommerce + Dynamics 365.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Clarity eCommerce

Integrating Clarity eCommerce fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities and Field-Level Mappings

The success of the integration hinges on accurate and robust mapping of core business entities. Our iPaaS provides a visual canvas for defining these mappings, supporting complex transformations and AI-assisted suggestions.

Order / Sales Order

Represents a customer's purchase. Critical for the Order-to-Cash cycle.

Clarity eCommerce Fields

orderId customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems (Product, quantity, price) paymentInfo

Dynamics 365 Fields

salesorderid ordernumber customerid (lookup to Account/Contact) totalamount statuscode salesorderdetailid (lookup to Product, quantity, priceperunit) shipto_composite billto_composite paymenttransaction (custom entity)

Mapping Notes

Clarity eCommerce `orderId` maps to Dynamics 365 `ordernumber`. `lineItems` require mapping to `Sales Order Detail` entities, often with product lookup. Status updates are bi-directional. Shipping/billing addresses require parsing `shippingAddress`/`billingAddress` composite fields.

Next Steps

See Clarity eCommerce + Dynamics 365 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order Fulfillment Automation

Automate the complete lifecycle of customer orders from Clarity eCommerce through Dynamics 365 Sales, Finance, and Supply Chain Management, ensuring efficient processing, accurate inventory allocation, and timely customer communication.

Integration Steps:

  1. 0 Customer completes purchase on Clarity eCommerce.
  2. 1 Clarity eCommerce 'Order Created' webhook triggers iPaaS.
  3. 2 iPaaS creates/updates Customer (Account/Contact) in Dynamics 365.
  4. 3 iPaaS creates Sales Order and associated Sales Order Details in Dynamics 365.
  5. 4 Dynamics 365 processes order, allocates inventory, and initiates fulfillment.
  6. 5 Shipment tracking info from Dynamics 365 is pushed to Clarity eCommerce.
  7. 6 Invoice generation in Dynamics 365 triggers sync to Clarity eCommerce for customer access.

Business Outcome

Minimized manual data entry, reduced order fulfillment errors, accelerated shipping times, real-time order status for customers, improved cash flow.

Frequency

Real-time, Event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate the entire order process from Clarity eCommerce to Dynamics 365, drastically reducing manual effort and processing times.
Real-time Inventory Accuracy
Synchronize inventory levels between Dynamics 365 SCM and Clarity eCommerce in real-time to prevent overselling and enhance customer trust.
Unified Customer View (Customer 360)
Maintain consistent customer profiles across both systems, enabling personalized experiences and informed decision-making for sales and service.
Reduced Operational Costs
Eliminate manual data entry, reduce errors, and free up staff to focus on higher-value tasks, leading to significant cost savings.
Enhanced Data Quality & Compliance
Leverage AI-driven validation and robust mapping to ensure data integrity and adherence to regulatory standards (e.g., GDPR, PCI DSS).
Faster Time-to-Market for New Products
Automate product catalog synchronization, ensuring new products and updates are reflected quickly across Clarity eCommerce and Dynamics 365.
✨

Accelerated Order-to-Cash Cycle

80% Faster Order Processing

📋 What You Get

Automate the entire order process from Clarity eCommerce to Dynamics 365, drastically reducing manual effort and processing times.

💼 Business Impact

This benefit directly contributes to 80% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST/PATCH /api/v1/orders Create new orders or update existing order details in Clarity eCommerce. Used for syncing status from D365.
GET /api/v1/orders/{orderId} Retrieve specific order details for status checks or reconciliation.
PUT /api/v1/products/{sku}/inventory Update inventory levels for a product. Crucial for real-time stock sync from D365.
POST /api/v1/customers Create new customer accounts or update profiles. Used for bi-directional sync.
POST /api/v1/webhooks Register and manage webhooks for event-driven architecture (e.g., 'Order Created').

⚡ Transformation Logic

  • Data Type Conversion: String to number, date/time format adjustments.
  • Field Concatenation/Splitting: Combining first/last names, splitting addresses into street, city, state, zip.
  • Lookup Tables: Mapping Clarity eCommerce category IDs to Dynamics 365 product category lookups.
  • Conditional Logic: Applying different pricing rules based on customer group or product type.
  • Default Values: Assigning default values for non-mandatory fields if not provided by the source.
  • Currency Conversion: Converting transaction amounts to the base currency of Dynamics 365 Finance.

🛡️ Error Handling

  • Authentication Failure: Incorrect API keys/tokens.
  • Schema Mismatch: Source data doesn't align with target schema.
  • Business Rule Violation: Data fails validation (e.g., invalid email).
  • Rate Limit Exceeded: Too many API calls to Clarity eCommerce or Dynamics 365.
  • Network Connectivity Issues: Temporary unavailability of either system.
  • Duplicate Record Creation: Failed deduplication logic.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Integration Strategy FAQs

▸ What is the best approach for integrating Clarity eCommerce with Dynamics 365?
The optimal approach is an API-first, event-driven strategy using a modern iPaaS platform. This enables real-time synchronization of critical data like orders, inventory, and customer profiles, using Clarity eCommerce's webhooks and Dynamics 365's Dataverse events and APIs to trigger workflows. This minimizes manual effort and ensures data consistency.

Technology FAQs

▸ Can I use low-code tools to build Clarity eCommerce and Dynamics 365 integrations?
Absolutely. Modern iPaaS platforms offer extensive low-code/no-code capabilities, allowing business analysts and power users to design, deploy, and manage Clarity eCommerce and Dynamics 365 integration workflows with visual drag-and-drop interfaces. This significantly reduces reliance on custom coding and accelerates time-to-market.

AI Capabilities FAQs

▸ How does AI enhance Clarity eCommerce and Dynamics 365 integrations?
AI augments integrations by providing intelligent validation for incoming data, detecting anomalies in order patterns, suggesting optimal data mappings between systems, and automating exception handling for failed transactions. This leads to higher data quality, reduced manual intervention, and predictive operational insights.

Data Synchronization FAQs

▸ What are the key entities synchronized between Clarity eCommerce and Dynamics 365?
Key entities typically include Orders (Clarity eCommerce Order to Dynamics 365 Sales Order), Products (bi-directional), Customers (Clarity eCommerce Customer to Dynamics 365 Account/Contact), Inventory (Dynamics 365 SCM to Clarity eCommerce InventoryItem), Shipments, and Invoices. The specific entities depend on your business processes.

Performance FAQs

▸ How do I handle high volumes of orders from Clarity eCommerce into Dynamics 365?
For high-volume order processing, your iPaaS should utilize asynchronous messaging queues, intelligent batching for non-real-time updates, and parallel processing where possible. Ensure your iPaaS can scale horizontally to handle peak loads and respects both Clarity eCommerce's and Dynamics 365's API rate limits and service protection limits.

Security & Compliance FAQs

▸ What security best practices are implemented for this integration?
Key security practices include using OAuth 2.0 or secure API keys with least privilege, enforcing HTTPS/TLS 1.2+ for all data in transit, securely storing credentials in an iPaaS secrets manager, implementing IP whitelisting, and ensuring PCI DSS compliance for payment data by tokenizing and avoiding direct storage of sensitive card details.

Governance FAQs

▸ What kind of governance is needed for Clarity eCommerce and Dynamics 365 integrations?
Effective governance includes defining clear data ownership, establishing master data management (MDM) strategies for key entities, implementing version control for integration flows, setting up environment promotion pipelines (Dev -> QA -> Prod), and regular auditing of integration performance and security. This ensures reliability and maintainability.
Pricing

Simple, transparent pricing for Clarity eCommerce + Dynamics 365.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Clarity eCommerce + Dynamics 365 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo