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Cybersource Infor Integration: Unify Payments, ERP & Fraud Prevention

Streamline your Order-to-Cash process, automate financial reconciliation, and enhance security with real-time Cybersource and Infor synchronization via a modern iPaaS.

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The Challenge

Disconnected Payments & ERP Lead to Financial Bottlenecks

Without a robust integration between your payment gateway and ERP, critical financial operations become fragmented, manual, and prone to error. This fragmentation directly impacts your bottom line and operational efficiency.

  • Manual reconciliation of Cybersource payments with Infor invoices and ledger entries.
  • Delayed or inaccurate financial reporting due to stale payment data.
  • Increased risk of fraud and chargebacks without real-time fraud decisioning in Infor.
  • Inconsistent customer data across payment systems and ERP, hindering a 360-degree view.
  • Compliance challenges (PCI DSS) due to fragmented payment data handling.
  • Inefficient refund and chargeback dispute processes requiring manual intervention.
  • Lack of real-time inventory updates linked to payment status, leading to overselling or fulfillment delays.
Integration Diagram
Solution Illustration
The Solution

Intelligent Automation for Cybersource & Infor with iPaaS

Our integration solution bridges the gap between Cybersource's powerful payment processing and fraud detection capabilities and Infor's robust ERP functionalities. Powered by a modern iPaaS, it delivers end-to-end automation for your financial workflows, ensuring data consistency, real-time insights, and ironclad security.

  • Real-time payment processing & status synchronization
  • Automated order-to-cash workflow orchestration
  • Comprehensive fraud prevention and case management
  • Secure tokenization for recurring payments & PCI DSS compliance
  • Streamlined refund and chargeback dispute automation
Implementation Timeline

Go live with Cybersource + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time payment processing & status synchronization
  • Automated order-to-cash workflow orchestration
  • Comprehensive fraud prevention and case management
  • Secure tokenization for recurring payments & PCI DSS compliance
  • Streamlined refund and chargeback dispute automation
  • Automated financial reconciliation and GL posting
  • Unified customer profiles across systems

Cybersource & Infor Integration: Architecture & Data Flow

Our integration platform provides a robust, API-first, and event-driven architecture to connect Cybersource and Infor. It ensures secure, real-time data exchange, enabling automated workflows and a unified view of your financial operations.

Data Flow Steps

Secure API Connectivity: Establish secure connections to Cybersource's RESTful APIs and Infor's APIs (e.g., Infor OS, ION, M3) using OAuth 2.0 or API key/signature authentication, managed via an iPaaS credential vault.

Event-Driven Triggers: Configure Cybersource webhooks for real-time notifications (e.g., `payment authorized`, `fraud decision`, `refund processed`) to instantly trigger Infor workflows.

Data Ingestion & Transformation: The iPaaS ingests raw data, applies canonical data model mapping, and transforms payloads to match target system schemas (e.g., Cybersource `Payment Transaction` fields to Infor `Payment Transaction` fields).

Workflow Orchestration: Define complex business logic using low-code visual designers to orchestrate multi-step processes, such as creating an Infor `Sales Order` after a successful Cybersource payment.

Error Handling & Retries: Implement intelligent retry mechanisms with exponential backoff for transient API failures and dead-letter queues for unrecoverable errors, ensuring data eventual consistency.

Data Synchronization: Facilitate bidirectional sync for entities like `Customer` and `Order Status`, and unidirectional sync for `Payment Transaction` (Cybersource to Infor) and `Refund` (Infor to Cybersource).

Monitoring & Alerting: Centralized dashboards provide real-time visibility into integration health, transaction volumes, error rates, with proactive alerts for critical issues.

Data Touchpoints

Cybersource -> Infor: Payment Transactions (Authorizations, Captures, Refunds), Fraud Cases, Settlement Reports, Payment Tokens (for storage in Infor's customer profile).
Infor -> Cybersource: Refund requests, Auth Reversal requests, Customer Profile updates (for billing address changes impacting fraud checks).
Infor <-> Infor: Customer, Sales Order, Product, Inventory Item, Invoice, Payment Transaction, General Ledger Account.

"A conceptual flow diagram would show: eCommerce/CRM -> iPaaS -> Cybersource (Payment, Fraud) -> iPaaS -> Infor (Sales Order, Invoice, Customer, GL). Webhooks from Cybersource feed back to iPaaS for status updates and fraud alerts, which then update Infor. Settlement reports flow from Cybersource, through iPaaS, to Infor GL."

Pricing

Simple, transparent pricing for Cybersource + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Cybersource & Infor

Seamless data flow between Cybersource and Infor relies on precise mapping of critical entities. Our iPaaS provides AI-assisted tools to streamline this process, ensuring data integrity and consistency across your payment and ERP systems.

Payment Transaction

Represents a single payment event. Cybersource processes it, Infor records it against an invoice or GL.

Cybersource Fields

transactionId amount currency status authorizationCode paymentMethod merchantReferenceCode cardType cardLast4 riskDecision reasonCodes

Infor Fields

TransactionID InvoiceID PaymentDate PaymentMethod Amount Currency ProcessorReference Status CustomerID GLAccount

Mapping Notes

Cybersource's `transactionId` maps to Infor's `ProcessorReference`. Cybersource `amount` and `currency` map directly. `Status` requires transformation from Cybersource values (e.g., 'settled', 'declined') to Infor's payment statuses. `merchantReferenceCode` often aligns with Infor's `OrderID` or `InvoiceID` for linkage.

Next Steps

See Cybersource + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

E-commerce Order-to-Cash with Dynamic Payment Routing

Automate the entire order lifecycle from an eCommerce platform through Cybersource payment processing, including AI-driven optimal payment routing, to sales order and financial posting in Infor.

Integration Steps:

  1. 0 Customer places an order on an eCommerce site.
  2. 1 iPaaS captures order details and initiates payment via Cybersource.
  3. 2 AI-augmented logic in iPaaS dynamically selects the optimal Cybersource merchant ID or payment method based on transaction details (currency, region, fraud score) for maximum success and lowest cost.
  4. 3 Cybersource processes the payment (authorization & capture) and performs real-time fraud screening.
  5. 4 Upon successful payment, iPaaS creates a Sales Order in Infor with synchronized customer and payment details.
  6. 5 Infor's fulfillment process updates order status, which is reflected back to the eCommerce platform.
  7. 6 Cybersource settlement reports are automatically processed by iPaaS and posted to Infor's General Ledger for reconciliation.

Business Outcome

Maximized payment success rates, reduced processing costs, faster order fulfillment, real-time financial accuracy, enhanced fraud protection.

Frequency

Real-time (order, payment), Daily (settlement)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate payment capture, order creation, and invoicing between Cybersource and Infor, reducing manual touchpoints and speeding up revenue recognition.
Enhanced Fraud Prevention & Security
Leverage Cybersource's Decision Manager with real-time alerts integrated into Infor, minimizing fraud losses and ensuring robust PCI DSS compliance through tokenization.
Real-time Financial Visibility
Synchronize payment transactions, refunds, and settlement reports from Cybersource directly into Infor's General Ledger, providing up-to-the-minute cash flow insights.
Streamlined Reconciliation & Reporting
Automate the matching of Cybersource payments to Infor invoices and GL entries, drastically cutting down manual reconciliation time and accelerating financial closes.
Improved Customer Experience
Enable faster, more secure checkout experiences, quick refund processing, and consistent customer data across systems, leading to higher satisfaction and loyalty.
Reduced Operational Costs
Eliminate manual data entry, reduce errors, and free up finance teams from repetitive tasks, allowing them to focus on strategic initiatives.
✨

Accelerated Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate payment capture, order creation, and invoicing between Cybersource and Infor, reducing manual touchpoints and speeding up revenue recognition.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Cybersource + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /pts/v2/payments Authorize or capture payments, including tokenized payments and direct card details. Critical for eCommerce and subscription billing.
POST /pts/v2/payments/{id}/captures Capture a previously authorized payment. Used for post-fulfillment capture.
POST /pts/v2/payments/{id}/refunds Process full or partial refunds for captured payments. Triggered from Infor or eCommerce.
POST /tss/v2/tokens Tokenize sensitive payment card data for secure storage and future use (recurring payments, one-click checkout).
POST /dm/v2/decisions Submit transaction data for real-time fraud screening via Decision Manager.
POST /microform/v2/sessions Initiate a Microform session for secure client-side collection of payment data, minimizing PCI scope.

⚡ Transformation Logic

  • Status Mapping: Cybersource `status` (e.g., `SETTLED`, `DECLINED`) to Infor `PaymentStatus` (e.g., `Paid`, `Failed`).
  • Currency Conversion: If applicable, handle multi-currency transactions and convert to Infor's base currency using defined exchange rates.
  • Address Harmonization: Standardize billing/shipping address formats between systems.
  • Line Item Aggregation: Map detailed eCommerce order line items to Infor `Sales Order Line Items` and ensure product SKU consistency.
  • Fraud Decision Parsing: Extract `riskDecision` and `reasonCodes` from Cybersource to populate Infor `Fraud Case` details.
  • GL Account Determination: Dynamically assign `General Ledger Accounts` in Infor based on payment method, transaction type (sale, refund, fee), or merchant ID.

🛡️ Error Handling

  • Cybersource payment decline (insufficient funds, card expired).
  • Infor API unavailability or data validation errors during Sales Order creation.
  • Network latency or timeout issues between iPaaS and either system.
  • Rate limit breaches on Cybersource or Infor APIs.
  • Data mapping errors leading to incorrect financial postings.
  • Webhook delivery failures from Cybersource.
Pricing

Simple, transparent pricing for Cybersource + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating Cybersource with Infor?
Integrating Cybersource with Infor automates your entire order-to-cash cycle, from secure payment processing and advanced fraud detection to real-time financial posting and reconciliation within Infor. It reduces manual effort, improves data accuracy, accelerates financial closes, and enhances compliance.

Technology FAQs

▸ How does an iPaaS platform enhance Cybersource-Infor integration?
An iPaaS (Integration Platform as a Service) acts as a central hub, providing pre-built connectors, low-code/no-code visual workflow builders, and robust data mapping tools. It orchestrates complex workflows, ensures data consistency between Cybersource and Infor, manages API authentication/rate limits, and offers real-time monitoring and error handling, making the integration scalable and resilient.

AI Capabilities FAQs

▸ What role does AI play in optimizing Cybersource-Infor integrations?
AI significantly augments the integration by offering capabilities like auto-suggested field mappings, intelligent anomaly detection for fraud or reconciliation discrepancies, dynamic payment routing to optimize costs and success rates, and autonomous exception handling. This reduces manual intervention, improves data quality, and provides proactive insights.

Security & Compliance FAQs

▸ How is PCI DSS compliance maintained with this integration?
PCI DSS compliance is paramount. The integration leverages Cybersource's secure tokenization services and Microform solutions, ensuring that sensitive cardholder data never touches your Infor ERP or internal systems directly. The iPaaS handles only secure payment tokens, minimizing your PCI scope. Strict access controls and encryption are applied to all data in transit and at rest.

Use Cases FAQs

▸ Can this integration support subscription billing and recurring payments?
Yes, absolutely. The integration supports subscription billing by leveraging Cybersource's payment tokenization. The iPaaS orchestrates recurring payment requests using stored tokens, updates subscription statuses based on payment success/failure, and posts corresponding invoices and payment transactions directly into Infor, automating your recurring revenue management.

Technical FAQs

▸ What data entities are typically involved in Cybersource-Infor integrations?
Common entities include Cybersource Payment Transactions, Payment Tokens, Fraud Cases, and Settlement Reports, which integrate with Infor's Customer, Sales Order, Invoice, Payment Transaction, and General Ledger Account entities. Accurate mapping of these entities is crucial for data consistency.
▸ How do I ensure data consistency between Cybersource and Infor for financial reconciliation?
Data consistency is achieved through robust data harmonization and transformation pipelines within the iPaaS. This involves defining canonical data models, precisely mapping Cybersource transaction details to Infor's financial records, and automating the processing of Cybersource settlement reports. Event-driven updates for payment statuses also ensure real-time synchronization.

Implementation FAQs

▸ What is the typical development lifecycle for a Cybersource-Infor integration project?
A modern integration lifecycle involves discovery, API analysis, designing integration flows in a low-code iPaaS environment, developing data mappings and business rules, rigorous testing in isolated Dev/QA environments, and finally, promotion to production. This iterative process, supported by version control and automated testing, ensures stability and scalability.
Implementation Timeline

Go live with Cybersource + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo