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Connect™

Unify Commerce & ERP: Integrate Clarity eCommerce with Infor for Real-time Efficiency

Streamline your entire business lifecycle from online order to financial close. Leverage a modern iPaaS to automate workflows, synchronize data, and empower your enterprise with a single source of truth.

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The Challenge

Bridging the Gap: The Challenges of Disconnected eCommerce and ERP

Operating Clarity eCommerce and Infor as siloed systems creates significant operational inefficiencies, data discrepancies, and a fragmented customer experience. These challenges hinder growth and increase operational costs.

  • Manual order entry and re-keying into Infor, leading to delays and errors.
  • Inaccurate, outdated inventory levels on Clarity eCommerce, resulting in overselling or missed sales opportunities.
  • Fragmented customer data, preventing a holistic 360° view and personalized engagement.
  • Delayed financial reconciliation due to manual invoice and payment processing.
  • Lack of real-time visibility into order fulfillment status and supply chain.
  • Complex, costly custom code integrations that are hard to maintain and scale.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect Clarity eCommerce & Infor with a Modern iPaaS

Our integration solution, powered by an advanced iPaaS, provides a robust, scalable, and intelligent bridge between Clarity eCommerce and Infor. It automates critical business processes, ensures real-time data synchronization, and provides a unified view across your enterprise, all with the agility of low-code development and the power of AI.

  • Event-driven, real-time data synchronization
  • Bi-directional data flow for key entities
  • Low-code/no-code workflow automation
  • Pre-built connectors for Clarity eCommerce and Infor
  • AI-assisted data mapping and validation
Implementation Timeline

Go live with Clarity eCommerce + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Clarity eCommerce and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Clarity eCommerce + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Event-driven, real-time data synchronization
  • Bi-directional data flow for key entities
  • Low-code/no-code workflow automation
  • Pre-built connectors for Clarity eCommerce and Infor
  • AI-assisted data mapping and validation
  • Centralized monitoring and error handling
  • Scalable architecture for high-volume transactions

Technical Integration Overview: Clarity eCommerce & Infor

This integration leverages a modern iPaaS as the central orchestration layer, connecting Clarity eCommerce and Infor through their respective APIs and webhooks. The architecture prioritizes event-driven, real-time data exchange for critical workflows, complemented by scheduled synchronization for less time-sensitive data.

Data Flow Steps

Secure Connection Establishment: iPaaS connects to Clarity eCommerce using OAuth 2.0 or API Keys, and to Infor using OAuth 2.0 or service accounts, ensuring encrypted communication (TLS 1.2+).

Event Subscription/Polling: iPaaS subscribes to Clarity eCommerce webhooks (e.g., 'Order Created', 'Customer Updated') for real-time triggers. For Infor, it either leverages Infor's event bus (if available) or performs efficient polling of Infor APIs for changes.

Data Ingestion & Transformation: Raw data from the source system is ingested by the iPaaS, then transformed using visual mapping tools to align with the target system's schema. AI-assisted mapping suggests optimal field matches.

Business Logic & Orchestration: Complex business rules, conditional routing, and data enrichment are applied within the iPaaS workflow designer. This determines how data is processed and routed between systems.

Target System API Call: The transformed data is then sent to the target system via its designated API endpoint (e.g., Infor's Sales Order API for a new order).

Error Handling & Monitoring: The iPaaS provides robust error handling (retries, dead-letter queues), logging, and real-time monitoring dashboards to ensure data consistency and operational stability.

Data Touchpoints

Clarity Order <-> Infor Sales Order
Clarity Customer <-> Infor Customer
Clarity Product <-> Infor Product
Clarity InventoryItem <-> Infor Inventory Item
Clarity Payment <-> Infor Payment Transaction
Clarity Shipment <-> Infor Shipment
Clarity Invoice <-> Infor Invoice

"The integration flow typically starts with an event in either Clarity eCommerce or Infor. For example, an 'Order Created' event in Clarity eCommerce (via webhook) triggers the iPaaS. The iPaaS then retrieves order details, transforms the data to match Infor's Sales Order schema, and calls the Infor Sales Order API to create a new record. Infor processes the order, and subsequent status updates (e.g., shipment, invoice) are pushed back to Clarity eCommerce via the iPaaS, often through Infor API events or polling and then Clarity APIs."

Pricing

Simple, transparent pricing for Clarity eCommerce + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Clarity eCommerce

Integrating Clarity eCommerce fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

The success of the Clarity eCommerce and Infor integration hinges on accurate and consistent data mapping for critical business entities. Our iPaaS provides comprehensive tools and AI assistance to ensure seamless data flow.

Order / Sales Order

Represents a customer's purchase in Clarity eCommerce and initiates the fulfillment process as a Sales Order in Infor.

Clarity eCommerce Fields

orderId customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems (sku, quantity, price) paymentInfo

Infor Fields

OrderID CustomerID OrderDate LineItems (ProductID, Quantity, UnitPrice) TotalAmount OrderStatus ShippingMethod PaymentStatus

Mapping Notes

Clarity's `orderId` maps to Infor's `OrderID`. `lineItems` require careful mapping of `sku` to `ProductID` and quantity/price. `shippingAddress` and `billingAddress` need to be structured for Infor's address format. Clarity's `status` needs translation to Infor's `OrderStatus` values.

Next Steps

See Clarity eCommerce + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Order-to-Cash Automation: Clarity eCommerce to Infor Sales Order

Automate the complete order lifecycle, from customer purchase on Clarity eCommerce to sales order creation, fulfillment, and invoicing within Infor ERP.

Integration Steps:

  1. 0 Customer places an order on Clarity eCommerce.
  2. 1 Clarity eCommerce's 'Order Created' webhook triggers the iPaaS flow.
  3. 2 iPaaS retrieves full order details (Order, Line Items, Customer, Payment Info).
  4. 3 iPaaS transforms Clarity Order data into Infor Sales Order schema.
  5. 4 iPaaS creates a new Sales Order in Infor via `/infor/api/v1/salesorders` endpoint.
  6. 5 Infor processes the Sales Order, updates inventory, and initiates fulfillment.
  7. 6 Fulfillment status updates from Infor are pushed back to Clarity eCommerce via iPaaS to update customer order status.

Business Outcome

Real-time order processing, elimination of manual data entry, faster order fulfillment, improved customer communication on order status.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate order creation in Infor from Clarity eCommerce, reducing manual effort and processing time from hours to minutes. This ensures faster fulfillment and improved cash flow.
Real-time Inventory Accuracy
Synchronize inventory levels between Infor and Clarity eCommerce in near real-time, eliminating overselling, improving stock management, and enhancing customer satisfaction with accurate availability.
Unified Customer Experience
Maintain a consistent 360° customer profile across Clarity eCommerce and Infor, enabling personalized interactions, targeted marketing, and superior customer service.
Reduced Operational Costs & Errors
Eliminate manual data entry and reconciliation, significantly reducing human errors and the operational costs associated with correcting them.
Enhanced Business Agility
Leverage low-code tools to quickly adapt integration workflows to new business requirements, enabling faster response to market changes and competitive demands.
Improved Financial Visibility
Automate invoice and payment synchronization, providing real-time financial data for faster closes, accurate reporting, and better cash flow management.
✨

Accelerated Order-to-Cash Cycle

70% Reduction in order processing time

📋 What You Get

Automate order creation in Infor from Clarity eCommerce, reducing manual effort and processing time from hours to minutes. This ensures faster fulfillment and improved cash flow.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in order processing time, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/orders Create new orders in Clarity eCommerce (e.g., for manual entry fallback or specific scenarios). Can also accept PATCH for updates.
GET /api/v1/orders/{orderId} Retrieve detailed information for a specific order, useful for status synchronization or reporting.
PUT /api/v1/products/{sku}/inventory Update inventory levels for a specific product SKU, crucial for real-time stock management.
POST, PUT, GET /api/v1/customers Create, update, or retrieve customer accounts, vital for CRM/customer 360 synchronization.
POST /api/v1/webhooks Register or manage webhooks within Clarity eCommerce to enable event-driven architecture.

⚡ Transformation Logic

  • Date/Time Conversion: ISO 8601 to Infor's required date format.
  • Address Standardization: Parsing Clarity's address object into Infor's street, city, state, postal code fields.
  • Status Mapping: Clarity's 'Processing' -> Infor's 'Open'; Clarity's 'Shipped' -> Infor's 'Fulfilled'.
  • Currency Conversion: Handling multi-currency orders if applicable, standardizing currency codes.
  • Line Item Aggregation: Ensuring line item totals and product details match across systems.
  • Unit of Measure (UOM) Conversion: Mapping Clarity's UOM to Infor's standard UOM for products.

🛡️ Error Handling

  • Infor API unavailability (handled by retries/circuit breaker).
  • Invalid data format from Clarity eCommerce (handled by transformation/validation).
  • Product SKU not found in Infor (handled by dead-letter queue/alert).
  • Clarity eCommerce API rate limits exceeded (handled by throttling/queuing).
  • Customer record duplication during bi-directional sync (handled by deduplication logic).
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating Clarity eCommerce with Infor?
The primary benefits include real-time order-to-cash automation, accurate inventory synchronization, a unified 360° customer view, faster financial reconciliation, reduced manual errors, and enhanced operational agility through low-code/AI-driven workflows.

Workflows FAQs

▸ How does the integration handle order processing from Clarity eCommerce to Infor?
When an order is placed in Clarity eCommerce, a webhook triggers the iPaaS. The iPaaS retrieves order details, transforms the data to Infor's Sales Order schema, and creates a Sales Order in Infor via its API. Order status updates from Infor are then synchronized back to Clarity eCommerce.
▸ How is real-time inventory synchronization managed between Infor and Clarity eCommerce?
Infor is typically the system of record for inventory. Changes in Infor (e.g., new stock, fulfillment) trigger an iPaaS flow that retrieves updated `Inventory Item` data from Infor's API. The iPaaS then immediately updates the corresponding `Product` inventory levels in Clarity eCommerce via its API, preventing overselling.
▸ How does the integration support a unified customer 360 view?
The integration orchestrates bi-directional synchronization of customer data. When a customer updates their profile in Clarity eCommerce, an event triggers an update in Infor, and vice-versa. This ensures that all teams (sales, marketing, service) have access to the latest, most accurate customer information, enabling personalized interactions.

Technology FAQs

▸ Can I use low-code tools to customize Clarity eCommerce and Infor integration workflows?
Absolutely. Modern iPaaS platforms offer extensive low-code/no-code capabilities with visual drag-and-drop interfaces. This empowers business users and citizen integrators to design, deploy, and modify complex Clarity eCommerce and Infor integration workflows, significantly accelerating development and reducing reliance on custom coding.
▸ What role does AI play in enhancing this integration?
AI augments the integration by providing intelligent capabilities such as auto-generating data mappings, detecting anomalies in order patterns or inventory, suggesting optimal data transformations, and automating exception handling. This leads to higher data quality, reduced manual intervention, and predictive operational insights.

Security FAQs

▸ How do you ensure data security and compliance (e.g., PCI DSS, GDPR) for this integration?
Data security is paramount. We implement robust authentication (OAuth 2.0), enforce TLS/HTTPS for all data in transit, securely store credentials in a secrets manager, and apply IP whitelisting. For payment data, tokenization ensures PCI DSS compliance by avoiding direct storage of sensitive card details in the iPaaS or Infor. GDPR/CCPA compliance is ensured through data masking, access controls, and audit trails.

Operations FAQs

▸ What happens if an integration fails between Clarity eCommerce and Infor?
Our iPaaS implementation includes comprehensive error handling. This involves automatic retries for transient errors with exponential backoff, detailed logging for all transactions, configurable alerts for persistent failures (e.g., via email, Slack), and routing problematic transactions to a dead-letter queue for manual review and reprocessing. AI can even suggest resolutions for common errors.
Pricing

Simple, transparent pricing for Clarity eCommerce + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Clarity eCommerce + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo