Integration Hero
Connect™

Unify Syspro ERP & Cybersource Payments for Unrivaled Efficiency

Automate your entire order-to-cash cycle, enhance fraud protection, and simplify financial reconciliation with a powerful, iPaaS-driven integration.

Get Pricing

See how it works
The Challenge

The Disconnected Reality of ERP and Payment Processing

Businesses relying on manual processes or brittle point-to-point integrations between Syspro and payment gateways face significant challenges that hinder growth and introduce risk.

  • Delayed order fulfillment and customer dissatisfaction due to manual payment processing and order entry into Syspro.
  • Inaccurate financial reporting and reconciliation nightmares caused by disparate payment and ERP data.
  • Increased exposure to fraud and chargebacks without real-time, integrated fraud management.
  • Burden of PCI DSS compliance and secure handling of sensitive cardholder data.
  • Lack of real-time visibility into cash flow and payment statuses across systems.
  • High operational costs associated with manual data entry, error correction, and dispute resolution.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Syspro Cybersource Integration with iPaaS

Our iPaaS-powered integration seamlessly connects Syspro's robust ERP capabilities with Cybersource's advanced payment and fraud management services. This creates a cohesive ecosystem where data flows in real-time, processes are automated end-to-end, and financial accuracy is guaranteed.

  • Real-time Payment Processing & Sales Order Creation (eCommerce to Syspro)
  • Automated Refund and Void Management
  • Daily Settlement Report Reconciliation to Syspro GL
  • Advanced Fraud Detection & Workflow Orchestration (Cybersource Decision Manager)
  • Secure Tokenization for PCI DSS Compliance
Implementation Timeline

Go live with Cybersource + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Payment Processing & Sales Order Creation (eCommerce to Syspro)
  • Automated Refund and Void Management
  • Daily Settlement Report Reconciliation to Syspro GL
  • Advanced Fraud Detection & Workflow Orchestration (Cybersource Decision Manager)
  • Secure Tokenization for PCI DSS Compliance
  • Unified Customer Payment Profile Synchronization
  • Subscription Billing & Dunning Management Support

Syspro Cybersource Integration: Technical Deep Dive

The integration between Syspro and Cybersource is architected for maximum efficiency, security, and scalability. Leveraging a modern iPaaS, it orchestrates complex data flows, ensuring real-time synchronization and robust error handling across your ERP and payment ecosystem.

Data Flow Steps

Authentication & Connection: Securely establish connections using Syspro's token-based authentication/API keys and Cybersource's HTTP Signature/OAuth 2.0 via iPaaS connectors.

Event Triggering: Utilize Cybersource webhooks for real-time payment status updates, fraud decisions, and chargebacks. For Syspro, changes can be captured via APIs or database triggers, or scheduled polling for less time-sensitive data.

Data Mapping & Transformation: iPaaS visually maps and transforms data fields between disparate Syspro and Cybersource entities (e.g., eCommerce Order to Syspro Sales Order, Cybersource Payment Transaction to Syspro Payment).

Business Logic & Validation: Apply conditional logic and validation rules within the iPaaS to ensure data integrity before posting to either system (e.g., validate customer credit limits in Syspro before payment capture).

Transaction Orchestration: Sequence API calls to both systems to ensure atomic operations (e.g., Cybersource payment capture followed by Syspro Sales Order creation).

Error Handling & Retries: Implement intelligent retry mechanisms with exponential backoff for transient API failures. Route persistent errors to dead-letter queues for review and re-processing.

Logging & Monitoring: Comprehensive logging of all transactions and API interactions. Real-time dashboards and alerts for operational oversight and proactive issue resolution.

Deployment & Governance: Utilize iPaaS's CI/CD capabilities for controlled deployment across Dev, QA, and Production environments, with version control and rollback options.

Data Touchpoints

Syspro: Customer, Vendor, Product/Item, Sales Order, Purchase Order, Inventory Record, Invoice (AR/AP), Payment, General Ledger Entry, Shipment.
Cybersource: Payment Transaction, Order, Customer Profile, Refund, Authorization, Capture, Settlement Batch, Fraud Case, Subscription.

"eCommerce Platform -> (Order/Payment Details) -> iPaaS -> (Payment Request) -> Cybersource -> (Payment Status/Token/Fraud Decision) -> iPaaS -> (Sales Order/Customer/Payment/Invoice) -> Syspro. Bidirectional: Syspro (Refund/Credit Memo) -> iPaaS -> (Refund Request) -> Cybersource. Daily: Cybersource (Settlement Report) -> iPaaS -> (GL Entries) -> Syspro."

Pricing

Simple, transparent pricing for Cybersource + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

Seamless data flow between Syspro and Cybersource relies on precise mapping of core business entities. Our iPaaS provides visual tools and AI assistance to ensure accurate, consistent, and validated data exchange.

Sales Order (Syspro) / Order (Cybersource)

The customer's purchase request, originating from an eCommerce platform, processed by Cybersource, and finalized in Syspro.

Cybersource Fields

OrderNumber CustomerCode OrderDate ShipToAddress BillToAddress OrderTotal OrderStatus LineItems (StockCode, Quantity, UnitPrice, Discount)

Syspro Fields

orderId totalAmount currency customerEmail billingAddress shippingAddress lineItems status paymentMethodUsed merchantReferenceCode (maps to OrderNumber)

Mapping Notes

Syspro's `OrderNumber` is typically mapped to Cybersource's `merchantReferenceCode` for traceability. Line item details (SKU, quantity, price) require careful mapping from eCommerce -> Cybersource (for payment context) -> Syspro. `OrderStatus` in Syspro needs to be updated based on Cybersource payment and fraud outcomes.

Next Steps

See Cybersource + Syspro integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation with Payment Processing

A customer purchases goods on your online store. The iPaaS captures the order, sends payment details to Cybersource for authorization and capture, and upon success, creates a sales order in Syspro. Inventory levels are updated, and an AR Invoice is generated, with payment status synchronized back. Fraud checks are performed in real-time by Cybersource.

Integration Steps:

  1. 0 Customer completes checkout on eCommerce platform.
  2. 1 eCommerce platform sends order and payment details to iPaaS.
  3. 2 iPaaS orchestrates payment authorization and capture with Cybersource (using `/payments/v1/payments`).
  4. 3 Cybersource processes payment, applies fraud rules (Decision Manager), and returns a transaction ID and status.
  5. 4 iPaaS receives Cybersource response, maps data, and creates a Sales Order in Syspro (using `/APIServices/SalesOrderService/AddSalesOrder`).
  6. 5 iPaaS updates Syspro Customer record (if new) or links to existing (using `/APIServices/CustomerService/AddCustomer`).
  7. 6 Syspro updates Inventory Records (using `/APIServices/InventoryService/GetStockBalance` for verification and subsequent deductions).
  8. 7 An AR Invoice is generated in Syspro, linked to the Sales Order and Payment (using Syspro's internal invoicing logic).
  9. 8 Payment status in Syspro is updated to 'Paid' or 'Captured', referencing Cybersource's transaction ID.
  10. 9 Order status and tracking information (from Syspro Shipment) are synced back to the eCommerce platform.

Business Outcome

Real-time order processing, minimized payment failures, accurate inventory management, instant revenue recognition, and a seamless customer experience.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerate Order-to-Cash Cycle
Automate sales order creation in Syspro directly from Cybersource-processed payments, reducing manual entry and speeding up fulfillment.
Enhance Financial Accuracy & Reconciliation
Automate the daily reconciliation of Cybersource settlement reports with Syspro's General Ledger, minimizing manual errors and closing books faster.
Strengthen Fraud Protection
Integrate Cybersource Decision Manager to trigger real-time fraud alerts and automated workflows in Syspro, mitigating financial risk.
Simplify PCI DSS Compliance
Leverage Cybersource's tokenization services to prevent sensitive card data from touching your Syspro environment, reducing your PCI scope.
Gain Real-time Financial Visibility
Access up-to-the-minute payment statuses, refund details, and settlement data directly within Syspro, enabling informed financial decisions.
Boost Operational Efficiency
Eliminate manual data entry and repetitive tasks across sales, finance, and customer service teams, freeing up resources for strategic initiatives.
✨

Accelerate Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate sales order creation in Syspro directly from Cybersource-processed payments, reducing manual entry and speeding up fulfillment.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Cybersource + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /APIServices/SalesOrderService/AddSalesOrder Creates new sales orders in Syspro, crucial for eCommerce order fulfillment post-payment.
GET /APIServices/InventoryService/GetStockBalance Retrieves real-time inventory levels, vital for eCommerce availability and order validation.
POST /APIServices/CustomerService/AddCustomer Creates new customer records or updates existing ones in Syspro from various sources.
POST /APIServices/GLJournalService/AddJournalEntry Posts financial transactions directly to the General Ledger, used for payment reconciliation.
POST /APIServices/APInvoiceService/AddAPInvoice Creates Accounts Payable invoices, if Cybersource fees or chargebacks need to be accounted for as AP.
POST /APIServices/SalesOrderService/UpdateSalesOrder Updates existing sales orders (e.g., status changes, adding tracking info).

⚡ Transformation Logic

  • Currency Conversion: Automatically convert currencies if Syspro and Cybersource operate with different base currencies.
  • Address Harmonization: Standardize address formats for consistency between systems.
  • Status Mapping: Translate Cybersource `status` and `reasonCode` values into appropriate Syspro `OrderStatus` or `PaymentStatus` values.
  • Line Item Aggregation: Aggregate eCommerce line item details for Syspro Sales Orders and Cybersource payment requests.
  • Settlement Categorization: Parse Cybersource settlement reports to categorize gross sales, refunds, fees, and chargebacks into specific Syspro General Ledger `AccountCode`s.
  • Token Management: Extract and securely store `cybersourceTokenId` in Syspro (or linked CRM) for recurring payments, ensuring raw card data is never stored.

🛡️ Error Handling

  • Syspro API Unavailable: iPaaS retries with exponential backoff; if persistent, alerts IT.
  • Cybersource Payment Gateway Timeout: iPaaS retries; if persistent, flags order for manual review and customer notification.
  • Invalid Syspro Customer Code: iPaaS attempts to create new customer or routes to DLQ for data correction.
  • Fraud Transaction Rejected by Cybersource: iPaaS voids payment, cancels Syspro Sales Order, and notifies customer.
  • Mismatched Settlement Totals: iPaaS alerts finance team with detailed discrepancy report for manual reconciliation.
Pricing

Simple, transparent pricing for Cybersource + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Syspro with Cybersource?
The primary benefit is achieving end-to-end automation of your order-to-cash cycle, enabling real-time payment processing, enhanced fraud protection, and automated financial reconciliation directly within Syspro. This reduces manual effort, minimizes errors, and improves cash flow visibility.

Security FAQs

▸ How does this integration handle PCI DSS compliance?
The integration leverages Cybersource's tokenization services (Token Management Service) to ensure that sensitive cardholder data never touches your Syspro environment or internal systems. Only secure, non-sensitive tokens are transmitted and stored, significantly reducing your PCI DSS scope and enhancing security.

Fraud Management FAQs

▸ Can the integration manage fraud prevention with Cybersource Decision Manager?
Absolutely. The iPaaS directly integrates with Cybersource Decision Manager. Real-time fraud decisions are received via webhooks, triggering automated workflows to hold or cancel orders in Syspro, notify fraud analysts, or even leverage AI for further risk assessment, ensuring proactive fraud management.

Error Handling FAQs

▸ What happens if a Cybersource payment fails?
If a Cybersource payment fails, the iPaaS captures the error details, logs them, and can trigger automated retry logic for transient issues. For persistent failures, it can route the transaction to a 'dead-letter queue' for manual review, notify relevant teams, and update the Syspro Sales Order status accordingly.

Financials FAQs

▸ How does the integration automate financial reconciliation between Cybersource and Syspro?
The iPaaS automatically downloads daily settlement reports from Cybersource, parses the aggregated data (gross sales, refunds, fees, chargebacks), and transforms it into structured General Ledger entries for Syspro. These entries are then automatically posted to Syspro's GL, streamlining daily reconciliation and reducing manual accounting effort.

iPaaS FAQs

▸ Is low-code/no-code available for customizing Syspro-Cybersource workflows?
Yes, our iPaaS offers a powerful low-code/no-code environment. Business users and citizen integrators can use a visual drag-and-drop interface to design, customize, and deploy complex workflows, data mappings, and business rules without requiring extensive coding knowledge, accelerating agility.

AI Capabilities FAQs

▸ How does AI assist in the Syspro Cybersource integration?
AI enhances the integration by providing intelligent data mapping suggestions, detecting anomalies in financial transactions or order data, suggesting automated error resolutions, and helping to generate initial integration flow drafts. This moves beyond basic automation to intelligent operations, improving data quality and efficiency.

Use Cases FAQs

▸ Can this integration support recurring payments and subscriptions?
Yes, by leveraging Cybersource's Token Management Service, the integration securely stores customer payment tokens. The iPaaS can then orchestrate automated recurring payment attempts for subscriptions, manage dunning workflows for failed payments, and update subscription statuses in Syspro or a linked billing system.
Implementation Timeline

Go live with Cybersource + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + Syspro integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo