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Connect™

Cybersource + Epic Integration

Clarity Connect™ integrates Cybersource with Epic, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Cybersource and Epic through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Cybersource and Epic.

  • Custom fields in Epic (e.g., 'Payment Plan ID', 'Patient Loyalty Tier') can be mapped to Cybersource's custom data fields for enriched transaction data.
  • Custom fields for fraud case management in Epic to capture specific internal review notes.
  • Custom fields for patient payment preferences or communication consent in Epic, influencing Cybersource token usage.
Implementation Timeline

Go live with Cybersource + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Custom fields in Epic (e.g., 'Payment Plan ID', 'Patient Loyalty Tier') can be mapped to Cybersource's custom data fields for enriched transaction data.
  • Custom fields for fraud case management in Epic to capture specific internal review notes.
  • Custom fields for patient payment preferences or communication consent in Epic, influencing Cybersource token usage.

Robust Integration Architecture: Powering Cybersource-Epic Connectivity

The recommended architecture centralizes all Cybersource-Epic integration flows on a secure, scalable iPaaS platform. This event-driven, API-first approach ensures real-time data synchronization, high availability, and compliance with healthcare and payment industry standards.

Data Flow Steps

Event-Driven Architecture: Utilize Cybersource webhooks and Epic events for real-time status updates and triggers.

API-First Integration: Leverage Epic's FHIR APIs and Cybersource's RESTful APIs for all data exchange.

Canonical Data Model: Define a standardized data format within the iPaaS to harmonize data between Epic and Cybersource.

Asynchronous Processing: Employ message queues for non-critical or high-volume data transfers (e.g., settlement reports) to prevent bottlenecks.

Circuit Breaker Pattern: Implement to prevent cascading failures in case of endpoint unavailability.

Tokenization: Use Cybersource's tokenization services for PCI DSS compliance, storing only tokens in Epic-related systems.

Data Touchpoints

iPaaS Platform (Integration Platform as a Service)
Epic FHIR API Gateway
Cybersource REST API Gateway
Webhook Listener (for Cybersource events)
Message Queues (for asynchronous processing)
Secure Data Store/Vault (for tokens, sensitive configs)
Monitoring & Alerting System
Logging Service

"Conceptual diagram depicts Epic and Cybersource as two distinct systems, with the iPaaS acting as the central orchestration layer. The iPaaS connects to Epic via FHIR APIs (and potentially Open Epic events) and to Cybersource via REST APIs and webhooks. External systems (e.g., patient portal, clearinghouse) interact with Epic, triggering payment workflows. Key components include API connectors, data mapping & transformation engine, workflow orchestrator, secure credential vault, monitoring, and logging."

Pricing

Simple, transparent pricing for Cybersource + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Patient / Customer Profile

Synchronizing patient demographics from Epic with customer billing profiles in Cybersource for payment and tokenization.

Cybersource Fields

Patient.id (MRN) Patient.name Patient.address Patient.telecom

Epic Fields

Customer Profile.customerId Customer Profile.firstName Customer Profile.lastName Customer Profile.billingAddress Customer Profile.email

Mapping Notes

Epic's 'Patient' FHIR resource maps to Cybersource's 'Customer Profile'. A unique identifier (e.g., MRN) should be consistently used as the 'customerId' in Cybersource to link payment activities to the correct patient record. Updates in Epic should trigger updates in Cybersource.

Next Steps

See Cybersource + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Integration Steps:

Business Outcome

Frequency

Implementation Timeline

Go live with Cybersource + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/FHIR/R4/Patient Create, retrieve, or update patient demographic information for billing profile creation.
GET /api/FHIR/R4/Appointment Retrieve appointment details for co-pay calculation or pre-payment.
POST, GET, PUT /api/FHIR/R4/Claim Submit and retrieve healthcare claims, including payment status updates.
GET /api/FHIR/R4/ServiceRequest Retrieve service requests that require payment (e.g., lab orders, specific procedures).
POST, GET /api/FHIR/R4/Observation Potentially used for capturing payment-related observations or notes.

⚡ Transformation Logic

  • Standardize address formats and phone numbers between Epic and Cybersource.
  • Map Epic's internal billing status codes to Cybersource's transaction statuses (e.g., 'Pending Payment' to 'Authorized', 'Paid' to 'Settled').
  • Convert Epic's 'Claim.totalAmount' to Cybersource's required currency format and precision.
  • Enrich Cybersource 'merchantReferenceCode' with Epic's 'Claim.id' or 'Encounter.id' for auditability.
  • Translate Cybersource fraud 'reasonCodes' into user-friendly descriptions for Epic tasks.
  • Securely handle and store Cybersource 'Payment Token' references in Epic, never raw card data.

🛡️ Error Handling

  • Cybersource Payment Decline: iPaaS captures the decline reason, updates Epic's claim status, and notifies billing for patient follow-up.
  • Epic Patient ID Mismatch: iPaaS identifies the mismatch during Customer Profile creation, attempts to reconcile based on defined rules, or creates an exception for manual review.
  • API Rate Limit Exceeded: iPaaS automatically queues subsequent requests and retries with exponential backoff.
  • Webhook Delivery Failure: Cybersource's retry mechanism is relied upon, and iPaaS logs the failure, triggering an alert if persistent.
  • Data Transformation Error: iPaaS flags the corrupted data, routes it to a dead-letter queue, and alerts the integration team for correction.
Pricing

Simple, transparent pricing for Cybersource + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is Cybersource, and why is its integration with Epic crucial for healthcare?
Cybersource is a comprehensive digital payment management platform offering secure payment processing, fraud prevention, and payment orchestration. Integrating it with Epic EHR is crucial for healthcare because it automates patient payment collection (co-pays, deductibles, service fees), enhances fraud detection for medical transactions, streamlines financial reconciliation within Epic, and provides a secure, unified patient billing experience. This improves efficiency, accuracy, and compliance.

Technology FAQs

▸ How does an iPaaS platform enhance Cybersource's capabilities when integrated with Epic?
An iPaaS acts as the central hub, connecting Cybersource with Epic and other enterprise applications. It provides pre-built connectors, visual workflow builders (low-code/no-code), robust data mapping and transformation engines, and advanced orchestration capabilities. This allows healthcare organizations to build sophisticated, scalable, and resilient integrations that automate end-to-end patient payment processes, manage data harmonization between financial and clinical systems, and introduce AI-augmented logic for fraud and routing, making Cybersource exponentially more valuable within your Epic ecosystem.
▸ What are the benefits of using low-code/no-code tools for Epic and Cybersource integrations?
Low-code/no-code tools democratize integration by allowing business analysts and clinical/billing staff to build and manage workflows with minimal coding. This significantly accelerates development cycles, reduces IT backlog, fosters innovation, and enables rapid adaptation to evolving healthcare billing and payment requirements. It makes the integration more agile and responsive to business needs, reducing reliance on specialized developers.

Security & Compliance FAQs

▸ What security considerations are paramount when integrating Cybersource and Epic?
PCI DSS compliance for payment data and HIPAA compliance for Protected Health Information (PHI) are paramount. This means utilizing Cybersource's secure tokenization services so raw cardholder data never touches Epic or the iPaaS. All API communication must use secure protocols (TLS 1.2+), API credentials must be securely managed within an iPaaS vault, and strict access controls (RBAC) must be implemented. A signed Business Associate Agreement (BAA) with your iPaaS vendor is also crucial.

Workflows FAQs

▸ Can I automate patient payment workflows using Cybersource and Epic integrations?
Absolutely. Modern iPaaS solutions, combined with Epic's APIs and Cybersource's capabilities, enable extensive automation of patient payment workflows. This includes automated co-pay collection at check-in, online bill payments via patient portals, recurring billing for subscription healthcare services, real-time refund processing, and intelligent fraud alert management, all reducing manual effort and improving the patient financial experience.

AI FAQs

▸ How does AI augment Cybersource-Epic integrations for healthcare?
AI brings significant benefits by enabling intelligent automation. This includes AI-driven suggestions for data mapping between Epic and Cybersource, enhanced fraud detection through predictive analytics and anomaly detection on patient transactions, dynamic payment routing to optimize success rates and costs for different payment types, automated reconciliation discrepancy resolution, and intelligent exception handling for billing issues. AI can also provide insights into payment trends and optimize operational efficiency.

Data FAQs

▸ What data entities are typically involved in Cybersource-Epic integrations?
Common entities include Epic's Patient (mapping to Cybersource's Customer Profile), Epic's Claim or ServiceRequest (triggering Cybersource Payment Transactions), Cybersource Payment Tokens (linked to patient accounts), Cybersource Refunds (tied to Epic billing adjustments), and Cybersource Fraud Cases (creating tasks in Epic). Settlement Reports from Cybersource are also critical for financial reconciliation with Epic's General Ledger.
▸ How do you ensure data consistency between Cybersource and Epic for financial reconciliation?
Data consistency is achieved through robust data harmonization and transformation pipelines within the iPaaS. This involves defining canonical data models, meticulously mapping Cybersource transaction details to Epic's general ledger and payment records, and automating the processing of Cybersource settlement reports. Event-driven updates for payment statuses from Cybersource (via webhooks) also ensure real-time synchronization of billing and payment information in Epic.
Implementation Timeline

Go live with Cybersource + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo