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Unify eBay Sales & Epicor ERP: Real-time Commerce & Operations

Automate order processing, synchronize inventory, and streamline fulfillment between eBay and Epicor for unparalleled efficiency and growth.

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The Challenge

The Disconnect: Manual eBay Operations vs. Epicor Efficiency

Managing your eBay marketplace presence independently from your Epicor ERP creates significant operational hurdles. This disconnect leads to inefficiencies, data inaccuracies, and missed opportunities, hindering your ability to scale and deliver exceptional customer experiences.

  • Manual Order Entry: Time-consuming and error-prone process of manually transferring eBay orders into Epicor Sales Orders.
  • Outdated Inventory: Risk of overselling or underselling on eBay due to delayed or inaccurate stock updates from Epicor.
  • Fragmented Product Data: Inconsistent product information between Epicor's Part Master and eBay listings, leading to poor listing quality.
  • Delayed Financial Reconciliation: Manual processing of eBay transactions and refunds into Epicor AR, delaying financial close and increasing audit risk.
  • Inefficient Customer Service: Lack of centralized view for buyer messages and order history across systems.
  • Scalability Challenges: Difficulty handling peak sales volumes or expanding product catalogs without a robust, automated integration.
Integration Diagram
Solution Illustration
The Solution

Seamless Connectivity: Your eBay & Epicor Integration Solution

Our iPaaS-powered solution provides a robust, scalable, and intelligent bridge between eBay's dynamic marketplace and your Epicor ERP. By automating key workflows, we ensure real-time data synchronization, eliminate manual errors, and empower your business with a unified view of your eCommerce operations.

  • Pre-built Connectors for eBay & Epicor APIs
  • Visual Low-Code Workflow Designer
  • AI-Assisted Data Mapping & Transformation
  • Event-Driven Real-time Sync Capabilities
  • Comprehensive Error Handling & Monitoring
Implementation Timeline

Go live with Ebay + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Ebay and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Ebay + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for eBay & Epicor APIs
  • Visual Low-Code Workflow Designer
  • AI-Assisted Data Mapping & Transformation
  • Event-Driven Real-time Sync Capabilities
  • Comprehensive Error Handling & Monitoring
  • Scalable Cloud-Native Architecture

Technical Integration Overview: Connecting eBay and Epicor

This integration leverages an iPaaS to establish a robust, API-first connection between eBay's comprehensive marketplace APIs and Epicor's powerful RESTful APIs. It orchestrates data exchange, applies business logic, and ensures data integrity across both systems.

Data Flow Steps

API Connectivity: Securely connect to eBay's Sell APIs (Fulfillment, Inventory, Listing) and Epicor Kinetic's REST APIs (SalesOrderSvc, PartSvc, CustomerSvc, etc.) via pre-built iPaaS connectors.

Event-Driven Architecture: Configure eBay webhooks for real-time notifications (new orders, refunds) and Epicor Business Process Management (BPM) triggers for inventory or product changes.

Data Transformation & Mapping: Utilize the iPaaS's visual mapping canvas to define how data fields from eBay entities (e.g., Order, Item) correspond to Epicor entities (e.g., SalesOrder, Part). Apply necessary transformations (e.g., currency conversion, unit of measure conversions).

Workflow Orchestration: Design multi-step workflows that dictate the sequence of operations, error handling, and conditional logic (e.g., if inventory < 0, do not list on eBay).

Error Handling & Monitoring: Implement robust error handling with automatic retries, dead-letter queues for failed messages, and real-time alerts. Monitor integration health and data flow via dashboards.

Deployment & Governance: Promote integration flows through Dev, QA, and Production environments with version control and audit trails, ensuring stability and compliance.

Data Touchpoints

eBay Order (Order, LineItems, Buyer) <-> Epicor SalesOrder (OrderNum, OrderDtl, Customer)
eBay InventoryItem/Item/Listing (SKU, quantity, price, description) <-> Epicor Part (PartNum, OnHandQty, UnitPrice, PartDescription)
eBay Buyer (userId, primaryPostalAddress) <-> Epicor Customer (CustNum, Name, Address)
eBay Refund (refundId, refundAmount, originalOrderId) <-> Epicor Invoice (AR Invoice / Credit Memo)
eBay Shipment (trackingNumber, shippingCarrierName) <-> Epicor SalesOrder (Shipment updates)

"eBay (Webhooks for Orders/Refunds) <-> iPaaS (Connectors, Data Mapping, Transformation, Workflow Orchestration) <-> Epicor (REST APIs for Sales Orders/Parts, BPM for Inventory Updates)"

Pricing

Simple, transparent pricing for Ebay + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Ebay

Integrating Ebay fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

The integration focuses on synchronizing critical business entities between eBay and Epicor. Our iPaaS provides intelligent mapping capabilities to ensure accurate and consistent data flow.

Order / SalesOrder

Represents a completed transaction on eBay and its corresponding sales record in Epicor.

Ebay Fields

orderId creationDate pricingSummary buyer lineItems shippingServiceSelected orderFulfillmentStatus paymentStatus

Epicor Fields

OrderNum OrderDate CustNum ShipToNum PONum OrderAmt OrderStatus OrderDtl (PartNum, OrderQty, UnitPrice)

Mapping Notes

eBay `orderId` often maps to Epicor `PONum` or a custom external order ID field. `lineItems` require detailed mapping to Epicor `OrderDtl` for `PartNum`, `OrderQty`, and `UnitPrice`. Buyer details map to Epicor `Customer` or `ShipTo`.

Next Steps

See Ebay + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eBay Order-to-Epicor Sales Order Fulfillment

Seamlessly transfer new eBay orders, including buyer details and line items, directly into Epicor Sales Order Entry. This triggers immediate inventory allocation and fulfillment processes, with shipping updates automatically sent back to eBay.

Integration Steps:

  1. 0 eBay buyer places an order.
  2. 1 iPaaS webhook captures the new eBay order event (Order entity).
  3. 2 Order data is transformed and validated against Epicor business rules.
  4. 3 A new SalesOrder (Erp.BO.SalesOrderSvc/SalesOrders) is created in Epicor.
  5. 4 Epicor processes the SalesOrder, initiating warehouse fulfillment.
  6. 5 Once shipped from Epicor, tracking details (Shipment entity) are sent back to eBay to update order status.

Business Outcome

Accelerated order-to-shipment cycle, reduced manual data entry errors, and improved customer communication with real-time tracking.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate order flow from eBay to Epicor, drastically reducing processing times and enabling faster shipping.
Eliminate Overselling & Stockouts
Achieve real-time inventory synchronization between Epicor and eBay, ensuring accurate stock levels and preventing costly errors.
Enhanced Data Accuracy
Automate data transfer and leverage AI for validation, minimizing manual errors across orders, products, and financials.
Streamlined Financial Reconciliation
Automate the posting of eBay sales and refunds directly into Epicor AR/GL, improving financial transparency and accelerating month-end close.
Scalable eCommerce Growth
Build a robust foundation that supports increased sales volumes and expanded product catalogs without overwhelming your operational teams.
Improved Customer Satisfaction
Deliver faster order processing, accurate shipments, and timely communication, leading to higher buyer ratings and loyalty on eBay.
Reduced Operational Costs
By automating repetitive tasks and reducing errors, your team can focus on higher-value activities, leading to significant cost savings.
✨

Accelerated Order Fulfillment

80% Reduction in order processing time

📋 What You Get

Automate order flow from eBay to Epicor, drastically reducing processing times and enabling faster shipping.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in order processing time, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Ebay + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Ebay and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Ebay + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST /sell/fulfillment/v1/order Retrieve detailed order information, manage fulfillment, and update order status for sales on eBay. Critical for order synchronization and shipping updates.
GET, POST, PUT, DELETE /sell/inventory/v1/inventory_item Manage inventory items, including quantity, pricing, product details, and associating them with listings. Essential for real-time inventory sync from Epicor.
GET, POST, PUT, DELETE /sell/listing/v1/listing Create, revise, end, or retrieve details about active or ended eBay listings. Used for product master data synchronization from Epicor.
GET, POST, PUT /sell/account/v1/payment_policy Manage payment policies. Relevant for initial setup or policy changes affecting new listings.
GET /sell/analytics/v1/traffic_report Retrieve sales and traffic performance data. Useful for analytics integration and reporting.
GET, POST /sell/negotiation/v1/offer Manage offers. Can be integrated for advanced pricing strategies or customer interaction.

⚡ Transformation Logic

  • Field Mapping: Direct 1:1, 1:many, or many:1 mapping of fields (e.g., eBay 'buyer.primaryPostalAddress' to Epicor 'Customer.Address1, City, State, Zip').
  • Data Type Conversion: Converting strings to numbers, dates to specific formats.
  • Conditional Logic: Applying rules based on data values (e.g., if eBay 'paymentStatus' is 'PAID', then set Epicor 'SalesOrder.OrderStatus' to 'Open').
  • Value Lookups: Translating codes (e.g., eBay `shippingServiceSelected` to Epicor `ShipViaCode`).
  • Aggregation/Splitting: Combining multiple eBay line items into Epicor `OrderDtl` or vice-versa.
  • Calculations: Applying taxes, discounts, or freight charges based on Epicor logic to eBay order totals.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically retries with exponential backoff.
  • Invalid Data Format: Data validation catches issues, routes to dead-letter queue.
  • System Downtime: Circuit breakers prevent overwhelming the down system; messages queued for retry.
  • Business Logic Violation: Workflow halts, alerts triggered, manual review required (e.g., attempting to sell out-of-stock item).
  • Authentication Failure: Alerts triggered, secure credential rotation initiated.
Pricing

Simple, transparent pricing for Ebay + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate eBay with my Epicor ERP system?
The most effective way is through a modern iPaaS (Integration Platform as a Service). An iPaaS provides pre-built connectors for both eBay and Epicor, robust mapping engines, and orchestration capabilities to seamlessly synchronize data like orders, inventory, and product listings in real-time. This approach ensures scalability, reduced manual effort, and leverages both systems' APIs efficiently.

Product & Inventory FAQs

▸ Can I automate product listing and inventory updates from Epicor to eBay?
Absolutely. With an iPaaS, you can automate the entire product lifecycle. This includes creating new listings on eBay directly from your Epicor Part Master, updating inventory levels in real-time from Epicor's OnHandQty, and even dynamically adjusting pricing. This significantly reduces manual errors and ensures your eBay store is always up-to-date with Epicor's master data.

AI & Automation FAQs

▸ How does AI enhance eBay-Epicor integrations?
AI can significantly augment eBay-Epicor integrations by enabling intelligent data mapping suggestions, predictive inventory management, automated anomaly detection in transaction flows, and smart routing of customer service inquiries. It adds a layer of intelligence to your automated workflows, improving efficiency, accuracy, and decision-making beyond simple automation.

Performance & Technical FAQs

▸ How does the integration handle eBay's API rate limits and Epicor's throughput?
Our iPaaS is designed to manage API rate limits for both systems. It implements strategies like intelligent queuing, batch processing for non-real-time updates, exponential backoff for retries, and monitors rate limit headers to dynamically adjust call frequency. This ensures continuous operation without exceeding limits and optimizes throughput for both eBay and Epicor APIs.

Low-Code FAQs

▸ Is low-code/no-code suitable for complex eBay-Epicor workflows?
Yes, modern low-code/no-code iPaaS platforms are highly capable of handling complex eBay-Epicor workflows. They allow business users and analysts to visually design and manage integrations for tasks like order fulfillment, returns processing, and even custom reporting, freeing up IT resources. For highly complex logic, low-code platforms often allow custom code extensions.

Data Management FAQs

▸ How do I ensure data consistency between eBay and Epicor?
Data consistency is achieved through robust data mapping and transformation within your iPaaS. This involves defining clear rules for how fields from eBay (e.g., order status, product attributes) map to corresponding fields in Epicor (e.g., SalesOrder status, Part attributes). Real-time, event-driven integrations further ensure that data is synchronized immediately, minimizing discrepancies. AI also aids in validating and cleansing data during sync.

Security & Compliance FAQs

▸ What security considerations are important for eBay-Epicor integrations?
Key security considerations include secure management of API keys and OAuth tokens, encryption of sensitive data (PII) in transit (HTTPS/TLS) and at rest, implementing least privilege access for integration users in Epicor, and regular security audits. The iPaaS provides robust security features to protect your data and ensure compliance with regulations like GDPR and CCPA.

Financial FAQs

▸ Can the integration handle eBay refunds and credit memos in Epicor?
Yes, the integration can automate the processing of eBay refund requests. When a refund is initiated on eBay, the iPaaS captures the event and automatically creates a corresponding credit memo in your Epicor Accounts Receivable (AR) module. This streamlines financial reconciliation, improves accuracy, and ensures timely customer credits.
Implementation Timeline

Go live with Ebay + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Ebay and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Ebay + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Ebay + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Ebay + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo