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Cybersource + Sage X3 Integration

Clarity Connect™ integrates Cybersource with Sage X3, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Cybersource and Sage X3 through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Cybersource and Sage X3.

  • Mapping custom fields in Sage X3 (e.g., on Sales Orders, Customers) to corresponding fields from Cybersource or the originating eCommerce platform.
  • Storing Cybersource `transactionId` or `authCode` in a custom field on Sage X3 `Payment` or `Invoice` for enhanced traceability.
  • Adding custom `merchantDefinedData` to Cybersource requests from Sage X3 data for advanced fraud screening or reporting.
Implementation Timeline

Go live with Cybersource + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Mapping custom fields in Sage X3 (e.g., on Sales Orders, Customers) to corresponding fields from Cybersource or the originating eCommerce platform.
  • Storing Cybersource `transactionId` or `authCode` in a custom field on Sage X3 `Payment` or `Invoice` for enhanced traceability.
  • Adding custom `merchantDefinedData` to Cybersource requests from Sage X3 data for advanced fraud screening or reporting.

Integration Architecture: Sage X3 & Cybersource via iPaaS

The recommended architecture centralizes all integration logic within a cloud-native iPaaS, acting as the intelligent middleware between Sage X3 and Cybersource. This approach ensures scalability, security, and maintainability, abstracting API complexities and enabling agile development.

Data Flow Steps

API-First, Event-Driven Architecture: Utilize Sage X3's APIs and Cybersource webhooks for real-time data flow.

Canonical Data Model: Define a standardized data format within the iPaaS to simplify transformations between systems.

Asynchronous Processing: Employ message queues for high-volume or non-time-critical operations to manage API rate limits and improve resilience.

Idempotent Operations: Design workflows to ensure repeated requests have the same effect, preventing data duplication.

Centralized Error Handling: Implement consistent error detection, logging, and retry mechanisms across all integration points.

Data Touchpoints

iPaaS Runtime (Cloud-native / Hybrid Agent for on-prem Sage X3)
Sage X3 Connector (API-based)
Cybersource Connector (API & Webhook-based)
Data Mapping & Transformation Engine (Low-code/No-code)
Workflow Orchestration Engine (Event-driven)
Monitoring & Alerting Dashboard
Secure Credential Vault
Message Queues (for asynchronous processing)
AI/ML Services (for mapping, validation, anomaly detection)

"The architecture diagram illustrates the iPaaS as the central hub. On one side, it connects to Sage X3 (on-premise or cloud) via secure connectors, leveraging its APIs for ERP operations. On the other, it connects to Cybersource via secure APIs and webhooks for payment processing and fraud management. External systems (e.g., eCommerce, CRM) also connect to the iPaaS, feeding order and customer data. All communication is encrypted (TLS 1.2+)."

Pricing

Simple, transparent pricing for Cybersource + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order / Sales Order (SOH)

Synchronization of customer orders from an eCommerce platform through Cybersource payment processing to Sage X3 as a Sales Order.

Cybersource Fields

NUM ORDDAT BPCORD CUR AMT SALFCY STACNF BPCCUR ITMREF (line item) QTY (line item)

Sage X3 Fields

orderId totalAmount currency customerEmail billingAddress shippingAddress lineItems (product ID, quantity) paymentMethodUsed merchantReferenceCode

Mapping Notes

The Cybersource 'orderId' is typically mapped to `merchantReferenceCode` for traceability and then to Sage X3's `NUM` (Sales Order Number). Line item details (product, quantity, price) from the Cybersource 'Order' entity (often passed via `merchantDefinedData` or derived from the initial eCommerce order) are crucial for creating Sage X3 Sales Order lines. `totalAmount` and `currency` from Cybersource will map to Sage X3 `AMT` and `CUR`. Customer details will be used to create/update Sage X3 Customer (BPC).

Next Steps

See Cybersource + Sage X3 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash with Payment Processing

Automate the entire lifecycle from an online order placement to its financial posting in Sage X3, including real-time payment authorization and capture via Cybersource.

Integration Steps:

  1. 0 Customer places order on eCommerce platform.
  2. 1 eCommerce sends order details to iPaaS.
  3. 2 iPaaS initiates payment authorization/capture request with Cybersource.
  4. 3 Cybersource processes payment and returns transaction ID/status.
  5. 4 iPaaS creates Sales Order (SOH) and Customer (BPC) in Sage X3.
  6. 5 iPaaS records Payment (PAY) and applies it to the corresponding Invoice (SIH) in Sage X3.
  7. 6 Inventory (STO) is updated in Sage X3.

Business Outcome

Accelerated order fulfillment, real-time revenue recognition, reduced manual data entry, improved cash flow.

Frequency

Real-time, Event-driven

Implementation Timeline

Go live with Cybersource + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/sales/salesOrders Create new sales orders in Sage X3 from external systems (e.g., eCommerce, CRM).
GET /api/v1/products/products/{id}/stock Retrieve real-time inventory levels for a specific product.
POST /api/v1/financials/invoices Create new customer invoices in Sage X3.
POST /api/v1/financials/payments Record incoming customer payments.
POST/PUT /api/v1/customers/businessPartners Create or update customer master records (Business Partners).
POST /api/v1/financials/journalEntries Post summarized financial data or reconciliation entries to the General Ledger.

⚡ Transformation Logic

  • Currency code standardization (e.g., 'USD' to 'US').
  • Mapping of external product SKUs to Sage X3 `ITMREF`.
  • Conversion of address fields to Sage X3 `BPCADD` format.
  • Aggregation of Cybersource settlement line items into Sage X3 `Journal Entry` summary lines.
  • Conditional logic for payment type mapping to Sage X3 `PAYTYP`.
  • Enrichment of Cybersource transaction data with Sage X3 customer/order IDs via `merchantDefinedData`.

🛡️ Error Handling

  • Cybersource payment authorization fails (e.g., insufficient funds).
  • Sage X3 rejects a sales order due to invalid product ID.
  • Network interruption between iPaaS and Sage X3/Cybersource.
  • Cybersource settlement report contains unexpected data format.
  • Duplicate payment request sent to Cybersource due to network timeout.
Pricing

Simple, transparent pricing for Cybersource + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate Sage X3 with Cybersource?
Integrating Sage X3 with Cybersource automates the entire payment lifecycle, from authorization to reconciliation. It eliminates manual data entry, ensures PCI DSS compliance, enhances fraud detection, and provides real-time financial visibility, ultimately accelerating cash flow and reducing operational costs.

Technology FAQs

▸ How does an iPaaS facilitate this integration?
An iPaaS (Integration Platform as a Service) provides a low-code/no-code platform with pre-built connectors for both Sage X3 and Cybersource. It orchestrates complex workflows, handles data mapping and transformation, manages API authentication and rate limits, and provides robust error handling and monitoring, significantly reducing development time and maintenance overhead compared to custom coding.

Security & Compliance FAQs

▸ Is the integration PCI DSS compliant?
Yes, absolutely. By leveraging Cybersource's tokenization services (Secure Acceptance, Token Management Service), the integration ensures that raw cardholder data never touches your internal systems or the iPaaS. Only secure tokens are stored and transmitted, drastically reducing your PCI DSS scope and ensuring compliance.

Workflows FAQs

▸ Can I automate financial reconciliation between Cybersource and Sage X3's GL?
Yes, this is a core capability. The iPaaS automatically retrieves daily settlement reports from Cybersource, parses the aggregated data (sales, refunds, fees), maps it to your Sage X3 chart of accounts, and creates corresponding journal entries in the General Ledger. This dramatically speeds up financial close processes and eliminates manual reconciliation errors.
▸ Does this integration support recurring payments and subscriptions?
Yes. By securely storing Cybersource-generated payment tokens linked to customer profiles in Sage X3 (or a connected CRM), the iPaaS can automate recurring payment attempts for subscriptions. It also supports dunning management workflows for failed payments, helping to reduce churn.

AI Capabilities FAQs

▸ How does AI enhance Sage X3 and Cybersource integrations?
AI within the iPaaS can auto-suggest data mappings, detect anomalies in transaction data for fraud screening or data quality, infer business rules for transformations, and even provide predictive insights for performance and reconciliation. This reduces manual effort, improves accuracy, and makes integrations smarter.

Error Handling FAQs

▸ What happens if a Cybersource payment fails?
The iPaaS provides comprehensive error handling. If a Cybersource transaction fails, the system logs the error, triggers alerts to relevant teams (e.g., customer service), and can initiate automated retry logic for transient issues. For persistent failures, the transaction is routed to a 'dead-letter queue' for manual review and resolution, ensuring no data is lost.

Implementation FAQs

▸ How do I manage different environments (Dev, QA, Prod) for this integration?
A robust iPaaS supports environment promotion pipelines (Dev -> QA -> Prod). This allows you to configure separate API keys and endpoints for Sage X3 and Cybersource in each environment. Integration flows are thoroughly tested in isolated sandboxes before being promoted to production, ensuring stability and preventing unintended impacts.
Implementation Timeline

Go live with Cybersource + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + Sage X3 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo