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Epicor Eclipse & BigCommerce Integration: Seamless ERP-to-eCommerce Sync

Automate order fulfillment, inventory updates, and customer data sync between Epicor Eclipse and BigCommerce with AI-powered iPaaS for unparalleled efficiency and growth.

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The Challenge

The Disconnect: Why Fragmented Epicor Eclipse & BigCommerce Data Harms Your Business

Operating Epicor Eclipse and BigCommerce as separate silos leads to operational inefficiencies, costly errors, and a poor customer experience. Manual data transfer is slow, prone to mistakes, and prevents your business from scaling.

  • Manual order entry into Epicor Eclipse from BigCommerce is time-consuming and error-prone.
  • Delayed or inaccurate inventory updates cause oversells, backorders, and customer dissatisfaction.
  • Lack of real-time customer data prevents personalized marketing and unified service.
  • Discrepancies in product pricing and descriptions across systems confuse customers.
  • Slow financial reconciliation due to disconnected payment and sales data.
  • Limited visibility into end-to-end commerce operations.
Integration Diagram
Solution Illustration
The Solution

Bridge the Gap: Seamless Epicor Eclipse & BigCommerce Integration with iPaaS

Our AI-powered iPaaS solution provides a robust, low-code platform to connect Epicor Eclipse and BigCommerce, creating a seamless, automated flow of critical business data. From order capture to fulfillment and financial reconciliation, we ensure your entire commerce ecosystem operates in perfect harmony.

  • Real-time, Event-Driven Data Synchronization
  • Pre-built Connectors for Epicor Eclipse and BigCommerce
  • Visual Drag-and-Drop Workflow Builder
  • Intelligent Data Mapping & Transformation Engine
  • Robust Error Handling & Alerting
Implementation Timeline

Go live with Epicor Eclipse + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eclipse and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eclipse + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, Event-Driven Data Synchronization
  • Pre-built Connectors for Epicor Eclipse and BigCommerce
  • Visual Drag-and-Drop Workflow Builder
  • Intelligent Data Mapping & Transformation Engine
  • Robust Error Handling & Alerting
  • Comprehensive Monitoring & Analytics Dashboards

Technical Integration Details: Epicor Eclipse & BigCommerce

Our iPaaS leverages the robust APIs and webhooks of both Epicor Eclipse and BigCommerce to establish a secure, scalable, and highly efficient integration. This ensures optimal performance and real-time data synchronization across your entire digital commerce landscape.

Data Flow Steps

**Connectors & Authentication:** Establish secure connections using BigCommerce's OAuth 2.0/API Keys and Epicor Eclipse's respective API/database authentication methods.

**Event Listeners:** Configure BigCommerce webhooks for critical events (e.g., order created, product updated, customer registered) to initiate workflows.

**Data Fetch & Transformation:** iPaaS fetches relevant data, applies predefined or AI-suggested transformations, and validates against target schemas.

**API Interactions:** iPaaS makes API calls to Epicor Eclipse to create/update records (e.g., Sales Orders, Inventory, Customers) and vice-versa for BigCommerce.

**Error Handling & Logging:** Implement robust error handling, retry mechanisms, and comprehensive logging for all transactions.

**Monitoring & Alerts:** Deploy real-time monitoring and alerting to ensure continuous operation and prompt issue resolution.

Data Touchpoints

BigCommerce: Orders, Products, Customers, Shipments, Payment Transactions, Categories, Webhooks.
Epicor Eclipse: Sales Orders, Item Master, Inventory, Customers, Shipments, Invoices, General Ledger.

"The integration architecture centers around a modern iPaaS. BigCommerce pushes event data (orders, customers, products) via webhooks to the iPaaS. The iPaaS then transforms and routes this data to Epicor Eclipse via its APIs, creating or updating records. Conversely, Epicor Eclipse (inventory, shipment status) updates are polled or pushed to the iPaaS, which then updates BigCommerce via its APIs. This creates a continuous, bi-directional flow, with AI-driven validation and monitoring throughout."

Pricing

Simple, transparent pricing for Epicor Eclipse + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eclipse

Integrating Epicor Eclipse fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Epicor Eclipse & BigCommerce

Our iPaaS provides pre-built templates and an AI-powered mapping engine to simplify the complex task of aligning data entities and fields between BigCommerce and Epicor Eclipse, ensuring data integrity and consistency.

Order

Represents a customer's purchase in BigCommerce, transferred to Epicor Eclipse for fulfillment.

Epicor Eclipse Fields

{ "field": "SalesOrderNumber", "type": "string", "notes": "Primary key for Epicor Eclipse sales order." } { "field": "CustomerCode", "type": "string", "notes": "Maps to BigCommerce customer_id or email." } { "field": "OrderDate", "type": "date", "notes": "Date of BigCommerce order creation." } { "field": "OrderStatus", "type": "string", "notes": "Mapped from BigCommerce status (e.g., 'Awaiting Fulfillment' -> 'Open')." } { "field": "TotalAmount", "type": "decimal", "notes": "Total including tax and shipping." } { "field": "LineItems", "type": "array", "notes": "Product details, quantity, unit price." } { "field": "ShippingAddress", "type": "object", "notes": "Customer's shipping details." } { "field": "BillingAddress", "type": "object", "notes": "Customer's billing details." } { "field": "PaymentMethod", "type": "string", "notes": "Mapped from BigCommerce payment gateway." } { "field": "BigCommerceOrderID", "type": "string", "notes": "Custom field to store original BigCommerce Order ID for reference." }

BigCommerce Fields

{ "field": "id", "type": "integer", "notes": "Unique BigCommerce order ID." } { "field": "customer_id", "type": "integer", "notes": "ID of the customer who placed the order." } { "field": "status", "type": "string", "notes": "Current status of the order (e.g., 'Awaiting Fulfillment', 'Shipped')." } { "field": "total_inc_tax", "type": "decimal", "notes": "Total order amount including tax." } { "field": "date_created", "type": "datetime", "notes": "Timestamp when the order was created." } { "field": "products", "type": "array", "notes": "Array of line items in the order." } { "field": "shipping_addresses", "type": "array", "notes": "Details of shipping addresses." } { "field": "payment_status", "type": "string", "notes": "Status of the payment (e.g., 'paid', 'refunded')." }

Mapping Notes

Complex mapping for line items (SKU, quantity, price, discounts, taxes). Status mapping is critical. Ensure custom fields in Epicor Eclipse are used to store BigCommerce-specific IDs for easy cross-referencing.

Next Steps

See Epicor Eclipse + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order Fulfillment Automation

Automate the entire order lifecycle from BigCommerce checkout to Epicor Eclipse fulfillment and back, ensuring rapid and accurate processing.

Integration Steps:

  1. 0 Customer places an order on BigCommerce.
  2. 1 BigCommerce 'Order Created' webhook triggers iPaaS.
  3. 2 iPaaS validates & transforms order data for Epicor Eclipse.
  4. 3 Sales Order is automatically created in Epicor Eclipse.
  5. 4 Epicor Eclipse processes order, allocates inventory, and generates shipment details.
  6. 5 iPaaS captures shipment updates from Epicor Eclipse (tracking, status).
  7. 6 BigCommerce order status and tracking info are updated, notifying customer.

Business Outcome

Faster order processing, reduced manual errors, improved customer satisfaction, and efficient inventory management.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry tasks, freeing up your team to focus on strategic initiatives rather than repetitive administrative work.
Ensure Real-time Data Accuracy
Maintain consistent and accurate data across BigCommerce and Epicor Eclipse for orders, inventory, products, and customers, preventing costly errors.
Accelerate Order Fulfillment
Automatically push BigCommerce orders to Epicor Eclipse for immediate processing, reducing order-to-delivery cycles and improving customer satisfaction.
Prevent Oversells & Stockouts
Achieve real-time inventory synchronization from Epicor Eclipse to BigCommerce, ensuring your online store always displays accurate stock levels.
Enhance Customer Experience
Provide customers with accurate product information, real-time order status, and timely shipping updates, fostering loyalty and repeat business.
Gain Deeper Business Insights
With unified data, generate comprehensive reports and analytics that drive better decision-making for sales, inventory, and financial planning.
Future-Proof Your Business
Leverage a scalable, flexible iPaaS architecture that easily adapts to evolving business needs and new technology integrations.
✨

Boost Operational Efficiency

80% Reduction in manual data entry

📋 What You Get

Automate manual data entry tasks, freeing up your team to focus on strategic initiatives rather than repetitive administrative work.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in manual data entry, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Epicor Eclipse + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eclipse and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eclipse + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /Eclipse/API/V1/SalesOrder Create, retrieve, and update sales orders in Epicor Eclipse. Essential for BigCommerce order fulfillment.
GET, PUT /Eclipse/API/V1/Inventory Retrieve current inventory levels and update stock quantities. Critical for BigCommerce inventory synchronization.
POST, GET, PUT /Eclipse/API/V1/Customer Create, retrieve, and update customer records. Used for CRM synchronization.
POST, GET, PUT /Eclipse/API/V1/ProductMaster Manage product catalog information, including pricing and attributes. Source of truth for product data.

⚡ Transformation Logic

  • **SKU Mapping**: Map BigCommerce 'sku' to Epicor Eclipse 'Item Code', handling any prefix/suffix requirements.
  • **Status Translation**: Convert BigCommerce order statuses (e.g., 'Awaiting Fulfillment', 'Shipped') to Epicor Eclipse's corresponding sales order statuses (e.g., 'Open', 'Closed', 'Invoiced').
  • **Address Standardization**: Parse and reformat BigCommerce customer addresses to match Epicor Eclipse's address fields and validation rules.
  • **Pricing & Tax**: Adjust BigCommerce total prices to separate subtotal, tax, and shipping components for accurate posting in Epicor Eclipse's accounting module.
  • **Data Enrichment**: Add default values or derive new fields (e.g., assigning a default salesperson ID in Eclipse for new BigCommerce customers).

🛡️ Error Handling

  • BigCommerce API rate limits exceeded, causing temporary failures.
  • Invalid product SKU or customer ID from BigCommerce not found in Epicor Eclipse.
  • Network connectivity issues between iPaaS and Epicor Eclipse.
  • Data type mismatches during transformation (e.g., text instead of numeric).
  • Partial order fulfillment updates not correctly processed.
Pricing

Simple, transparent pricing for Epicor Eclipse + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the best way to integrate Epicor Eclipse with BigCommerce?
The most effective way is to use a modern iPaaS (Integration Platform as a Service) solution. An iPaaS offers dedicated connectors for both Epicor Eclipse and BigCommerce, enabling API-first, event-driven synchronization of orders, inventory, products, and customer data. This approach ensures real-time accuracy, robust error handling, and scalability, far superior to custom point-to-point coding.

Inventory FAQs

▸ Does this integration support real-time inventory synchronization between Epicor Eclipse and BigCommerce?
Absolutely. Our iPaaS solution facilitates real-time or near real-time inventory synchronization. Inventory updates originating from Epicor Eclipse (as the system of record) are immediately captured, transformed, and pushed to BigCommerce via its Catalog API, ensuring your storefront always displays accurate stock levels and preventing oversells.

Orders & Fulfillment FAQs

▸ Can I automate order fulfillment workflows from BigCommerce to Epicor Eclipse?
Yes, automating order fulfillment is a primary benefit. New orders placed on BigCommerce trigger a webhook that sends data to the iPaaS. The iPaaS then validates and transforms this data into a sales order in Epicor Eclipse. Subsequent updates, such as shipment tracking numbers from Eclipse, are automatically pushed back to BigCommerce and the customer.

Technical FAQs

▸ How does the iPaaS handle data mapping between Epicor Eclipse and BigCommerce, especially for custom fields?
Our iPaaS provides a visual, low-code mapping canvas where you can easily drag-and-drop fields between Epicor Eclipse and BigCommerce schemas. For custom fields, the platform allows direct mapping or the application of transformation logic. AI-assisted mapping can even suggest optimal field connections and transformations, accelerating setup and reducing errors.

Security & Compliance FAQs

▸ What security measures are in place for this integration?
Security is paramount. We employ end-to-end HTTPS/TLS 1.2+ encryption for all data in transit. API credentials (OAuth tokens, API keys) are stored securely in an encrypted secret manager. BigCommerce webhook signatures are verified, and strict access controls (least privilege) are enforced. We adhere to compliance standards like PCI-DSS (for payment data), GDPR, and CCPA.

Error Handling FAQs

▸ What if an integration fails? How are errors handled?
Our iPaaS features robust error handling. Failed transactions are logged with detailed context, automatically retried for transient issues (e.g., BigCommerce rate limits) using exponential backoff, and routed to a dead-letter queue for persistent errors. Alerts are triggered to notify your team, and AI can even suggest root causes and potential resolutions, ensuring data integrity and minimal disruption.

Product Data FAQs

▸ Can I synchronize product catalog information, including images and descriptions, from Epicor Eclipse to BigCommerce?
Yes. The integration allows for comprehensive product catalog synchronization. Product master data, including SKUs, names, descriptions, pricing, inventory levels, and even image URLs from Epicor Eclipse (or a connected PIM), can be automatically pushed and updated in BigCommerce, ensuring a consistent and rich product presentation across all channels.

Accounting & Finance FAQs

▸ How does this integration help with financial reconciliation in Epicor Eclipse?
By synchronizing BigCommerce payment gateway transactions directly to Epicor Eclipse's accounting module, the integration streamlines financial reconciliation. It ensures that all sales, discounts, taxes, and payment statuses are accurately recorded, reducing manual effort, accelerating month-end close processes, and improving the accuracy of your financial statements.
Next Steps

See Epicor Eclipse + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Implementation Timeline

Go live with Epicor Eclipse + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eclipse and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eclipse + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Epicor Eclipse + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eclipse + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo