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Unify Your eCommerce & ERP: Epicor Kinetic + Shopify Integration

Seamlessly connect your Shopify storefront with Epicor Kinetic to automate order management, inventory, financials, and customer data for unparalleled operational efficiency and growth.

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The Challenge

Are Disconnected Systems Holding Your Business Back?

Managing your eCommerce operations on Shopify and your core business processes in Epicor Kinetic as separate entities creates significant inefficiencies, data discrepancies, and limits your growth potential. Manual data transfer is time-consuming, error-prone, and prevents a unified, real-time view of your business.

Integration Diagram
Solution Illustration
The Solution

The Seamless Epicor Kinetic & Shopify Integration Solution

Our robust integration solution bridges the gap between your Shopify eCommerce platform and your Epicor Kinetic ERP system. By automating critical data flows, we empower your business to operate as a cohesive unit, ensuring accuracy, speed, and efficiency across sales, inventory, and finance.

  • Sync Shopify meta-fields to Epicor Kinetic user-defined fields (UDFs) on Sales Orders, Parts, or Customers.
  • Map Epicor Kinetic custom fields to Shopify product meta-fields or order attributes.
  • Extend existing entities with new fields in either system and integrate them seamlessly.
Implementation Timeline

Go live with Epicor Kinetic + Shopify in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Kinetic and Shopify, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Kinetic + Shopify deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Sync Shopify meta-fields to Epicor Kinetic user-defined fields (UDFs) on Sales Orders, Parts, or Customers.
  • Map Epicor Kinetic custom fields to Shopify product meta-fields or order attributes.
  • Extend existing entities with new fields in either system and integrate them seamlessly.

How Our Integration Works: Technical Overview

Our robust integration solution leverages secure, API-driven connections to ensure reliable and real-time data exchange between Epicor Kinetic and Shopify. Built for scalability and flexibility, it handles various data types and workflows, providing a resilient bridge between your platforms.

Data Flow Steps

Event-Driven Architecture: Utilizing Shopify webhooks for real-time processing.

Canonical Data Model: Establishing a standardized data format within the iPaaS.

Request-Reply Pattern: For synchronous API calls.

Idempotent Operations: Designing workflows to safely retry operations.

Circuit Breaker Pattern: To prevent cascading failures.

Data Touchpoints

Shopify Storefront & Admin API
Shopify Webhooks
iPaaS Platform (Connectors, Workflow Engine, Data Mapper, Monitoring, Error Handling, AI Co-pilot)
Epicor Kinetic ERP (REST/OData API, Custom BAQs)
Secure Secrets Management
Logging & Alerting Services

"Conceptual diagram shows Shopify (left) connected to iPaaS (center) via webhooks and REST API, and Epicor Kinetic (right) connected to iPaaS via REST/OData API and custom BAQs. Data flows bidirectionally, with the iPaaS handling transformations, error management, and workflow orchestration. Monitoring and alerting layers are depicted across the iPaaS."

Pricing

Simple, transparent pricing for Epicor Kinetic + Shopify.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Kinetic

Integrating Epicor Kinetic fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings

A detailed look at how critical data entities are mapped and transformed between Epicor Kinetic and Shopify, ensuring data integrity and consistency across your integrated systems.

Order

Represents a customer's purchase in Shopify, containing details about purchased items, customer, shipping, and payment. It's the central entity for sales, fulfillment, and financial reconciliation.

Epicor Kinetic Fields

SalesOrderNum (int) CustomerNum (int) OrderDate (date) ShipToNum (string) OrderDtl (array of line items) OrderHed.Total (decimal) OrderHed.OrderAmt (decimal) OrderHed.PONum (string, for Shopify order_number)

Shopify Fields

id (long) order_number (string) customer (object) line_items (array) total_price (decimal) financial_status (string) fulfillment_status (string) shipping_address (object) created_at (datetime)

Mapping Notes

Shopify `ordernumber` maps to Epicor Kinetic `OrderHed.PONum` for easy traceability. `lineitems` require transformation to Epicor Kinetic `OrderDtl` records, matching `sku` to `PartNum`. Shopify `financial_status` dictates payment handling in Kinetic.

Next Steps

See Epicor Kinetic + Shopify integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

B2C Online Retailer

A growing online store uses Shopify for sales and Epicor Kinetic for core ERP. The integration automates the transfer of web orders, customer details, and inventory updates, ensuring smooth fulfillment and accurate accounting.

Integration Steps:

Business Outcome

Frequency

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate routine tasks like order entry, inventory updates, and financial postings, freeing your team to focus on strategic initiatives and customer satisfaction.
Achieve Real-time Data Sync
Ensure your inventory levels, product information, and pricing are always accurate and consistent across Shopify and Epicor Kinetic, preventing discrepancies and improving customer trust.
Enhance Data Accuracy
Eliminate manual data entry errors, ensuring precise financial records, accurate inventory counts, and reliable customer information.
Streamline Financial Management
Automatically transfer sales orders, invoices, and payment data from Shopify to Epicor Kinetic, simplifying reconciliation and improving financial reporting.
Improve Customer Experience
Faster order processing, accurate stock information, and timely order status updates lead to happier customers and increased loyalty.
Scalability for Growth
Handle increasing order volumes and expand your product offerings without adding significant manual overhead, supporting your business's growth trajectory.
✨

Boost Operational Efficiency

📋 What You Get

Automate routine tasks like order entry, inventory updates, and financial postings, freeing your team to focus on strategic initiatives and customer satisfaction.

💼 Business Impact

This benefit directly contributes to improvement in , enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET /api/v2/odata/Kinetic/BaqSvc/{BaqID} Retrieve data via Business Activity Queries (BAQs) for custom data extraction (e.g., inventory levels, custom customer data).
GET, POST, PATCH /api/v1/odata/Kinetic/Erp.BO.SalesOrderSvc/SalesOrders Manage Sales Orders (create, retrieve, update). Essential for Shopify Order sync.
GET, POST, PATCH /api/v1/odata/Kinetic/Erp.BO.CustomerSvc/Customers Manage Customer records. Used for syncing Shopify customer data.
GET, POST, PATCH /api/v1/odata/Kinetic/Erp.BO.PartSvc/Parts Manage Part (Product) Master data. Used for syncing product details and inventory.
GET, POST, PATCH /api/v1/odata/Kinetic/Erp.BO.ShipmentEntrySvc/Shipments Manage Shipments. Used for recording fulfillments from Shopify.
POST /api/v1/odata/Kinetic/Erp.BO.CreditMemoSvc/CreditMemos Create Credit Memos. Used for reconciling Shopify refunds.

⚡ Transformation Logic

  • Data type conversions (e.g., string to decimal, datetime formats).
  • Field concatenation (e.g., firstname + lastname to full name).
  • Conditional logic for routing data (e.g., different tax codes based on region).
  • Lookups for IDs (e.g., Shopify Location ID to Kinetic Warehouse ID).
  • Value mapping (e.g., Shopify `financial_status` 'paid' to Kinetic 'Approved' status).
  • Aggregation of line item totals for order header values.

🛡️ Error Handling

  • Shopify webhook failure to deliver (iPaaS retries).
  • Epicor Kinetic API returning validation errors (iPaaS logs, alerts, dead-letters).
  • Mismatched SKUs during product or order sync (iPaaS flags for review, potentially creates a temporary placeholder).
  • Temporary network outages (iPaaS retries with backoff).
  • Duplicate customer records identified (iPaaS applies defined merge/ignore logic).
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What data can be synchronized between Epicor Kinetic and Shopify?
Our integration typically synchronizes critical data including sales orders, customer information, product data (SKUs, descriptions, pricing), inventory levels, shipping details, and financial transactions (invoices, payments).
▸ Is the integration real-time or batch-based?
Our solution supports both real-time and scheduled batch synchronization, depending on your business needs and the specific data type. Critical data like inventory and orders can be configured for near real-time updates.
▸ How long does implementation typically take?
Implementation timelines vary based on the complexity of your business processes and the level of customization required. A standard integration can often be deployed within 4-8 weeks, following discovery and planning.
▸ Can the integration be customized for unique business logic?
Yes, our integration solution is highly flexible and can be customized to accommodate unique business rules, workflows, and specific data mapping requirements beyond standard configurations.
▸ What happens if there's an error during data synchronization?
Our integration includes robust error handling, logging, and notification mechanisms. Failed transactions are flagged, details are logged, and administrators are notified, allowing for quick resolution and re-processing.
▸ Do I need technical expertise to manage the integration?
No, our solution is designed to be user-friendly. While initial setup and configuration require expertise, day-to-day operation and monitoring can typically be managed by non-technical staff, with support from our team.
▸ What versions of Epicor Kinetic and Shopify are supported?
Our integration is designed to be compatible with the latest versions of Epicor Kinetic and Shopify. We continuously update our connectors to ensure compatibility with new releases and features from both platforms.
Pricing

Simple, transparent pricing for Epicor Kinetic + Shopify.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Kinetic + Shopify integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo