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Unlock Seamless Commerce: Cybersource SAP Integration for Automated Payments & ERP

Connect Cybersource's powerful payment and fraud management with SAP's robust ERP, enabling real-time financial reconciliation, unified customer views, and frictionless order-to-cash cycles.

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The Challenge

The Disconnected Payment & ERP Landscape: Challenges Without Integration

Without a robust integration between Cybersource and SAP, businesses face significant operational hurdles and financial risks. Manual processes lead to errors, delays, and a fragmented view of critical customer and payment data.

  • Manual data entry for payment statuses into SAP, leading to delays and errors.
  • Fragmented customer profiles across payment, eCommerce, and ERP systems.
  • Delayed financial reconciliation and closing cycles due to disparate data sources.
  • Suboptimal fraud detection, as payment risk data is isolated from order context in SAP.
  • Difficulty in managing refunds, chargebacks, and subscription billing consistently.
  • Increased PCI DSS compliance burden without secure tokenization integration.
  • Lack of real-time visibility into cash flow and transaction statuses.
Integration Diagram
Solution Illustration
The Solution

The Integrated Solution: Connecting Cybersource with SAP via a Modern iPaaS

Our iPaaS-driven integration solution seamlessly connects Cybersource with SAP, transforming your payment and financial operations. By orchestrating data flows, applying intelligent transformations, and leveraging AI, we automate end-to-end processes, providing a unified, real-time view of your commerce and finance.

  • Real-time payment authorization and capture synchronization with SAP Sales Orders.
  • Automated posting of Cybersource settlement data to SAP General Ledger.
  • Secure tokenization and synchronization of customer payment profiles.
  • Event-driven fraud alert processing from Cybersource to SAP or case management.
  • Streamlined refund and chargeback management workflows.
Implementation Timeline

Go live with Cybersource + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time payment authorization and capture synchronization with SAP Sales Orders.
  • Automated posting of Cybersource settlement data to SAP General Ledger.
  • Secure tokenization and synchronization of customer payment profiles.
  • Event-driven fraud alert processing from Cybersource to SAP or case management.
  • Streamlined refund and chargeback management workflows.
  • Dynamic payment routing and AI-augmented decisioning.
  • Unified customer master data across Cybersource and SAP Business Partner.

Cybersource SAP Integration Details: Architecture & Data Flow

Our integration solution facilitates a robust, secure, and highly automated connection between Cybersource and SAP, leveraging an iPaaS as the central orchestration layer. This ensures real-time data exchange, comprehensive error handling, and scalable performance.

Data Flow Steps

1. Event Trigger: A business event occurs (e.g., customer payment via Cybersource webhook, new order in eCommerce, refund initiation in SAP).

2. iPaaS Ingestion: The iPaaS platform ingests the event data from the source system (Cybersource or SAP).

3. Data Transformation & Mapping: The iPaaS's visual mapper transforms the incoming data schema to align with the target system's (SAP or Cybersource) required format, applying business rules and enrichments.

4. Business Logic & Orchestration: Conditional logic, lookups, and routing rules are applied. For example, validating inventory in SAP before confirming a Cybersource payment capture.

5. API Interaction: The iPaaS calls the appropriate API endpoint in the target system (e.g., SAP OData, Cybersource REST API) with the transformed data.

6. Error Handling & Monitoring: Any errors are logged, retries are attempted (with exponential backoff), and relevant teams are alerted. Dashboards provide real-time monitoring.

7. Status Update: The target system processes the data and the iPaaS updates the source system (if bidirectional) or logs the successful transaction.

Data Touchpoints

Cybersource: Payment Transaction, Payment Token, Customer Profile, Refund, Fraud Case, Settlement Report.
SAP: Sales Order, Business Partner/Customer, Invoice, Payment, General Ledger Account, Material/Product (for inventory checks).
eCommerce/CRM: Order, Customer, Subscription (as intermediary systems).

"Source System (e.g., eCommerce, SAP) -> Event Trigger (Webhook/API Call) -> iPaaS (Ingestion, Transform, Orchestrate, Error Handle) -> Target System (e.g., Cybersource, SAP) -> API Response -> iPaaS (Status Update) -> Source System."

Pricing

Simple, transparent pricing for Cybersource + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Cybersource SAP Integration

Seamless data flow between Cybersource and SAP relies on precise mapping and transformation of core business entities. Our iPaaS provides visual tools and AI assistance to ensure accuracy and consistency.

Payment Transaction

Represents a single payment event processed by Cybersource (authorization, capture, refund). It needs to be accurately reflected in SAP for order processing, invoicing, and financial reconciliation.

Cybersource Fields

transactionId amount currency status authorizationCode paymentMethod merchantReferenceCode cardType cardLast4

SAP Fields

SalesOrderID (reference) PaymentDocumentID CompanyCode PostingDate Currency Amount ReferenceDocuments (InvoiceID) GLAccountID

Mapping Notes

Cybersource `transactionId` maps to a custom field or reference in SAP Sales Order/Payment Document. `amount` and `currency` are crucial for matching. `status` (e.g., 'settled', 'declined') drives SAP workflow updates. `cardLast4` and `cardType` can be stored for customer service reference, but `token` should not be stored directly in SAP unless securely tokenized again or used as a reference to a secure vault.

Next Steps

See Cybersource + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order Payment & ERP Sync

A customer places an order on an eCommerce platform, initiating a payment through Cybersource. Upon successful payment, the order details, payment status, and customer information are synchronized with the SAP ERP system for sales order creation, fulfillment, and financial accounting.

Integration Steps:

  1. 0 Customer completes checkout, payment initiated via Cybersource.
  2. 1 Cybersource processes payment (Auth/Capture) and sends webhook to iPaaS.
  3. 2 iPaaS maps eCommerce order and Cybersource payment data to SAP Sales Order (A_SalesOrder).
  4. 3 iPaaS creates new or updates existing Business Partner (A_BusinessPartner) in SAP.
  5. 4 SAP processes Sales Order, triggers delivery and invoicing.
  6. 5 Cybersource Settlement Report data is later posted to SAP GL (A_JournalEntry).

Business Outcome

Automated order processing, real-time inventory updates, accurate revenue recognition, improved customer experience.

Frequency

Real-time (payment, order creation), Daily (settlement)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate payment processing and sales order creation, significantly reducing the time from customer purchase to cash realization in SAP. This means faster fulfillment and improved liquidity.
Enhanced Fraud Prevention & Security
Leverage Cybersource Decision Manager's real-time fraud insights directly within your SAP workflows, minimizing financial risk and ensuring PCI DSS compliance through secure tokenization.
Streamlined Financial Reconciliation
Automate the posting of Cybersource settlement reports to SAP's General Ledger, eliminating manual data entry, reducing errors, and accelerating month-end close processes.
Unified Customer Experience
Synchronize customer profiles and payment tokens between Cybersource and SAP Business Partner, enabling consistent billing, one-click purchases, and personalized service.
Operational Efficiency & Cost Savings
Eliminate manual data entry, reduce human errors, and free up valuable resources to focus on strategic initiatives rather than repetitive administrative tasks.
Real-time Business Insights
Gain immediate visibility into payment statuses, financial transactions, and fraud trends, empowering better decision-making and proactive issue resolution.
✨

Accelerated Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate payment processing and sales order creation, significantly reducing the time from customer purchase to cash realization in SAP. This means faster fulfillment and improved liquidity.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Cybersource + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /pts/v2/payments Authorizing and capturing payments for orders. Used for initial payment processing.
POST /pts/v2/payments/{id}/captures To capture a previously authorized payment. Often triggered by SAP Sales Order fulfillment.
POST /pts/v2/payments/{id}/refunds To process full or partial refunds. Initiated from SAP Credit Memo or CRM.
POST /tss/v2/tokens To tokenize sensitive payment card data. Essential for PCI DSS compliance.
POST /dm/v2/decisions Submitting transaction data for fraud screening via Decision Manager.
POST (callback) Webhooks Real-time notifications for transaction status changes (e.g., authorized, captured, settled, declined) and fraud alerts.

⚡ Transformation Logic

  • Currency Conversion: Automatically convert currencies if transactions occur in different currencies than the SAP company code, using predefined exchange rates or external services.
  • Status Mapping: Translate Cybersource payment statuses (e.g., AUTHORIZED, CAPTURED, SETTLED) to corresponding SAP Sales Order or Payment Document statuses.
  • Address Harmonization: Standardize address fields (Street, City, State, Postal Code) to match SAP's format requirements for Business Partners.
  • GL Account Determination: Dynamically determine target SAP GL accounts for different transaction types (sales, refunds, processing fees) based on business rules or AI suggestions.
  • Error Code Interpretation: Translate Cybersource and SAP error codes into user-friendly messages for easier troubleshooting and automated resolution paths.

🛡️ Error Handling

  • Payment Decline: Cybersource declines a payment. iPaaS updates eCommerce order status, does not create SAP Sales Order, notifies customer.
  • SAP Validation Failure: Invalid data sent to SAP. iPaaS logs error, sends to dead-letter queue, alerts IT, potentially retries after data correction.
  • Network Timeout: Temporary connectivity issue. iPaaS retries API call with exponential backoff.
  • Fraud Alert: Cybersource flags transaction. iPaaS holds SAP Sales Order, creates case, notifies fraud team.
Pricing

Simple, transparent pricing for Cybersource + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is Cybersource, and why is integrating it with SAP important?
Cybersource is a comprehensive digital payment management platform offering secure payment processing, fraud prevention, and payment orchestration. Integrating it with SAP is crucial because it automates the flow of payment data into your core ERP, enabling real-time financial reconciliation, accurate sales order processing, unified customer data, and enhanced fraud detection across your entire business. This eliminates manual effort, reduces errors, and speeds up your order-to-cash cycle.

Technology FAQs

▸ How does an iPaaS platform enhance Cybersource-SAP integration?
An iPaaS (Integration Platform as a Service) acts as a central hub for connecting Cybersource and SAP. It provides pre-built connectors, visual workflow builders (low-code/no-code), robust data mapping and transformation engines, and advanced orchestration capabilities. This allows you to build sophisticated, scalable, and resilient integrations that automate end-to-end payment processes, manage data harmonization, and introduce AI-augmented logic, making the combined solution exponentially more valuable and easier to manage.

Technical FAQs

▸ Can I integrate Cybersource with both SAP S/4HANA and SAP ECC?
Yes, our iPaaS solution supports integration with both SAP S/4HANA (cloud and on-premise) and SAP ECC. For S/4HANA Cloud, we leverage modern OData and REST APIs. For on-premise ECC or S/4HANA, we utilize traditional interfaces like BAPIs and RFCs, often secured via the SAP Cloud Connector, allowing you to modernize your legacy SAP landscape.

AI & Automation FAQs

▸ What are the key benefits of using AI with Cybersource-SAP integrations?
AI-augmented integrations bring significant benefits like enhanced fraud detection through predictive analytics and anomaly detection, dynamic payment routing to optimize success rates and costs, automated reconciliation discrepancy resolution, and intelligent exception handling. AI can also provide insights into payment trends and optimize operational efficiency by learning from historical data, reducing manual effort and improving financial accuracy.

Security & Compliance FAQs

▸ How do you ensure PCI DSS compliance when integrating Cybersource with SAP?
PCI DSS compliance is paramount. We achieve this by leveraging Cybersource's secure tokenization services. Raw cardholder data never touches our iPaaS or your SAP system. All integration points are designed to handle only secure payment tokens. We also ensure all API communication uses secure protocols (TLS 1.2+), securely manage API credentials within an iPaaS vault, and implement strict access controls and audit trails.

Data & Entities FAQs

▸ What data entities are typically involved in Cybersource-SAP integrations?
Common entities include Cybersource Payment Transactions (authorizations, captures, refunds), Payment Tokens, Customer Profiles, and Settlement Reports. These are integrated with SAP entities such as Sales Orders, Business Partners (Customers), Invoices, Payments, and General Ledger Accounts. The iPaaS handles the complex mapping and synchronization between these corresponding entities.

Operations FAQs

▸ How do you handle error handling and monitoring for Cybersource-SAP integrations?
Our iPaaS provides centralized error logging with detailed error codes and messages from both Cybersource and SAP. We implement automated retry logic for transient errors and design specific workflows for business-level errors (e.g., insufficient funds, SAP validation failures) to notify relevant teams. Comprehensive dashboards offer real-time monitoring of integration health, transaction volumes, and error rates, with configurable alerts for critical issues.
Implementation Timeline

Go live with Cybersource + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo