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The Challenge

The Cost of Disconnected Systems: Why Your Epicor E9 and Clarity eCommerce Need Integration

Operating Epicor E9 and Clarity eCommerce as standalone systems creates significant operational inefficiencies, data discrepancies, and a fragmented view of your business. This disconnect directly impacts profitability, customer satisfaction, and your ability to scale.

  • Manual data entry leads to errors and delays in order processing.
  • Outdated inventory information causes oversells, backorders, and frustrated customers.
  • Lack of real-time product updates from Epicor E9 to Clarity eCommerce results in inaccurate pricing or product details online.
  • Fragmented customer data prevents personalized marketing and efficient customer service.
  • Complex and time-consuming financial reconciliation due to disparate payment data.
  • Delayed fulfillment and shipping updates impact customer experience and brand reputation.
Integration Diagram
Solution Illustration
The Solution

The Intelligent Integration Solution: Connecting Epicor E9 and Clarity eCommerce with iPaaS

Our iPaaS-driven integration solution seamlessly connects Epicor E9 and Clarity eCommerce, creating an intelligent, automated data highway. This platform orchestrates complex workflows, ensures real-time data synchronization, and empowers your business with unparalleled efficiency and accuracy across your entire commerce ecosystem.

  • Bidirectional, Real-time Data Synchronization
  • Pre-built Connectors for Epicor E9 and Clarity eCommerce
  • Visual Drag-and-Drop Workflow Builder
  • AI-Powered Data Mapping and Transformation
  • Robust Error Handling and Alerting
Implementation Timeline

Go live with Epicor E9 + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor E9 and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor E9 + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional, Real-time Data Synchronization
  • Pre-built Connectors for Epicor E9 and Clarity eCommerce
  • Visual Drag-and-Drop Workflow Builder
  • AI-Powered Data Mapping and Transformation
  • Robust Error Handling and Alerting
  • Scalable, Event-Driven Architecture
  • Comprehensive Monitoring and Analytics Dashboards

Technical Integration Details: Epicor E9 & Clarity eCommerce

Our iPaaS solution provides a robust, secure, and highly configurable framework for connecting Epicor E9 and Clarity eCommerce. It leverages the strengths of both platforms' APIs and webhook capabilities to create an efficient, event-driven data flow.

Data Flow Steps

Establish Connectivity: Configure secure API credentials (OAuth 2.0 for Clarity eCommerce, Epicor E9 REST/SOAP services with authentication) within the iPaaS.

Define Event Triggers: Set up Clarity eCommerce webhooks (e.g., `order.created`, `product.updated`, `customer.updated`) to initiate integration workflows in real-time. For Epicor E9, utilize BPMs for event-driven updates or configure scheduled API polling for bulk data.

Design Data Flows: Visually create integration workflows using drag-and-drop tools. Specify the source, destination, and intermediate transformation steps for each entity (Order, Product, Customer, Inventory).

Map Data Fields: Use the iPaaS's visual mapping canvas to precisely map fields between Epicor E9's complex data structures and Clarity eCommerce's API payloads. Leverage AI-assisted mapping for efficiency.

Implement Business Logic & Transformations: Apply data validation rules, conditional logic, aggregations, and data type conversions to ensure data integrity and compatibility.

Configure Error Handling: Define automatic retry mechanisms, dead-letter queues, and alerting rules for failed transactions to ensure data consistency and operational resilience.

Deploy & Monitor: Publish workflows to production environments and monitor their performance and health from a centralized dashboard, with proactive alerts for any issues.

Data Touchpoints

Orders: Clarity eCommerce checkout ↔ Epicor E9 Sales Order Entry
Products: Epicor E9 Part Master ↔ Clarity eCommerce Product Catalog
Inventory: Epicor E9 PartPlant/On Hand ↔ Clarity eCommerce Inventory Levels
Customers: Clarity eCommerce Customer Profiles ↔ Epicor E9 Customer Master
Payments: Clarity eCommerce Payment Transactions ↔ Epicor E9 Cash Receipts/GL
Shipments: Epicor E9 Shipping/Tracking ↔ Clarity eCommerce Order Status/Notifications
Returns: Clarity eCommerce Return Requests ↔ Epicor E9 RMA Processing

"Clarity eCommerce (Order Created/Updated) --> Webhook/API Call --> iPaaS (Transform, Validate, Enrich) --> Epicor E9 (Create/Update Sales Order, Inventory, Customer, GL) // Epicor E9 (Product/Inventory Change) --> BPM/API Call --> iPaaS (Transform, Validate) --> Clarity eCommerce (Update Product Catalog, Inventory)"

Pricing

Simple, transparent pricing for Epicor E9 + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor E9

Integrating Epicor E9 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mapping for Epicor E9 and Clarity eCommerce

A successful integration hinges on precise mapping of critical business entities and their associated fields. Our iPaaS provides a visual canvas to define these mappings, ensuring data integrity and consistency between Epicor E9 and Clarity eCommerce.

Order

Represents a customer's purchase, including items, quantities, pricing, shipping, and payment details. Central to eCommerce operations and ERP fulfillment.

Epicor E9 Fields

OrderHed.OrderNum (Sales Order Number) OrderHed.CustNum (Customer ID) OrderHed.OrderDate OrderHed.RequestDate (Requested Ship Date) OrderHed.ShipToNum (Ship To ID) OrderHed.BillToNum (Bill To ID) OrderHed.PONum (Customer PO Number) OrderDtl.PartNum (Part Number) OrderDtl.OrderQty (Ordered Quantity) OrderDtl.SellingUnitPrice (Unit Price) OrderDtl.ExtPrice (Extended Price) OrderDtl.LineDesc (Line Description) OrderRel.ReqDate (Release Required Date) OrderHed.TotalMiscChrg (Shipping/Handling) OrderHed.DocTaxAmt (Total Tax Amount)

Clarity eCommerce Fields

orderId customerId orderDate status totalAmount currency shippingAddress (street1, city, state, zipCode, country) billingAddress (street1, city, state, zipCode, country) lineItems (sku, quantity, unitPrice, taxAmount, discountAmount) paymentInfo (method, gatewayReference) shippingMethod trackingNumber

Mapping Notes

Clarity eCommerce `orderId` maps to Epicor E9 `OrderHed.PONum`. Clarity eCommerce `lineItems.sku` maps to Epicor E9 `OrderDtl.PartNum`. Shipping and billing addresses require careful parsing and mapping to Epicor E9's ShipTo/BillTo structures. Discount application needs specific logic.

Next Steps

See Epicor E9 + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Order-to-Cash Cycle

Seamlessly transfer new orders from Clarity eCommerce to Epicor E9, trigger fulfillment, update inventory, and post financial transactions without manual intervention.

Integration Steps:

  1. 0 Customer places order on Clarity eCommerce.
  2. 1 Clarity eCommerce webhook (order.created) triggers iPaaS.
  3. 2 iPaaS retrieves full order details from Clarity eCommerce API.
  4. 3 iPaaS maps order data to Epicor E9 Sales Order structure (header, lines, shipping, billing).
  5. 4 iPaaS creates Sales Order in Epicor E9 via API/BPM.
  6. 5 Epicor E9 updates inventory, allocates stock, and initiates picking/packing.
  7. 6 Shipment confirmation from Epicor E9 updates Clarity eCommerce order status and sends tracking info to customer.

Business Outcome

Reduced order processing time from hours to minutes, eliminated data entry errors, real-time inventory adjustments, improved customer satisfaction with faster delivery and tracking.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Epicor E9 & Clarity eCommerce Integration | Orders & Inventory Sync
Key benefit of this integration
Real-time Data Flow Between Epicor E9 and Clarity eCommerce
Key benefit of this integration
Robust Integration Architecture: Epicor E9 & Clarity eCommerce
Key benefit of this integration
Flexible Customization & Extensibility for Your Unique Needs
Key benefit of this integration
Integration Analytics & Performance Insights
Key benefit of this integration
Enterprise-Grade Security & Compliance for Your Data
Key benefit of this integration
✨

Epicor E9 & Clarity eCommerce Integration | Orders & Inventory Sync

📋 What You Get

Key benefit of this integration

💼 Business Impact

This benefit directly contributes to improvement in , enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PATCH /api/v1/odata/E9Pilot/BaqSvc/SalesOrderEntry Create, retrieve, and update Sales Orders in Epicor E9 for new Clarity eCommerce orders.
GET, PATCH /api/v1/odata/E9Pilot/BaqSvc/PartSvc Retrieve and update Part (Product) master data, including descriptions and custom fields.
GET, PATCH /api/v1/odata/E9Pilot/BaqSvc/PartPlantSvc Retrieve and update PartPlant (Inventory) data, including on-hand quantities and pricing.
POST, GET, PATCH /api/v1/odata/E9Pilot/BaqSvc/CustomerSvc Create, retrieve, and update Customer Master records.
POST /api/v1/odata/E9Pilot/BaqSvc/CashReceipts Post cash receipts for payment reconciliation.
POST, GET, PATCH /api/v1/odata/E9Pilot/BaqSvc/RMASvc Manage Return Material Authorizations (RMAs).
POST SOAP Services (various) Legacy Epicor E9 deployments may require SOAP for specific Business Objects (BPMs can expose REST).

⚡ Transformation Logic

  • Order Line Item Aggregation: Consolidate line item details from Clarity eCommerce into Epicor E9's `OrderDtl` and `OrderRel` structures.
  • Address Harmonization: Standardize address formats (e.g., state abbreviations) between systems and map to Epicor E9's `ShipTo`/`BillTo` fields.
  • Pricing Logic: Apply Epicor E9's complex pricing rules (e.g., customer-specific pricing, quantity breaks) when pushing product prices to Clarity eCommerce.
  • Inventory Availability Calculation: Deduct reserved quantities and non-nettable stock from Epicor E9's `OnHandQty` to provide 'available to sell' to Clarity eCommerce.
  • Payment Gateway to GL Mapping: Map Clarity eCommerce payment types and transaction statuses to specific General Ledger accounts and posting rules in Epicor E9.
  • Discount/Coupon Handling: Translate Clarity eCommerce discount codes and values into Epicor E9's sales order discount fields or separate line items.

🛡️ Error Handling

  • Epicor E9 API unavailable or returning 5xx errors.
  • Clarity eCommerce webhook failing to deliver payload.
  • Invalid `PartNum` or `CustNum` preventing Epicor E9 record creation.
  • Data validation failures (e.g., invalid address format).
  • Rate limit exceeded on either system's API.
  • Network connectivity issues between iPaaS and target systems.
  • Authentication token expiry or invalid credentials.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Epicor E9 with Clarity eCommerce?
The optimal approach involves using a modern iPaaS platform. This allows you to leverage Clarity eCommerce's API-first architecture, establish event-driven workflows (e.g., order creation), and apply robust data mapping and transformation logic to ensure seamless data flow with Epicor E9 for order, inventory, product, and financial synchronization.

Inventory Management FAQs

▸ Can I automate inventory synchronization between Epicor E9 and Clarity eCommerce?
Absolutely. Using an iPaaS, you can set up real-time, bidirectional inventory synchronization. When stock levels change in Epicor E9 (your system of record), an event can trigger an update to Clarity eCommerce via API, preventing oversells. Conversely, orders placed in Clarity eCommerce can automatically decrement Epicor E9 inventory and reserve stock.

Customization FAQs

▸ How does this solution handle custom fields in Epicor E9 and Clarity eCommerce?
Our iPaaS provides robust capabilities for handling custom fields (UDFs in Epicor E9, custom attributes in Clarity eCommerce). The visual mapping interface allows you to easily map these fields, and AI-assisted mapping can even suggest transformations for complex custom data. This ensures all relevant business data flows correctly between systems.

Technical Details FAQs

▸ What kind of API endpoints does Clarity eCommerce offer for integration?
Clarity eCommerce offers a comprehensive suite of RESTful API endpoints covering core entities such as Orders, Products, Customers, Inventory, Payments, and Returns. It also provides webhook capabilities for event-driven integrations, allowing external systems to subscribe to critical events like `order.created` or `product.updated`.

AI & Automation FAQs

▸ How can AI enhance my Epicor E9 and Clarity eCommerce integrations?
AI can significantly augment your integrations by providing capabilities like automated anomaly detection in order data (e.g., potential fraud), intelligent data mapping suggestions, predictive inventory reordering alerts, and smart routing of customer service inquiries. This reduces manual effort, improves data quality, and provides proactive operational insights.

Error Handling & Data Integrity FAQs

▸ How do I handle errors and ensure data consistency in Epicor E9 integrations?
Implement robust error handling within your iPaaS, including automatic retries with exponential backoff for transient errors, dead-letter queues for persistent failures, and real-time alerts. Data consistency is maintained through idempotent API calls, comprehensive data validation, and transactional integrity measures, ensuring Epicor E9 remains the system of record.

Customer Management FAQs

▸ Is it possible to integrate Clarity eCommerce with Epicor E9 for a 360-degree customer view?
Absolutely. An iPaaS can synchronize customer data between Clarity eCommerce and Epicor E9. This includes new customer registrations, profile updates, and crucially, order history and purchase behavior, providing sales, service, and finance teams with a complete, unified customer view for personalized engagement and accurate accounting.

Security & Compliance FAQs

▸ What are the security considerations for this integration?
Security is paramount. We implement OAuth 2.0 with client credentials and token rotation for API access, ensuring all data in transit is encrypted (HTTPS/TLS 1.2+). Sensitive PII and payment information are tokenized and never stored in raw form. Robust audit trails, least-privilege access, and regular security audits are standard practices to protect your data.
Pricing

Simple, transparent pricing for Epicor E9 + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor E9 + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo