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Epicor E9 + Kentico Integration

Clarity Connect™ integrates Epicor E9 with Kentico, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Epicor E9 and Kentico through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Epicor E9 and Kentico.

  • Easily map custom fields in Kentico to corresponding custom fields or UDFs (User Defined Fields) in Epicor E9 via the iPaaS's visual mapping interface.
  • Supports dynamic field creation and updates.
Implementation Timeline

Go live with Epicor E9 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor E9 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor E9 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Easily map custom fields in Kentico to corresponding custom fields or UDFs (User Defined Fields) in Epicor E9 via the iPaaS's visual mapping interface.
  • Supports dynamic field creation and updates.

Robust Integration Architecture: Epicor E9 and Kentico

Our recommended architecture for integrating Epicor E9 and Kentico centers around a modern, cloud-native iPaaS. This provides a flexible, scalable, and secure backbone for all data exchanges and workflow orchestrations, moving beyond point-to-point spaghetti code.

Data Flow Steps

Event-Driven Architecture (for real-time updates)

Canonical Data Model (for consistent data definitions)

API-First Integration (leveraging native APIs)

Publish-Subscribe (for broad data dissemination)

Data Touchpoints

[name, Kentico DXP],[role, Source/Target for eCommerce, CMS, Customer Data, Marketing Automation.]
[name, Epicor E9 ERP],[role, Source/Target for ERP, Accounting, Inventory, Customer Master, Order Fulfillment.]
[name, iPaaS Platform],[role, Central orchestration engine, data transformation, API management, monitoring, error handling.]
[name, Connectors],[role, Pre-built or custom connectors for Epicor E9 and Kentico APIs.]
[name, Message Queues],[role, For asynchronous processing, ensuring reliability and scalability for high-volume data.]
[name, Secrets Manager],[role, Secure storage for API keys and credentials.]
[name, Monitoring & Alerting],[role, Centralized system for real-time insights and issue notification.]

"Conceptual Diagram: Kentico (Webhooks/APIs) <-> iPaaS (Connectors, Transformations, Workflow Engine, Monitoring) <-> Epicor E9 (APIs/Service Connect). Includes external services like Payment Gateways and CRM."

Pricing

Simple, transparent pricing for Epicor E9 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor E9

Integrating Epicor E9 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Product

Seamlessly synchronize product master data and inventory details from Epicor E9 to Kentico eCommerce.

Epicor E9 Fields

[field, PartNum],[type, string],[description, Epicor E9 Part Number (SKU)],[isKey, True] [field, PartDescription],[type, string],[description, Product Name/Description] [field, UnitPrice],[type, decimal],[description, Sales Price] [field, OnHandQty],[type, decimal],[description, Current Inventory Quantity] [field, GroupCode],[type, string],[description, Product Category/Group] [field, ImageFile],[type, string],[description, Path to product image]

Kentico Fields

[field, SKU],[type, string],[description, Kentico Product SKU],[isKey, True] [field, ProductName],[type, string],[description, Product Display Name] [field, Price],[type, decimal],[description, Kentico eCommerce Price] [field, Stock],[type, int],[description, Available Stock Quantity] [field, ProductDescription],[type, string],[description, Detailed Product Description] [field, Category],[type, string],[description, Product Category] [field, IsPublished],[type, boolean],[description, Product Visibility Status]

Mapping Notes

SKU (PartNum) is the primary key for product identification. Ensure consistent handling of product variations (color, size) as distinct SKUs or through configurable attributes. Image URLs or binary data may require specific handling (e.g., storing in Kentico's media library).

Next Steps

See Epicor E9 + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order Processing

Seamlessly transfer new orders placed in Kentico eCommerce directly into Epicor E9 for fulfillment, invoicing, and accounting, deducting inventory in real-time.

Integration Steps:

  1. 0 Customer places order on Kentico.
  2. 1 Kentico webhook triggers iPaaS workflow.
  3. 2 iPaaS maps Kentico 'Order' to Epicor E9 'Sales Order'.
  4. 3 Order created in Epicor E9, inventory adjusted.
  5. 4 Order status updates from Epicor E9 reflected in Kentico.

Business Outcome

Faster order fulfillment, reduced manual entry errors, accurate inventory management, improved customer satisfaction.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Epicor E9 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor E9 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor E9 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/SalesOrder Create, retrieve, and update Sales Orders in Epicor E9.
GET, PUT /api/v1/Part Retrieve and update Product (Part) master data and inventory levels in Epicor E9.
POST, GET, PUT /api/v1/Customer Create, retrieve, and update Customer records in Epicor E9.
POST /api/v1/JournalEntry Post financial transactions to Epicor E9's General Ledger.

⚡ Transformation Logic

  • [rule, Order Status Mapping],[detail, Map Kentico 'OrderStatus' values (e.g., 'Pending', 'Processed', 'Shipped') to Epicor E9 'OrderHed.OrderStatus' (e.g., 'Open', 'In Process', 'Shipped').]
  • [rule, Address Normalization],[detail, Standardize address formats between systems, handling abbreviations and country-specific formats.]
  • [rule, Price Calculation],[detail, Apply specific pricing logic (e.g., customer-specific pricing from Epicor E9, promotional pricing from Kentico) during product updates or order creation.]
  • [rule, Inventory Buffer],[detail, Implement a safety stock calculation: Kentico 'AvailableQuantity' = Epicor E9 'OnHandQty' - 'AllocatedQty' - 'SafetyBuffer'.]

🛡️ Error Handling

  • Kentico product SKU not found in Epicor E9 for order item.
  • Epicor E9 API temporarily unavailable during order creation.
  • Invalid customer address format from Kentico.
  • Insufficient inventory in Epicor E9 for a new Kentico order.
Pricing

Simple, transparent pricing for Epicor E9 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate Epicor E9 with Kentico?
Integrating Epicor E9 ERP with Kentico eCommerce eliminates manual data entry, reduces errors, ensures real-time inventory accuracy, accelerates order processing, and provides a unified view of customer data. This leads to improved operational efficiency, better customer experience, and increased revenue.

Data FAQs

▸ What kind of data can be synchronized between Epicor E9 and Kentico?
Key data entities synchronized include product information (SKUs, descriptions, pricing, images) from Epicor E9 to Kentico, inventory levels from Epicor E9 to Kentico, and orders (including line items, shipping, billing) from Kentico to Epicor E9. Customer profiles, payment transactions, and return data can also be synchronized bi-directionally.

Technology FAQs

▸ How does an iPaaS facilitate this integration?
A modern iPaaS (Integration Platform as a Service) provides pre-built connectors, visual low-code/no-code tools for workflow design and data mapping, robust error handling, monitoring, and AI-assisted features. It acts as a central hub, orchestrating secure, real-time data flow between Epicor E9's APIs and Kentico's APIs and webhooks, simplifying complex integrations.
▸ How does AI enhance this integration?
AI acts as an intelligent co-pilot, assisting with auto-mapping fields, inferring complex business rules, detecting data anomalies (e.g., fraudulent orders, inconsistent product data), and even suggesting self-healing actions for common errors. This improves data quality, reduces manual effort, and enhances the overall efficiency and reliability of your integrations.

Performance FAQs

▸ Is real-time inventory synchronization possible?
Yes, through event-driven architecture. Changes in Epicor E9's inventory (e.g., new stock received, order fulfilled) can trigger an iPaaS workflow via webhooks or API polling, pushing near real-time inventory updates to Kentico eCommerce to prevent overselling and display accurate stock levels to customers.

Operations FAQs

▸ How are errors handled in the integration workflows?
Our integration solution incorporates robust error handling, including automated retries with exponential backoff for transient issues, configurable alerts (email, Slack) for critical failures, and dead-letter queues for messages requiring manual review and reprocessing. AI can also help identify and suggest resolutions for common error patterns.

Customization FAQs

▸ Can I customize the integration to fit my unique business processes?
Absolutely. The iPaaS offers extensive customization capabilities, including support for custom fields, a powerful rules engine for conditional logic, and the ability to extend workflows with additional API calls. Low-code/no-code tools make it easy for business users to adapt and evolve integrations without heavy coding.

Security FAQs

▸ What are the security considerations for Epicor E9 and Kentico integration?
Security is paramount. We implement OAuth 2.0 or granular API key authentication, enforce TLS 1.2+ encryption for all data in transit, ensure data encryption at rest within the iPaaS, and adhere to compliance regulations like GDPR and PCI DSS. Secure credential management and comprehensive audit trails are standard practice.
Implementation Timeline

Go live with Epicor E9 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor E9 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor E9 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Epicor E9 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor E9 + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo