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Epicor Kinetic + Kentico Integration

Clarity Connect™ integrates Epicor Kinetic with Kentico, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Epicor Kinetic and Kentico through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Epicor Kinetic and Kentico.

  • Synchronize custom fields defined in Epicor Kinetic (e.g., 'Customer Type', 'Preferred Shipping Carrier') to Kentico customer profiles or product attributes.
  • Map custom fields from Kentico (e.g., 'Gift Message', 'Customer Loyalty Tier') to Epicor Kinetic sales orders or customer records.
  • Leverage iPaaS to dynamically create custom fields in the target system if they don't exist, based on business rules.
Implementation Timeline

Go live with Epicor Kinetic + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Kinetic and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Kinetic + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Synchronize custom fields defined in Epicor Kinetic (e.g., 'Customer Type', 'Preferred Shipping Carrier') to Kentico customer profiles or product attributes.
  • Map custom fields from Kentico (e.g., 'Gift Message', 'Customer Loyalty Tier') to Epicor Kinetic sales orders or customer records.
  • Leverage iPaaS to dynamically create custom fields in the target system if they don't exist, based on business rules.

Robust Integration Architecture for Epicor Kinetic & Kentico

Our recommended architecture is built on an API-first, event-driven iPaaS foundation, ensuring high performance, scalability, and resilience. This approach decouples systems, allowing for flexible and agile integration development.

Data Flow Steps

Event-Driven Architecture: Utilizing Kentico webhooks for real-time triggers (e.g., new order, customer update) to minimize latency.

Canonical Data Model: Defining a standardized data format within the iPaaS for common entities (Product, Order, Customer) to simplify mappings between disparate systems.

Idempotent Operations: Designing API calls and workflows to ensure that repeated requests do not create duplicate records or unintended side effects, especially for order creation.

Bulk Processing with Batching: For large data transfers (e.g., initial product catalog sync), using batch APIs and optimizing payload sizes to reduce API call overhead and improve throughput.

Circuit Breaker Pattern: Implementing mechanisms to prevent cascading failures by temporarily halting calls to a failing service.

Data Touchpoints

Kentico DXP: The eCommerce storefront and content management system.
Epicor Kinetic ERP: The backend system for accounting, inventory, and order fulfillment.
iPaaS (Integration Platform as a Service): The central hub for connectivity, orchestration, data mapping, transformation, and monitoring.
Message Queues: Used within the iPaaS for asynchronous processing, buffering high-volume events, and ensuring reliable delivery.
API Gateways: Securely expose and manage API endpoints for both systems.
Monitoring & Alerting System: Provides centralized visibility and proactive notifications for integration health.

"The core architecture involves Kentico DXP and Epicor Kinetic ERP connected via a central iPaaS. The iPaaS leverages Kentico's webhooks for real-time event triggers and REST/GraphQL APIs for data exchange. It connects to Epicor Kinetic using its RESTful APIs. Data transformation, validation, error handling, and monitoring are all managed within the iPaaS layer."

Pricing

Simple, transparent pricing for Epicor Kinetic + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Kinetic

Integrating Epicor Kinetic fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Product

Represents an item available for sale. Kentico manages rich product content, while Epicor Kinetic manages core product data, pricing, and stock.

Epicor Kinetic Fields

[field, PartNum (SKU)],[type, string],[notes, Primary identifier] [field, PartDescription],[type, string],[notes, Basic description] [field, UnitPrice],[type, decimal],[notes, Standard selling price] [field, OnHandQuantity],[type, decimal],[notes, Available physical stock] [field, ProductGroup],[type, string],[notes, ERP product classification] [field, Weight],[type, decimal],[notes, For shipping calculations]

Kentico Fields

[field, SKU],[type, string],[notes, Primary identifier, matches PartNum] [field, ProductName],[type, string],[notes, Display name] [field, Price],[type, decimal],[notes, Selling price, updated from Epicor] [field, Stock],[type, decimal],[notes, Available quantity for sale] [field, ProductDescription],[type, string],[notes, Rich marketing description] [field, Category],[type, string],[notes, Kentico content classification] [field, IsPublished],[type, boolean],[notes, Visibility on storefront] [field, Media Assets (Images)],[type, collection],[notes, Product images and videos]

Mapping Notes

SKU (Epicor PartNum) is the critical linking field. Epicor is typically the master for `UnitPrice` and `OnHandQuantity`. Kentico enriches `ProductDescription` and manages `Media Assets` and `Category` for frontend display. Price lists or customer-specific pricing from Epicor may require complex transformation.

Next Steps

See Epicor Kinetic + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order Processing

New orders placed in Kentico eCommerce are automatically sent to Epicor Kinetic for fulfillment, inventory deduction, and invoicing. This eliminates manual order entry, speeds up processing, and reduces human error.

Integration Steps:

  1. 0 Customer places order on Kentico website.
  2. 1 Kentico webhook triggers iPaaS workflow.
  3. 2 iPaaS retrieves Order and Customer data from Kentico.
  4. 3 Data is transformed and mapped to Epicor Kinetic Sales Order schema.
  5. 4 New Sales Order is created in Epicor Kinetic.
  6. 5 Epicor Kinetic updates inventory levels and initiates fulfillment.
  7. 6 Order status updates from Epicor Kinetic are pushed back to Kentico.

Business Outcome

Faster order fulfillment, reduced manual effort, improved cash flow, accurate inventory management.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Epicor Kinetic + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Kinetic and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Kinetic + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET/POST/PATCH /api/v1/Ice.BO.PartSvc/Parts Manage product (Part) master data, including descriptions, pricing, and attributes. Used for initial product sync and updates.
GET/POST/PATCH /api/v1/Erp.BO.SalesOrderSvc/SalesOrders Create and manage sales orders and their line items. Essential for processing new eCommerce orders from Kentico.
GET/POST/PATCH /api/v1/Erp.BO.CustomerSvc/Customers Manage customer records, including contact information and billing/shipping addresses. Used for customer profile synchronization.
GET /api/v1/Ice.BO.PartQtySvc/PartQtys Retrieve real-time inventory levels for parts. Critical for updating Kentico's stock availability.
POST /api/v1/Erp.BO.InvoiceSvc/Invoices Create invoices based on sales orders for financial reconciliation.

⚡ Transformation Logic

  • Order Status Mapping: Translate Kentico's customer-facing order statuses (e.g., 'New', 'Processing', 'Shipped') to Epicor Kinetic's internal order lifecycle stages (e.g., 'Open', 'Pick Pack Ship', 'Closed') and vice-versa.
  • Product Attribute Harmonization: Map Epicor Kinetic's 'PartNum' to Kentico's 'SKU'. Map Epicor's 'UnitPrice' to Kentico's 'Price'. Aggregate or derive Kentico 'Category' from Epicor's 'ProductGroup' using lookup tables.
  • Address Normalization: Standardize address formats (e.g., street abbreviations, state codes) between systems to ensure consistency and improve shipping accuracy.
  • Inventory Calculation: Apply business logic to Epicor Kinetic's `OnHandQuantity` and `ReservedQuantity` to calculate the `Stock` quantity available for sale in Kentico, potentially factoring in safety stock or lead times.

🛡️ Error Handling

  • Epicor Kinetic API unavailability during order submission from Kentico.
  • Invalid product SKU preventing inventory update in Kentico.
  • Duplicate customer creation due to inconsistent matching logic.
  • Payment gateway failure not accurately reflected in Epicor Kinetic.
  • Rate limit exhaustion on either Epicor Kinetic or Kentico API.
Pricing

Simple, transparent pricing for Epicor Kinetic + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating Epicor Kinetic with Kentico?
The core benefits include automated order processing, real-time inventory synchronization, unified customer data, reduced manual errors, faster fulfillment times, and an improved overall customer experience. This leads to significant operational efficiency and cost savings.

Workflows FAQs

▸ How does the integration handle new eCommerce orders placed in Kentico?
When a new order is placed in Kentico, a webhook triggers an iPaaS workflow. This workflow automatically extracts order, customer, and payment details from Kentico, transforms them, and creates a new Sales Order in Epicor Kinetic for fulfillment and invoicing, all in near real-time.

Data Management FAQs

▸ Which system is the 'master' for product and inventory data?
Typically, Epicor Kinetic acts as the master for core product data (SKU, pricing, cost) and definitive inventory levels. Kentico then consumes and displays this data, while also managing rich content like marketing descriptions, images, and category structures for the storefront.

Technology FAQs

▸ Can I use low-code/no-code tools for this integration?
Absolutely. Our recommended iPaaS solution empowers business users and citizen integrators to design, deploy, and manage complex integration workflows using visual, drag-and-drop interfaces. This significantly reduces the need for extensive coding and accelerates development.

AI FAQs

▸ How does AI enhance the Epicor Kinetic and Kentico integration?
AI capabilities augment the integration by suggesting optimal field mappings, automating data validation, detecting anomalies (e.g., fraudulent orders), inferring business rules, and providing intelligent insights for error resolution and workflow optimization, leading to higher data quality and efficiency.

Security FAQs

▸ What security measures are in place for data transfer?
The integration adheres to enterprise-grade security best practices. This includes OAuth 2.0 or API key authentication, TLS 1.2+ encryption for all data in transit, strict access controls, data masking/tokenization for sensitive information, and comprehensive audit trails for compliance (GDPR, CCPA, PCI DSS).

Error Handling FAQs

▸ How are errors and failures handled in the integration workflows?
Our iPaaS implements robust error handling with automated retries (exponential backoff) for transient issues. Persistent failures trigger alerts to relevant teams and route messages to dead-letter queues for manual review and reprocessing. Comprehensive logging provides full traceability.

Data Flow FAQs

▸ Is bidirectional synchronization supported for customer profiles?
Yes, bidirectional synchronization for customer profiles is supported. New customer registrations in Kentico create records in Epicor Kinetic, and updates from either system can be synchronized. The iPaaS includes configurable conflict resolution strategies to ensure data consistency.
Implementation Timeline

Go live with Epicor Kinetic + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Kinetic and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Kinetic + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Epicor Kinetic + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Kinetic + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo