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Cybersource + BigCommerce Integration

Clarity Connect™ integrates Cybersource with BigCommerce, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Cybersource and BigCommerce through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Cybersource and BigCommerce.

  • BigCommerce Product Custom Fields
  • BigCommerce Order Custom Fields
  • BigCommerce Customer Attributes
  • Mapping to Cybersource custom data fields (UDFs) for fraud analytics.
Implementation Timeline

Go live with Cybersource + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • BigCommerce Product Custom Fields
  • BigCommerce Order Custom Fields
  • BigCommerce Customer Attributes
  • Mapping to Cybersource custom data fields (UDFs) for fraud analytics.

Integration Architecture: Secure, Scalable, Event-Driven

Our recommended architecture for Cybersource and BigCommerce integration is built on an API-first, event-driven paradigm, with a robust iPaaS serving as the intelligent orchestration layer. This ensures real-time responsiveness, scalability, and enhanced security.

Data Flow Steps

Event-Driven Architecture (BigCommerce webhooks)

API-First Integration

Canonical Data Model for core entities (Order, Customer, Payment)

Asynchronous Processing (for non-real-time updates like settlement reports)

Centralized Error Handling & Monitoring

Data Touchpoints

BigCommerce Storefront & API Gateway
iPaaS Platform (Connectors, Workflow Engine, Data Mapper, AI Co-pilot, Monitoring)
Cybersource Payment Gateway & Decision Manager
External CRM/ERP/WMS (for fulfillment, customer management, accounting)
Secure Credential Vault
Message Queues (for asynchronous processing)

"Conceptual diagram shows BigCommerce (webhooks) -> iPaaS (connectors, transformation, AI, orchestration) -> Cybersource (payment, fraud, tokenization APIs). Bi-directional arrows for data updates and responses. External systems like ERP/CRM connect to iPaaS."

Pricing

Simple, transparent pricing for Cybersource + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order

The customer's purchase in BigCommerce, linked to Cybersource for payment processing.

Cybersource Fields

transactionId amount currency status authorizationCode paymentMethod merchantReferenceCode

BigCommerce Fields

id customer_id status_id date_created totalinctax shipping_address billing_address products payment_status

Mapping Notes

BigCommerce 'Order' details (total amount, billing address, customer ID) map to Cybersource 'Payment Transaction' request fields. Cybersource 'transactionId' and 'status' then update the BigCommerce 'Order' payment status.

Next Steps

See Cybersource + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Integration Steps:

Business Outcome

Frequency

Implementation Timeline

Go live with Cybersource + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /pts/v2/payments Authorize or capture payments for BigCommerce orders.
POST /pts/v2/payments/{id}/captures Capture previously authorized BigCommerce payments.
POST /pts/v2/payments/{id}/refunds Process full or partial refunds for BigCommerce orders.
POST /tss/v2/tokens Tokenize BigCommerce customer payment card data.
POST /microform/v2/sessions Initiate secure client-side collection of payment data for BigCommerce.
POST /dm/v2/decisions Submit BigCommerce transaction data for fraud screening.

⚡ Transformation Logic

  • BigCommerce order `totalinctax` to Cybersource `amount` (numeric, 2 decimal places).
  • BigCommerce `billing_address` fields (street, city, state, zip, country) to Cybersource `billTo` object.
  • BigCommerce `customer_id` mapped to Cybersource `merchantReferenceCode` or `customerProfileId` for linking.
  • Cybersource `transactionId` and `decision` (status) mapped back to BigCommerce `order.payment_status`.

🛡️ Error Handling

  • Cybersource payment decline (insufficient funds, invalid card).
  • Cybersource fraud block (high fraud score).
  • BigCommerce API rate limit exceeded.
  • Network timeout during API calls.
  • Data mapping errors (e.g., invalid currency format).
  • Mismatch between BigCommerce refund request and original Cybersource transaction.
Pricing

Simple, transparent pricing for Cybersource + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Benefits FAQs

▸ What are the key benefits of integrating Cybersource with BigCommerce?
The integration provides secure, real-time payment processing, advanced fraud prevention (via Cybersource Decision Manager), seamless payment tokenization for repeat customers, automated financial reconciliation, and reduced PCI DSS compliance scope. It enhances operational efficiency and customer trust.

Technology FAQs

▸ How does an iPaaS platform facilitate this integration?
An iPaaS acts as the central hub, providing pre-built connectors for both Cybersource and BigCommerce, visual low-code/no-code workflow builders, robust data mapping and transformation engines, and advanced orchestration capabilities. It handles webhooks, API calls, error handling, and monitoring, making complex integrations manageable and scalable.

Security FAQs

▸ How does the integration handle fraud detection for BigCommerce orders?
When a BigCommerce order is placed, the iPaaS sends transaction details to Cybersource's Decision Manager. Cybersource analyzes the transaction in real-time and returns a fraud decision. The iPaaS then updates the BigCommerce order status and can automatically create a fraud case in a CRM or case management system for review, leveraging AI for anomaly detection.

Compliance FAQs

▸ Is the integration PCI DSS compliant?
Yes, absolutely. A core aspect of this integration is leveraging Cybersource's secure tokenization services and Microform solutions. This ensures that sensitive cardholder data never touches your BigCommerce server or iPaaS infrastructure, drastically reducing your PCI DSS scope and making compliance easier to achieve and maintain.

Workflows FAQs

▸ Can I automate refunds and returns between BigCommerce and Cybersource?
Yes. When a return or refund is initiated within BigCommerce, a webhook triggers the iPaaS. The iPaaS identifies the original Cybersource transaction and sends a refund request to Cybersource. Upon successful processing, the iPaaS updates the BigCommerce order and relevant financial systems, fully automating the reverse logistics and financial adjustment.

AI FAQs

▸ How does AI enhance the Cybersource-BigCommerce integration?
AI brings significant advantages, including automated field mapping suggestions, intelligent anomaly detection for fraud prevention and reconciliation, dynamic payment routing to optimize success rates, and predictive insights into payment trends. AI can also assist in automated error resolution and workflow optimization.

Data Synchronization FAQs

▸ What data entities are synchronized between Cybersource and BigCommerce?
Key entities include BigCommerce Orders (mapped to Cybersource Payment Transactions), BigCommerce Customers (linked to Cybersource Customer Profiles and Payment Tokens), and BigCommerce Refunds (processed as Cybersource Refunds). Cybersource Fraud Cases are also linked to BigCommerce orders.

Performance FAQs

▸ How do I manage API rate limits for both systems in the integration?
Our iPaaS solution incorporates intelligent rate limit management strategies. This includes queuing outgoing requests, batching multiple operations where supported (especially for BigCommerce), and implementing exponential backoff for retries after encountering rate limit errors (HTTP 429). Event-driven architecture also naturally reduces the need for constant polling, minimizing API calls.
Implementation Timeline

Go live with Cybersource + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo