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Seamless Epicor Eclipse & Amazon Fulfillment Integration

Automate Orders, Inventory, Shipments & Financials for Unrivaled eCommerce Efficiency

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The Challenge

The Disconnect: Manual Hassles in Your Epicor Eclipse & Amazon Operations

Managing Amazon Fulfillment while relying on Epicor Eclipse can create significant operational bottlenecks. Manual data entry, disparate systems, and delayed information flow lead to costly errors, frustrated customers, and a drain on resources.

  • Inventory Inaccuracies: Manual updates between Epicor Eclipse and Amazon FBA lead to overselling or stockouts, causing lost sales and customer dissatisfaction.
  • Inefficient Order Processing: Manually entering Amazon orders into Epicor Eclipse is time-consuming, error-prone, and slows down fulfillment.
  • Complex Financial Reconciliation: Deciphering Amazon's detailed settlement reports and manually posting to Epicor Eclipse's General Ledger is a labor-intensive, error-prone accounting nightmare.
  • Lack of Real-time Visibility: Delayed updates on shipments, returns, and inventory status hinder proactive decision-making and customer service.
  • High Operational Costs: The reliance on manual processes drives up labor costs and diverts skilled staff from higher-value activities.
Integration Diagram
Solution Illustration
The Solution

Unify Your Operations: The Epicor Eclipse & Amazon Fulfillment Integration Solution

Our powerful integration solution bridges the gap between Epicor Eclipse and Amazon Fulfillment, leveraging a modern iPaaS to automate critical workflows. This creates a cohesive ecosystem where data flows seamlessly, eliminating manual effort and providing real-time visibility for smarter decision-making.

  • Automated Order Synchronization: From Amazon to Epicor Eclipse, ensuring immediate processing.
  • Real-time Inventory Management: Keeps stock levels accurate across Epicor Eclipse and Amazon FBA.
  • Seamless Shipment & Tracking: Updates Epicor Eclipse with Amazon FBA shipment details.
  • Streamlined Returns Processing: Automates inventory adjustments and RMAs in Epicor Eclipse for Amazon returns.
  • Intelligent Financial Reconciliation: Parses Amazon Settlement Reports and posts to Epicor Eclipse GL.
Implementation Timeline

Go live with Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eclipse & Amazon Fulfillment and | Sync FBA & ERP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Automated Order Synchronization: From Amazon to Epicor Eclipse, ensuring immediate processing.
  • Real-time Inventory Management: Keeps stock levels accurate across Epicor Eclipse and Amazon FBA.
  • Seamless Shipment & Tracking: Updates Epicor Eclipse with Amazon FBA shipment details.
  • Streamlined Returns Processing: Automates inventory adjustments and RMAs in Epicor Eclipse for Amazon returns.
  • Intelligent Financial Reconciliation: Parses Amazon Settlement Reports and posts to Epicor Eclipse GL.
  • Multi-Channel Fulfillment (MCF) Support: Automate non-Amazon orders using FBA logistics via Epicor Eclipse.

Integration Architecture: Connecting Epicor Eclipse & Amazon Fulfillment

Our integration solution leverages a modern iPaaS (Integration Platform as a Service) as the central orchestrator, providing robust, scalable, and secure connectivity between Epicor Eclipse and Amazon Fulfillment. This architecture ensures high performance, data integrity, and flexibility for evolving business needs.

Data Flow Steps

Secure Connectivity: Establish secure, authenticated connections to Epicor Eclipse's API and Amazon SP-API using OAuth 2.0 and API keys.

Event & Data Capture: Configure event-driven triggers (Amazon SP-API Notifications/webhooks) and scheduled polling for data retrieval (Epicor Eclipse API, Amazon Reports).

Data Transformation: Utilize the iPaaS's visual mapping engine to transform data between Epicor Eclipse's and Amazon's distinct schemas.

Business Logic & Validation: Apply custom business rules, conditional logic, and AI-driven validation to ensure data quality and workflow accuracy.

Orchestration & Routing: Design multi-step workflows to route data, trigger downstream actions, and manage complex processes (e.g., order fulfillment, financial reconciliation).

Error Handling & Monitoring: Implement automated retry mechanisms, dead-letter queues, and real-time alerts for proactive issue resolution and continuous oversight.

Deployment & Governance: Deploy integrations through a structured Dev → QA → Prod pipeline, ensuring version control and auditability.

Data Touchpoints

Epicor Eclipse: Sales Orders, Inventory Items, Product Master, Customer Records, General Ledger Journal Entries, Return Material Authorizations (RMAs).
Amazon Fulfillment: Orders, Order Items, Inventory Items (FBA), Shipments, Returns, Settlement Reports, FBA Inbound Shipments, Product Listings (via Feeds).

"The integration flow typically starts with an event or scheduled trigger. Data is extracted from the source system (e.g., Amazon Order, Epicor Eclipse Inventory change), passed through the iPaaS for transformation, validation, and application of business rules, then routed to the target system (e.g., Epicor Eclipse Sales Order, Amazon FBA Inventory Feed). Status updates and acknowledgments flow back, often triggering subsequent steps in the workflow. AI components are embedded throughout for intelligent automation and anomaly detection."

Pricing

Simple, transparent pricing for Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eclipse & Amazon Fulfillment

Integrating Epicor Eclipse & Amazon Fulfillment fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
  • ✓
    Order Ingestion & Processing
  • ✓
    Inventory Synchronization
  • ✓
    Financial Reconciliation
  • ✓
    Return Management
Data Mapping

Key Data Entities & Field-Level Mappings

Understanding the core data entities and their field-level mappings is crucial for a successful Epicor Eclipse and Amazon Fulfillment integration. Our iPaaS provides visual tools to manage these complex transformations.

Order

Represents a customer's purchase.

Epicor Eclipse & Amazon Fulfillment Fields

SalesOrderID (PK) CustomerPO OrderDate OrderStatus ShipToName ShipToAddress BillToName BillToAddress TotalAmount LineItems (PartNum, Quantity, UnitPrice) ShippingMethod

| Sync FBA & ERP Fields

AmazonOrderId (PK) SellerOrderId PurchaseDate OrderStatus BuyerInfo (Name, Email) ShippingAddress OrderTotal OrderItems (ASIN, SellerSKU, FNSKU, Title, Quantity, ItemPrice) ShipmentServiceLevelCategory

Mapping Notes

AmazonOrderId maps to Epicor Eclipse CustomerPO or a custom field. OrderStatus requires careful mapping of Amazon's specific statuses to Eclipse's. LineItems require mapping of Amazon's product identifiers (SKU, ASIN) to Epicor's PartNum.

Next Steps

See Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order to Amazon FBA Fulfillment

Automate the end-to-end flow of sales orders originating from any eCommerce platform (e.g., your website, Shopify) through Epicor Eclipse and into Amazon FBA for fulfillment. This ensures real-time inventory updates and shipment tracking back to the customer.

Integration Steps:

  1. 0 Customer places order on eCommerce site.
  2. 1 Order creates a Sales Order in Epicor Eclipse.
  3. 2 iPaaS triggers on new Epicor Eclipse Sales Order.
  4. 3 Transforms data to Amazon FBA order format (Fulfillment Outbound API).
  5. 4 Submits order to Amazon for fulfillment.
  6. 5 Amazon FBA ships product; shipment status & tracking updated in Epicor Eclipse.
  7. 6 Customer receives tracking notifications.

Business Outcome

Reduced order fulfillment time, minimized manual data entry errors, improved customer satisfaction through timely updates.

Frequency

Real-time/Event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry and reconciliation tasks, freeing up your team to focus on strategic initiatives rather than repetitive operations.
Ensure Real-time Inventory Accuracy
Synchronize inventory levels between Epicor Eclipse and Amazon FBA in real-time, preventing overselling, stockouts, and improving fulfillment rates.
Accelerate Financial Reconciliation
Automate the parsing and posting of Amazon Settlement Reports to Epicor Eclipse's GL, speeding up month-end close and improving financial reporting.
Enhance Customer Satisfaction
Faster order processing, accurate shipments, and timely updates lead to happier customers and repeat business.
Gain Unified Data Visibility
Achieve a single source of truth for all sales, inventory, and financial data across Epicor Eclipse and Amazon, enabling better business intelligence.
Scale Your Amazon Business
Support higher order volumes and expand your product catalog on Amazon without increasing manual overhead or compromising data integrity.
✨

Boost Operational Efficiency

80% Reduction in manual data entry

📋 What You Get

Automate manual data entry and reconciliation tasks, freeing up your team to focus on strategic initiatives rather than repetitive operations.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in manual data entry, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT Create, retrieve, update Epicor Eclipse sales orders.
GET, PUT Retrieve and update Epicor Eclipse inventory levels by PartNum.
GET, POST, PUT Manage product details, pricing, and attributes in Epicor Eclipse.
POST Post financial transactions and journal entries to Epicor Eclipse.
GET, POST Create and manage customer records in Epicor Eclipse.

⚡ Transformation Logic

  • Date Formatting: Convert various date formats (e.g., ISO 8601 from Amazon to Epicor's preferred format).
  • ID Mapping: Establish cross-references for Order IDs, SKUs, and Customer IDs between systems.
  • Value Lookups: Translate status codes (e.g., Amazon 'Pending' to Epicor 'Open'), shipping methods, or payment terms.
  • Conditional Logic: Apply rules like 'if Amazon OrderTotal > $1000, flag for review in Epicor Eclipse'.
  • Data Aggregation/Splitting: Break down Amazon's combined 'OrderTotal' into specific GL components for Epicor Eclipse.

🛡️ Error Handling

  • Epicor Eclipse API downtime or authentication failure.
  • Amazon SP-API returning unexpected error codes or schema changes.
  • Data type mismatches during transformation (e.g., string instead of number).
  • Invalid GL account specified for a financial event.
  • Network latency causing timeouts during large data transfers.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Technical FAQs

▸ What is the Amazon Selling Partner API (SP-API) and why is it important for integration?
The Amazon Selling Partner API (SP-API) is a suite of REST-based APIs that allows programmatic access to Amazon Seller Central data and functionality. It's crucial for integration because it provides the official, scalable, and secure way to automate tasks like order processing, inventory management, shipment tracking, product listings, and financial reporting, enabling seamless data exchange between Amazon Fulfillment and your enterprise systems like Epicor Eclipse.
▸ How do I handle Amazon SP-API rate limits in my Epicor Eclipse integrations?
Effectively managing rate limits requires an iPaaS with built-in capabilities for intelligent throttling, exponential backoff for retries, and queuing mechanisms. Batching requests for non-real-time operations and distributing load across multiple API calls can also help. Monitoring API usage is key to proactively adjusting strategies and ensuring your Epicor Eclipse data flows are uninterrupted.

Business Value FAQs

▸ How can iPaaS enhance my Amazon Fulfillment operations with Epicor Eclipse?
iPaaS platforms streamline Amazon Fulfillment operations by providing pre-built connectors, visual mapping tools, and orchestration layers to automate complex workflows between Amazon and Epicor Eclipse. They enable real-time data synchronization, robust error handling, scalable processing, and the ability to integrate Amazon with Epicor Eclipse and other systems without custom code, significantly reducing manual effort and improving accuracy.

Challenges FAQs

▸ What are the common challenges when integrating Epicor Eclipse with Amazon Fulfillment?
Common challenges include managing Amazon's evolving API versions and rate limits, complex data transformations for settlement reports, ensuring real-time inventory accuracy across multiple channels, handling returns and refunds efficiently, and maintaining data consistency between Amazon and Epicor Eclipse. iPaaS helps address these by abstracting API complexities and providing robust data governance.

Workflow FAQs

▸ What's the best way to synchronize inventory between Epicor Eclipse and Amazon FBA?
The best way is to implement an event-driven, near real-time synchronization via an iPaaS. When inventory changes in Epicor Eclipse (e.g., due to sales, receipts, adjustments), an event should trigger the iPaaS to update Amazon FBA via the SP-API Feeds. This prevents overselling and ensures accurate stock levels across all channels.
▸ Can I automate Multi-Channel Fulfillment (MCF) orders from Epicor Eclipse?
Yes, you can fully automate Multi-Channel Fulfillment (MCF) orders. An iPaaS can capture orders from your non-Amazon sales channels (e.g., your website, eBay), process them through Epicor Eclipse, transform them into Amazon's MCF order format, and submit them via the SP-API Fulfillment Outbound API. The iPaaS then tracks the fulfillment status and updates your originating sales channel and Epicor Eclipse.

Security FAQs

▸ What are the security implications of integrating Epicor Eclipse with Amazon SP-API?
Security implications include protecting sensitive customer and financial data, securing API credentials (refresh tokens, client secrets), ensuring data encryption in transit and at rest, and adhering to Amazon's Data Protection Policy. A robust iPaaS provides features like credential vaulting, end-to-end encryption, and audit logging to mitigate these risks, ensuring your Epicor Eclipse data remains secure.

AI FAQs

▸ How does AI fit into Epicor Eclipse and Amazon Fulfillment integration?
AI augments integration by providing intelligent capabilities such as automated data validation, anomaly detection in financial reports or inventory levels, predictive insights for demand forecasting, smart routing of exceptions, and even AI-assisted data mapping recommendations. This transforms reactive processes into proactive, self-optimizing workflows between Epicor Eclipse and Amazon.
Pricing

Simple, transparent pricing for Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eclipse & Amazon Fulfillment + | Sync FBA & ERP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo