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Unify Your Financial Operations: Seamless TIMS & Cybersource Integration

Automate payment processing, accelerate financial reconciliation, and enhance fraud detection by connecting your TIMS ERP with Cybersource, powered by intelligent iPaaS.

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The Challenge

The Disconnect Between Payments, ERP, and Financial Operations

Manual processes, fragmented data, and delayed information flow between your TIMS ERP and Cybersource payment gateway create significant operational bottlenecks. This disconnect hinders efficiency, compromises financial accuracy, and exposes your business to unnecessary risks.

  • Manual data entry and reconciliation of payment transactions into TIMS.
  • Delayed or inaccurate inventory updates following eCommerce sales.
  • Inefficient refund, void, and chargeback management across systems.
  • Time-consuming daily settlement reconciliation, delaying financial close.
  • Lack of real-time visibility into payment statuses and fraud alerts.
  • Fragmented customer payment profiles hindering recurring billing and one-click checkout.
  • Increased risk of human error, data discrepancies, and compliance issues.
Integration Diagram
Solution Illustration
The Solution

Intelligent Automation: Bridging TIMS & Cybersource with iPaaS

Our intelligent iPaaS solution seamlessly connects TIMS ERP with Cybersource's payment and fraud management capabilities. This integration orchestrates secure, real-time data flow across your financial operations, automating critical workflows from the moment a customer pays to the final general ledger posting, all while enhancing security and accuracy.

  • Bi-directional synchronization of Customer and Order data.
  • Real-time payment authorization, capture, and status updates.
  • Automated sales order creation and inventory allocation in TIMS.
  • Secure tokenization of payment methods via Cybersource's TMS.
  • AI-enhanced fraud alert integration and automated response workflows.
Implementation Timeline

Go live with Cybersource + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional synchronization of Customer and Order data.
  • Real-time payment authorization, capture, and status updates.
  • Automated sales order creation and inventory allocation in TIMS.
  • Secure tokenization of payment methods via Cybersource's TMS.
  • AI-enhanced fraud alert integration and automated response workflows.
  • Automated daily Cybersource settlement reconciliation to TIMS GL.
  • Streamlined refund, void, and chargeback management.
  • Comprehensive audit trails for all transactions and data movements.

Technical Integration: TIMS & Cybersource Connectivity

This integration leverages a robust iPaaS as the central orchestration layer, connecting TIMS's comprehensive ERP capabilities with Cybersource's secure payment processing and fraud management services. The architecture prioritizes real-time, event-driven data exchange for critical workflows and efficient batch processing for reconciliation, ensuring data consistency and operational resilience.

Data Flow Steps

Connectors & Authentication: Establish secure, authenticated connections to TIMS APIs (supporting OAuth 2.0 and API Keys) and Cybersource APIs (using HTTP Signature and OAuth 2.0). The iPaaS securely manages and rotates credentials.

Event Triggers: Configure webhooks from Cybersource (e.g., payment success/failure, fraud decisions, refunds, chargebacks) and TIMS (e.g., new sales order, inventory change) to initiate real-time, event-driven workflows.

Data Extraction: Programmatically pull relevant data from source systems, such as eCommerce order details, Cybersource settlement reports, or TIMS inventory updates.

Transformation & Harmonization: Utilize the iPaaS's visual mapping engine, augmented by AI, to standardize data formats, cleanse, enrich, and validate data between disparate TIMS and Cybersource schemas. This includes currency conversion, address standardization, and status mapping.

Business Logic & Orchestration: Apply conditional logic, routing rules, and custom calculations within the iPaaS workflow to automate complex business processes (e.g., conditional GL account posting, fraud-based order holds).

Data Loading: Push transformed and validated data to the target system via its APIs (e.g., creating a Sales Order in TIMS, processing a refund in Cybersource, posting GL entries in TIMS).

Error Handling & Monitoring: Implement robust retry mechanisms with exponential backoff, dead-letter queues for persistent errors, and centralized logging with proactive alerts to ensure data integrity and system uptime.

Data Touchpoints

TIMS: Customer, Product/Item, Sales Order, Invoice, Payment, General Ledger Entry, Inventory Item/Stock, Shipment/Fulfillment, Purchase Order.
Cybersource: Payment Transaction, Order, Customer Profile, Refund, Authorization, Capture, Settlement Batch, Fraud Case, Subscription.

"eCommerce Order & Customer Data → [Cybersource (Payment & Fraud)] → Payment Status & Fraud Decision Webhook → [iPaaS (Central Orchestration Hub)] → Create/Update Customer & Sales Order → [TIMS] → Inventory Update → [iPaaS] → Daily Settlement Report Pull → [Cybersource] → Transform & Post GL Entries → [TIMS] → [iPaaS Monitoring & Alerting]"

Pricing

Simple, transparent pricing for Cybersource + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Cybersource

Integrating Cybersource fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

The integration focuses on harmonizing critical business entities, ensuring a consistent and accurate flow of information between TIMS and Cybersource. Our iPaaS provides visual mapping tools, augmented by AI, to handle complex transformations and data validation, reducing setup time and improving data quality.

Customer

Synchronize customer master data, including billing/shipping addresses and payment terms, while securely linking Cybersource payment tokens for recurring payments.

Cybersource Fields

CustomerID (TIMS internal) ExternalID (from CRM/eCommerce) CompanyName/FirstName LastName Email Phone BillingAddress ShippingAddress PaymentTerms CreditLimit

TIMS Fields

customerId firstName lastName email billingAddress cybersourceTokenId

Mapping Notes

`ExternalID` in TIMS often stores the `customerId` from Cybersource or eCommerce for cross-reference. The `cybersourceTokenId` (from Cybersource's Token Management Service) is securely stored in TIMS or a linked CRM/vault, not raw card data.

Next Steps

See Cybersource + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation with AI Fraud Screening

Streamline the entire sales process from customer payment to sales order creation and inventory allocation in TIMS, with real-time fraud assessment by Cybersource.

Integration Steps:

  1. 0 Customer places order on eCommerce platform.
  2. 1 eCommerce sends payment request to Cybersource for authorization/capture and fraud screening.
  3. 2 Cybersource processes payment and returns fraud decision.
  4. 3 Cybersource webhook notifies iPaaS of payment and fraud status.
  5. 4 iPaaS creates/updates Customer record in TIMS (if not exists).
  6. 5 iPaaS creates Sales Order in TIMS, linking Cybersource transaction ID.
  7. 6 TIMS allocates inventory for the Sales Order.
  8. 7 If fraud is flagged by Cybersource, iPaaS holds the order in TIMS and alerts a fraud analyst for review, potentially leveraging AI for further risk assessment.

Business Outcome

Expedited order fulfillment, reduced manual data entry, proactive fraud mitigation, accurate real-time inventory levels, and improved customer experience.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate sales order creation, payment application, and inventory updates, significantly reducing manual processing time and accelerating revenue recognition.
Enhanced Financial Accuracy & Compliance
Eliminate manual errors in payment reconciliation and GL posting, ensuring data integrity, PCI DSS compliance, and a strong audit trail for all transactions.
Proactive Fraud Prevention
Leverage Cybersource Decision Manager insights directly within TIMS workflows, enabling real-time fraud detection and automated responses to minimize losses.
Real-time Financial Visibility
Gain immediate, accurate insights into payment statuses, sales, and inventory levels across all channels, empowering faster, data-driven decision-making.
Reduced Operational Costs
Automate time-consuming manual tasks like data entry, reconciliation, and refund processing, freeing up your finance and operations teams for strategic work.
Improved Customer Experience
Offer seamless payment options, faster order fulfillment, secure recurring billing, and efficient refund processing, leading to higher customer satisfaction and loyalty.
Scalable Growth & Agility
Easily expand to new sales channels, payment methods, or business models without re-coding, ensuring your financial infrastructure supports future growth and market changes.
✨

Accelerated Order-to-Cash Cycle

60% Faster Processing

📋 What You Get

Automate sales order creation, payment application, and inventory updates, significantly reducing manual processing time and accelerating revenue recognition.

💼 Business Impact

This benefit directly contributes to 60% improvement in Faster Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Cybersource + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/sales_orders Create new sales orders in TIMS from eCommerce or CRM systems, often triggered by a successful Cybersource payment.
GET /api/v1/sales_orders/{id} Retrieve specific sales order details, including line items and status, for fulfillment systems or status updates.
PUT /api/v1/inventory/{sku}/quantity Update inventory levels for specific SKUs in TIMS, typically after a sales order is placed or for manual adjustments.
GET /api/v1/inventory/{sku} Retrieve current inventory levels for a specific SKU from TIMS for eCommerce platforms or WMS.
POST /api/v1/customers Create new customer records in TIMS from CRM or eCommerce systems, ensuring a unified customer master.
PUT /api/v1/customers/{id} Update existing customer records in TIMS, ensuring master data synchronization and consistent profiles.
POST /api/v1/invoices Create new invoices in TIMS, usually after sales order fulfillment or service delivery, to initiate billing.
POST /api/v1/payments Record incoming payments in TIMS and apply them to outstanding invoices, often from Cybersource transactions.
GET /api/v1/products Retrieve product catalog details, including pricing and attributes, from TIMS for eCommerce or PIM systems.
POST /api/v1/generalledgerentries Post journal entries directly to the TIMS General Ledger for financial adjustments or system-generated transactions, like settlement reconciliation.

⚡ Transformation Logic

  • Currency Conversion: Automatically convert transaction amounts between different currencies if applicable, ensuring consistency in TIMS.
  • Address Standardization: Cleanse, validate, and format customer billing and shipping addresses for consistency across systems.
  • Status Mapping: Map Cybersource payment statuses (e.g., 'AUTHORIZED', 'CAPTURED', 'DECLINED') and fraud decisions to corresponding TIMS order/payment statuses.
  • GL Account Derivation: Dynamically assign specific TIMS General Ledger `AccountID`s based on the type of transaction (e.g., sales revenue, payment processing fees, refunds, chargebacks) within the settlement batch.
  • Custom Field Mapping: Support mapping of custom fields from eCommerce or other source systems to TIMS custom fields, and pass custom data to Cybersource via `merchantDefinedData` for enhanced reporting and fraud analysis.
  • Data Enrichment: Enrich data with additional information (e.g., TIMS `CustomerID` for Cybersource transactions, eCommerce order notes for TIMS sales orders).

🛡️ Error Handling

  • Transient API Failures: Network timeouts, temporary service unavailability from TIMS or Cybersource. Handled by automated retries with exponential backoff.
  • Data Validation Errors: Invalid data formats, missing required fields, logical inconsistencies (e.g., negative amounts). Routed to dead-letter queues for review and correction.
  • Duplicate Transactions: Attempting to create an already existing sales order or payment. Handled by idempotent API calls or custom deduplication logic in iPaaS.
  • Authentication Failures: Expired tokens, invalid API keys. Trigger immediate alerts for credential updates.
  • Rate Limit Exceeded: Too many API requests within a short period. Handled by throttling, queuing, and parallelization within the iPaaS.
  • Business Logic Errors: Incorrect GL account mapping, faulty conditional routing. Identified through monitoring and potentially flagged by AI anomaly detection.
Pricing

Simple, transparent pricing for Cybersource + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Workflow Automation FAQs

▸ How does this integration automate the order-to-cash process between TIMS and Cybersource?
When an eCommerce order is placed and payment is successfully processed by Cybersource, our iPaaS solution automatically creates a sales order in TIMS, updates inventory levels, and later reconciles the payment against the invoice in TIMS. This automates the entire order-to-cash cycle, eliminating manual data entry and accelerating revenue recognition.

Security & Compliance FAQs

▸ Is this integration PCI DSS compliant for sensitive payment data?
Absolutely. The integration leverages Cybersource's robust tokenization services (Secure Acceptance, Token Management Service). This ensures that raw cardholder data never touches your internal systems or the iPaaS. Only secure, non-sensitive tokens are exchanged and stored, significantly reducing your PCI DSS scope and compliance burden.

AI & Fraud FAQs

▸ How does AI enhance fraud management with TIMS and Cybersource?
AI-powered iPaaS capabilities can ingest real-time fraud decisions from Cybersource Decision Manager via webhooks. It can then automatically trigger actions in TIMS (e.g., hold suspicious orders, flag customer accounts), notify fraud analysts via communication tools, or even leverage AI to further assess risk and automate a response, creating a more proactive and efficient fraud defense system.

Financial Reconciliation FAQs

▸ Can I reconcile daily Cybersource settlements with TIMS General Ledger automatically?
Yes, this is a core capability of the integration. The iPaaS is configured to automatically download and parse daily settlement reports from Cybersource. It then intelligently transforms this aggregated data (gross sales, refunds, fees, chargebacks) into appropriate journal entries and posts them directly to your TIMS General Ledger, dramatically streamlining your financial close process and improving accuracy.

Data Synchronization FAQs

▸ What types of data can be synchronized between TIMS and Cybersource?
Virtually any data within TIMS and Cybersource relevant to financial operations can be synchronized. Common entities include Customer profiles, Product/Item details, Sales Orders, Invoices, Payments, Inventory levels, and General Ledger entries. The iPaaS ensures consistent, real-time synchronization of these critical data points based on your specific business needs.

iPaaS & Low-Code FAQs

▸ How does low-code/no-code help manage this integration?
Low-code/no-code tools within our iPaaS empower business users (e.g., finance, operations managers) to visually design, deploy, and modify integration workflows without writing extensive code. This reduces reliance on IT, accelerates agility for new business requirements, and allows for rapid adaptation to changing payment processes or sales channels.

Security FAQs

▸ What are the key security considerations for this integration?
Beyond PCI DSS compliance and tokenization, critical security considerations include robust API authentication (OAuth 2.0, HTTP Signature) for both systems, enforcing TLS 1.2+ encryption for all data in transit, applying the principle of least privilege to integration user accounts, maintaining comprehensive audit trails, and implementing input validation to prevent injection attacks. Our iPaaS provides these features natively.

Performance & Scalability FAQs

▸ Can this integration handle high volumes of eCommerce transactions?
Yes. The iPaaS architecture is specifically designed for scalability and high performance. It leverages asynchronous processing with message queues, intelligent batching for bulk operations, and parallel execution of independent transactions. This ensures that the integration can efficiently handle high transaction volumes while adhering to both TIMS and Cybersource API rate limits, guaranteeing uninterrupted service.
Implementation Timeline

Go live with Cybersource + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Cybersource and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Cybersource + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Cybersource + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Cybersource + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo